Sutton, SM2
4.1/5, 57 reviews
79% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction

“We have used Leaders for over 10 years, Jackie and Trisha ......”

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Nov 05,2013
Minithumbup
By: 'Rowena'
Nov 05,2013
0 people found
this helpful
We have used Leaders for over 10 years, Jackie and Trisha have always ben most helpful and humourous in the face of a few minor disasters. David also went the extra mile, liaising with me without being asked whilst I was overseas regarding progress of a restoration project that was not going terribly well...and checking on builders for me.....whilst we get this cheerful service we shall not be moving !
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Latest Reviews

View all Reviews 57
25th Feb 2021
reviewed by 'Khurum'
“We rented a house for 5 years with leaders. They changed the property manager 10 times! The property had no working showers, ......”
1st Dec 2020
reviewed by 'Carrie'
“We placed an offer on a house with leaders. They stated they couldn't tell us any offers of the other ......”
22nd Nov 2019
reviewed by 'benedict'
“ioni have taken a leaders rental agreement through leaders estate agents in Sutton surrey two years back was compulsory to ......”
1st Aug 2019
reviewed by 'Jen'
“We rented a house through Leaders for 18 months and generally had a good experience with them. Any repairs that needed ......”
1st Mar 2019
reviewed by 'Na'
“Unreliable guy and story teller, the whole staff being unreliable and promising to call back and nothing happened for weeks. ......”
30th Apr 2018
reviewed by 'Maria'
“Michael was always easy to speak to, very reliable and extremely helpful. He went an extra mile to help us ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Address

Leaders
2-4 Mulgrave Road
Sutton
Greater London
SM2 6LE
020 8642 7616

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £375,000 £2,000,000
Lettings 0% 67% £925 £1,725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 27 8 0 0 0 0 0 3
Areas covered
  • SM1
    SM2
    SM5
    SM3
    SM7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
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Birmingham, B30
Bitterne, SO18

“Terrible service! Legal action should be taken against them...”

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Feb 25,2021
Minithumbdown
By: 'Khurum'
Feb 25,2021
0 people found
this helpful
We rented a house for 5 years with leaders. They changed the property manager 10 times! The property had no working showers, required repair and had several issues from day 1. They kept telling us that the landlord in Iran was terrible and they couldn’t do much ...
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“We placed an offer on a house with leaders. T......”

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Dec 01,2020
Minithumbdown
By: 'Carrie'
Dec 01,2020
0 people found
this helpful
We placed an offer on a house with leaders. They stated they couldn't tell us any offers of the other parties which were involved and so had to bid blind. However another party were more favourable however were in a chain which we were not. ...
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“i have taken a leaders rental agreement th......”

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Nov 22,2019
Minithumbdown
By: 'benedict'
Nov 22,2019
0 people found
this helpful
ioni have taken a leaders rental agreement through leaders estate agents in Sutton surrey two years back was compulsory to take landlord tenants contents insurance which was arranged by Helburns jersey now trading as bode insurance solutions ltd policy underwritten by Trafalgar insurance both based ...
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“Our honest experience...”

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Aug 01,2019
Minithumbdown
By: 'Jen'
Aug 01,2019
1 people found
this helpful
We rented a house through Leaders for 18 months and generally had a good experience with them. Any repairs that needed doing were sorted, but communication could be a bit slow sometimes. Lisa who did the regular property checks was lovely and a credit to Leaders. ...
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“Unreliable person and story teller...”

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Mar 01,2019
Minithumbdown
By: 'Na'
Mar 01,2019
5 people found
this helpful
Unreliable guy and story teller, the whole staff being unreliable and promising to call back and nothing happened for weeks. Dylan will be optimistic and will be knowable but will promise to call back and that will never happen. Other agents will lie to you ...
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Comment on agent fees
Na
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“Very helpful...”

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Apr 30,2018
Minithumbup
By: 'Maria'
Apr 30,2018
0 people found
this helpful
Michael was always easy to speak to, very reliable and extremely helpful. He went an extra mile to help us to find the property we wanted....
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Comment on agent fees
Very good
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“Disgraceful company. We were tenants for over 6 years managed by ......”

