Sutton, SM1
4.9/5, 376 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Estate Agents in Sutton | Burne & Warne

“We sold our home through Burne and Warne, having bought ......”

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Nov 06,2013
Minithumbup
Adrian
Paul
By: 'Joanne'
Nov 06,2013
0 people found
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We sold our home through Burne and Warne, having bought it from the same agency 6 years earlier. The agents were helpful and honest about what we needed to do to get a successful sale. Having completed works necessary, we put it on the market and it was sold the following week.
The agents organised an open day which meant we did not have to prep the house for several viewings (and with 2 small children it is not easy to keep the place pristine!). On the open day we obtained several offers at and above asking price. Each potential buyer was vetted by the agent so we could make an informed choice as to whose offer to accept.
We were very happy with the price we achieved and with the efforts of the agency team. I have already recommended them to one of my friends and they, also, have sold above asking price within a very short time frame.
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Opening Hours
Address

Burn & Warne
Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £35,000 £650,000
Lettings 100% 95% £650 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
50 1 95 0 123 4 97 2 4 0
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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Images & Videos

“Purchase of flat...”

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Feb 20,2021
Minithumbup
By: 'Anna'
Feb 20,2021
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I purchased a flat from Burn and Warne and during this period lasting five months(september8th 2020 to February 2021). All staff especially MR Niel were very courteous and helpful during the procedure of the sale.This agency gave me the impression to be very professional ...
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“I tried to give 6 stars but only 5 available.......”

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Feb 12,2021
Minithumbup
By: 'Darren price'
Feb 12,2021
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I tried to give 6 stars but only 5 available. Kelly has been a breath of fresh air. She’s been very understanding with all my family issues. Kelly is always keeping me in touch with the progress of my move.I would like to say a ...
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“Excellent service, even in a pandemic...”

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Feb 11,2021
Minithumbup
Kelly
Adrian
By: 'Vanessa'
Feb 11,2021
0 people found
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Can't fault them really! Considering my whole dealing with them was across two lockdowns, the whole process went without any problems. They were always willing to speak to me and never forgot about phoning me back etc. All their staff were polite and professional. I'm ...
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“Elliot and John provided a fantastic service ......”

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Jan 27,2021
Minithumbup
John
Elliott
By: 'Luke'
Jan 27,2021
0 people found
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Elliot and John provided a fantastic service from start to finish. I have rented a number of properties and this was undoubtedly the easiest process I’ve been through. 5/5 I would recommend Elliot and John without any trepidation....
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“A great experience!I have to thank Elliott a......”

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Jan 22,2021
Minithumbup
Elliott
John
By: 'Joao Almeida'
Jan 22,2021
0 people found
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A great experience! I have to thank Elliott and John for their support while renting our new home. We provided a safe viewing of what we really wanted, avoiding unnecessary viewings. They helped us through all the process, answering our numerous queries. I definitely recommend ...
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“It's been a great pleasure to deal with Burn ......”

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Jan 21,2021
Minithumbup
Elliott
John
By: 'Tomasz'
Jan 21,2021
0 people found
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It's been a great pleasure to deal with Burn and Warne. Professional and very supportive throughout the whole tenancy. They make things nice and easy. Eliott is very open and understanding, John was there for us when we needed, both good man easy to deal ...
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“I chose Burn & Warne as they are an independe......”

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Jan 18,2021
Minithumbup
Kelly
By: 'JL, Sutton'
Jan 18,2021
0 people found
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I chose Burn & Warne as they are an independent agent with good knowledge of the local market in Sutton, rather than a big chain with offices nationwide. Their quick turnaround time was what most impressed. Within 48 hours of instruction, my house was listed on search ...
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“From valuation to completion everything was d......”

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Jan 14,2021
Minithumbup
Adrian
Neil
By: 'Lindsey'
Jan 14,2021
0 people found
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From valuation to completion everything was done in a professional, efficient and friendly manner. The team kept me informed throughout the process. They made sensible decisions and achieved a successful sale in a short time despite the restrictions of 2020....
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“The whole experience was a pleasure and very ......”

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Jan 12,2021
Minithumbup
John
Elliott
By: 'Sergiu'
Jan 12,2021
0 people found
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The whole experience was a pleasure and very straightforward. Elliott and John were extremely helpful and kept in contact with us throughout the whole process. By far the best experience we ever had with a letting agency. We are very excited and pleased that we ...
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“Very helpful, friendly and efficient service!......”

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Jan 03,2021
Minithumbup
Paul
By: 'Vanessa'
Jan 03,2021
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Very helpful, friendly and efficient service! Paul and the team have helped me at every step of the way in buying my own home....
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“Thanks Neil for all your help with our move. ......”

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Dec 19,2020
Minithumbup
Neil
By: 'WyaDec'
Dec 19,2020
0 people found
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Thanks Neil for all your help with our move. The process was simple. Always contactable and helpful. Very glad to recommend....
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“We found our home!...”

