Winchester, SO23
1.3/5, 3 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“The Agent, did not respond to problems with the heating ......”

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Nov 06,2013
Minithumbdown
By: 'bad'
Nov 06,2013
7 people found
this helpful
The Agent, did not respond to problems with the heating in an appropriate time. They were hard to get hold of, did not do a thorough inventory check, and charged us £200 admin fees for exiting the property which was taken out of the deposit. Excessive charges for contract entry, and contract renewal. Overall not very compentant lettings agents and would have had more luck dealing with the landlord directly!
What agent could do to change your mind?
Dealing with problems in a timely manner. Not charging extorshoante exit and entry fees into the contracts, as well as disproportionate renewal fees.
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Customer Services
Nov 06, 2013
I am sorry to hear that you are unhappy with your recent experience with Savills Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the matters raised in your review as soon as possible. Please email your contact details to me directly at lettingscompliance@savills.com so that I can address your concerns. Yours faithfully, Theresa Wallace Head of Compliance and Customer Service, Lettings Savills

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Opening Hours
Address

Savills
1 Jewry Street
Winchester
Hampshire
SO23 8RZ
01962 841 842

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 0% 0% £1,350 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“We trusted Savills to act in as if we were ......”

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Sep 14,2015
Minithumbdown
By: 'Bad'
Sep 14,2015
5 people found
this helpful
We trusted Savills to act in as if we were the client, as a tennant in a property. We asked if we could extend an extra month with an option for a further second, due to purchasing a property (outside of Savills). The agent understood ...
read full review
What agent could do to change your mind?
Been honest about the situation rather than going behind out backs and not telling us we could not extend two months.
Attached Filesnbsp;
Was this helpful? Yes
By: Savills Lettings
Sep 14, 2015
View all comments (1)
I am very sorry to read your comments regarding the service you have received. Savills takes all feedback seriously and I would like our Head of Renewals to investigate the comments and issues you have made in your review as soon as possible. Please email your contact details to me directly at lettingscompliance@savills.com so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills ...

“I was going to use savills to let my property ......”

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Apr 09,2014
Minithumbdown
By: 'Hawthorn'
Apr 09,2014
7 people found
this helpful
I was going to use savills to let my property in winchester, untill "*"the manager"*" opened her mouth, she treated her staff like dirt, I have never seen a manager act in such an unprofessional manor Bullying staff very very off putting. I went elsewhere....
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Was this helpful? Yes
By: Savills Lettings
Apr 23, 2014
View all comments (1)
I am very sorry to read your comment regarding a member of the Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the comment you have made in your review as soon as possible. Please email your contact details to me directly at lettingscompliance@savills.com so that I can address your concerns. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills ...

“The Agent, did not respond to problems with the heating ......”

Share on :
Nov 06,2013
Minithumbdown
By: 'bad'
Nov 06,2013
7 people found
this helpful
The Agent, did not respond to problems with the heating in an appropriate time. They were hard to get hold of, did not do a thorough inventory check, and charged us £200 admin fees for exiting the property which was taken out of the deposit. Excessive ...
read full review
What agent could do to change your mind?
Dealing with problems in a timely manner. Not charging extorshoante exit and entry fees into the contracts, as well as disproportionate renewal fees.
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Customer Services
Nov 06, 2013
View all comments (1)
I am sorry to hear that you are unhappy with your recent experience with Savills Winchester Lettings Team. Savills takes all feedback seriously and I would like to investigate the matters raised in your review as soon as possible. Please email your contact details to me directly at lettingscompliance@savills.com so that I can address your concerns. Yours faithfully, Theresa Wallace Head of Compliance and Customer Service, Lettings Savills ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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