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Sep 29,2017
Minithumbdown
By: 'KB'
Sep 29,2017
20 people found
this helpful
Disgraceful company. We were tenants for over 6 years managed by Leaders, more importantly, Christine Reed of Leaders Sutton branch. We paid 6 months rent in advance twice a year, on time, everytime. We were never a problem. We treated the house like our own. 6 years on, ...
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“Leaders, are comfortably the worst property agent I have ever ......”

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Feb 02,2016
Minithumbdown
By: 'Steve'
Feb 02,2016
14 people found
this helpful
Leaders, are comfortably the worst property agent I have ever dealt with. They do nothing for their agent fees, to the point they try to get landlords/tenants to do the work they should be doing and they never complete anything regarding problems you may ...
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“Leaders in Sutton, Surrey do not look after their landlords, ......”

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Sep 01,2015
Minithumbdown
By: 'LBFG'
Sep 01,2015
13 people found
this helpful
Leaders in Sutton, Surrey do not look after their landlords, especially after Jacqui left. They were unable to tell if the tenants were subletting after multiple inspections although only it took me a few moments my one visit (by looking at the mail). They were ...
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By: andrew
Jan 16, 2016
View all comments (1)
I have fortunately only paid an admin fee to leaders spent 3 hours on and off the phone to their useless staff who couldn't even check on their system wether they had received my contract for the property or not I have had some bad letting agents and these are the worst ...

“In my recent experience I found their staff rude and ......”

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May 03,2014
Minithumbdown
By: 'milo'
May 03,2014
8 people found
this helpful
In my recent experience I found their staff rude and unprofessional. This is possibly not true for all of them but the experience I had with Jackie (the manager there I think) and a few others brought me here in a really bad mood. Apart ...
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What agent could do to change your mind?
Get proper training about treating customers. Get some essential human communication skills and politeness.
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“I was very pleased to use Leaders Sutton as they ......”

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Apr 30,2014
Minithumbup
By: 'Sam'
Apr 30,2014
0 people found
this helpful
I was very pleased to use Leaders Sutton as they were so efficient in helping me find a property, moved in and in such short notice. Michael was so professional and kept us informed of how far into the process we were. Michael was also ...
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“Michael was a delight, always happy to help and even ......”

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Apr 30,2014
Minithumbup
By: 'Miller'
Apr 30,2014
0 people found
this helpful
Michael was a delight, always happy to help and even went the extra mile when we were in danger of losing the house thanks to the incredibly fast moving current climate he made sure we were looked after by all. Always returned calls, allowed our ...
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“Fast, Effective, Polite and Professional.I continue to use Leaders ......”

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Apr 07,2014
Minithumbup
By: 'Stewart'
Apr 07,2014
0 people found
this helpful
Fast, Effective, Polite and Professional. I continue to use Leaders due to their excellent service and particularly because of my positive experience and dealings with Majella in property management. No question is left unanswered, she communicates exceptionally well with me and it feels like a ...
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“I had rented a beautiful apartment from Leaders Letting agency ......”

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Feb 27,2014
Minithumbdown
By: 'JusMe'
Feb 27,2014
8 people found
this helpful
I had rented a beautiful apartment from Leaders Letting agency at Sutton for years. From the very first interaction, the dealings with the Leaders was very uncomfortable as they are very rude and unprofessional in their dealings, they just make you feel that you are ...
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“Trisha and David were very helpful. I used Leaders, Sutton ......”

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Feb 21,2014
Minithumbup
By: 'Grove'
Feb 21,2014
0 people found
this helpful
Trisha and David were very helpful. I used Leaders, Sutton as a tenant in Sutton for 3 years. Moving out can be a bit stressful with all the things that need to be taken care - however, they made the check out process much smoother and ...
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“I have been using Leaders in Sutton to look after ......”