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Dec 14,2020
Minithumbup
Elliott
John
By: 'Daniela'
Dec 14,2020
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Our experience with Burn & Warne was great from the beginning! Elliot and John, who helped us find our new home, were so friendly and made the process very easy for us....
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“Excellent agent...”

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Dec 08,2020
Minithumbup
Neil
Paul
By: 'Zalo'
Dec 08,2020
0 people found
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They were absolutely fantastic and helpful during our house buying process. Helped us to find our dream home.Very professional and knowledgeable. Always responding to any questions we had.I could not recommend them enough! Thank you to Neil , Paul and the team...
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“Kelly has been incredibly helpful...”

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Dec 07,2020
Minithumbup
Kelly
By: 'Robbie'
Dec 07,2020
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Kelly has been incredibly helpful in our house search so far. She is very warm, welcoming and knowledgable about the properties we viewed with her. She clearly cares about her clients and she's been great to work with....
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“Nothing but top service...”

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Dec 07,2020
Minithumbup
John
Elliott
By: 'Catherine'
Dec 07,2020
0 people found
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Nothing but top service from the Burn and Warne team. They constantly kept us updated and answered any questions or queries we had. Really made us feel comfortable and reassured when moving into our first home. John and Elliot were amazing!...
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“It's tough to choose which agent to list a pr......”

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Dec 07,2020
Minithumbup
Paul
By: 'David'
Dec 07,2020
0 people found
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It's tough to choose which agent to list a property with, we found that Paul at Burn & Warne gave us a realistic valuation with good market insight and gave us confidence that not only did he know what he was doing but that he was ...
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“Superb assistance given by all staff members ......”

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Dec 04,2020
Minithumbup
Kelly
Adrian
By: 'Shirley'
Dec 04,2020
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Superb assistance given by all staff members and special praise to Kelly Romani for all the work in meeting our requirements in such a professional, comfortable and pleasing manner....
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“Had help from day one until my house was sold......”

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Dec 04,2020
Minithumbup
Kelly
By: 'Solomon'
Dec 04,2020
0 people found
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Had help from day one until my house was sold . Also help with Solicitor and given advice on on other matters including how to move on....
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“Kelly - agent with a difference...”

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Dec 04,2020
Minithumbup
Kelly
By: 'Rs'
Dec 04,2020
0 people found
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We viewed a property with Kelly Romani and it was a superb experience. We have seen numerous agents and moved frequently but never had such a pleasant experience,Kelly was far removed from the average agent who only points out the obvious this is the ...
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“Excellent service - quick to respond, efficie......”

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Dec 02,2020
Minithumbup
Adrian
Kelly
By: 'Jonathon'
Dec 02,2020
0 people found
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Excellent service - quick to respond, efficient and friendly, knowledgeable of the market. Had my property sold within 3 weeks of going to market and at a good price, what more could you ask for?...
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“Kelly is a very nice person and a professiona......”

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Dec 01,2020
Minithumbup
Kelly
By: 'Diana'
Dec 01,2020
0 people found
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Kelly is a very nice person and a professional agent. Always available for all kinds of questions and very helpful with all our requests. We highly recommend Kelly to anyone as an agent with a fine set of skills and knowledge....
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“B&W have been extremely professional at all t......”

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Dec 01,2020
Minithumbup
Kelly
Adrian
By: 'Terry'
Dec 01,2020
0 people found
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B&W have been extremely professional at all times and intensely focused on selling our property. We dealt with Adrian initially and then mainly Kelly. They do a proper selling job - in contrast to some of the agents we have met when viewing properties, ...
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“Burn and Warne were fantastic - Kelly was a DREAM!...”

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Dec 01,2020
Minithumbup
Kelly
By: 'Natalie'
Dec 01,2020
0 people found
this helpful
Burn and Warne were fantastic - Kelly was very communicative, friendly and helpful. She is a super busy person but always made time for us and felt like she was as involved as we were to push things along. The house buying process can be ...
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“thanks Kelly!...”

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Nov 30,2020
Minithumbup
Kelly
By: 'Salvatore'
Nov 30,2020
0 people found
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I would love to recommend Kelly as I have had an amazing experience with her. She has always been available for any questions, and she has been liaising with the seller impeccably. I could not have had a better negotiating process. She has always been ...
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“Reliable Estate agents!. We sold our flat rec......”

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Nov 20,2020
Minithumbup
Adrian
Neil
By: 'Lakshmi'
Nov 20,2020
0 people found
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Reliable Estate agents!. We sold our flat recently through Burn & Warne. Adrian, Neil and Kelly provided us with excellent service. Starting from the evaluation phase, they set us realistic expectations. We were really worried about selling our property during the pandemic . B&W helped us ...
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Staff picture Elliott
(88)
Staff picture Neil
(82)
Staff picture John
(69)
Staff picture Paul
(60)
Staff picture Adrian
(58)
Staff picture Kelly
(55)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents

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Burn & Warne

Branch - Sutton, SM1