Nov 07,2013
Minithumbdown
By: 'Malcolm'
Nov 07,2013
1 people found
this helpful
Found my garage had been entered and the lock changed without my permission. Had to call out a locksmith as I was unable to use my garage for 5 days. Took time off work to meet locksmith. It transpired that Blue Horizon Lettings Estate Agency had informed new tenants that they could use my garage and proceeded to change the lock!
Surely an efficient company would have checked with the managing agents to identify which garage was allocated to their particular flat.
A grudging apology was received. Their incompetence caused me a great deal of inconvenience and upset.
What agent could do to change your mind?
Been polite, contrite, offer unreserved apology and some recompense for the inconvenience and upset caused. A defiant defensive attitude really doesn\'t help resolve a conflict and in my opinion the staff need further customer care training.
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Blue Horizon UK LTD

King Edwards Wharf 25 Sheepcote Street Birmingham
West Midlands
B16 8AE

0121 633 3931

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