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Feb 21,2014
Minithumbup
By: 'Anne'
Feb 21,2014
0 people found
this helpful
I have been using Leaders in Sutton to look after my property for the past 14 years and during that time I have had complete peace of mind. Leaders have made sure that my property has never been empty for more than a month between tenancies ...
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“I was very impressed by the service provided by Leaders ......”

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Feb 13,2014
Minithumbup
By: 'Edina'
Feb 13,2014
0 people found
this helpful
I was very impressed by the service provided by Leaders particularly by Michael Wilson who was from Day 1 very professional and very effective which resulted very quickly in finding a new tenant for my property. Furthermore, he organised very quickly a company to re-decorate the ...
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“Professional and clear at all times.He was not pushy ......”

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Feb 11,2014
Minithumbup
By: 'Andrea'
Feb 11,2014
0 people found
this helpful
Professional and clear at all times. He was not pushy and let us make our own decision. This is my second time with Leaders so I think actions speak louder than words....
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“Leaders completely exceeded our expectations having dealt with some rather ......”

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Jan 23,2014
Minithumbup
By: 'HayleyV'
Jan 23,2014
1 people found
this helpful
Leaders completely exceeded our expectations having dealt with some rather unhelpful letting agents in the past. Michael was a great help throughout the whole process making sure all questions were answered and all paperwork was completed so quickly. Definitely restored our faith! Would highly recommend....
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“Having moved abroad I thought it would be a nightmare ......”

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Dec 16,2013
Minithumbup
By: 'Kashim'
Dec 16,2013
1 people found
this helpful
Having moved abroad I thought it would be a nightmare to rent out and manage my property, but one of my end of tenancy cleaner recommended Leaders and I gave them a try. I must confess that David Lewin did indeed represent our home in ...
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“I could not recommend Leaders in Sutton more highly. All ......”

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Dec 11,2013
Minithumbup
By: 'Justine'
Dec 11,2013
0 people found
this helpful
I could not recommend Leaders in Sutton more highly. All of the team are very friendly and helpful however Michael is an absolute credit to the branch. I have dealt with quite a few estate agents in the past and can honestly say I have ...
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“Having rented my flat (which was also managed) by Jackie ......”

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Dec 11,2013
Minithumbup
By: 'Stephen'
Dec 11,2013
0 people found
this helpful
Having rented my flat (which was also managed) by Jackie and the team at leaders I can't recommend her highly enough. Speedy, honest and trustworthy and above all a nice person to do business with....
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“We just a a rented flat in sm2 5bw through ......”

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Dec 06,2013
Minithumbup
By: 'Serif'
Dec 06,2013
0 people found
this helpful
We just a a rented flat in sm2 5bw through Leaders in Sutton, Michael was helpful and he found actually the right flat what e have been looking for long time, the flat is in very good condition and what basically wanted to be on ...
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“Thank you to Leaders Sutton and in particular Christine Reed (......”

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Dec 02,2013
Minithumbup
By: 'Dave'
Dec 02,2013
0 people found
this helpful
Thank you to Leaders Sutton and in particular Christine Reed (Senior Property Manager) for the extremely professional manner that I have experienced in my dealings with them. An excellent service that I would not hesitate in recommending to Landlord and Tenants alike....
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“When I walked into Leaders at the end of the ......”

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Nov 25,2013
Minithumbup
By: 'Fauzia'
Nov 25,2013
1 people found
this helpful
When I walked into Leaders at the end of the day, I had 10 days to find a decent flat to move into. Two days later Michael called to say he had the perfect flat just come onto the market. Having seen some awful properties with ...
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“I have had excellent service from The Leaders Team in ......”

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Nov 18,2013
Minithumbup
By: 'M'
Nov 18,2013
0 people found
this helpful
I have had excellent service from The Leaders Team in Sutton. Jackie Parsons began advising me even before I had purchased the property. I was given full advice on what would be needed to make my property marketable and achieve a fair rental. Michael Wilson ...
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“I approached Leaders as I had a property to let ......”

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Nov 11,2013
Minithumbup
By: 'Simon'
Nov 11,2013
2 people found
this helpful
I approached Leaders as I had a property to let in the area. David was very professional and gave me an honest opinion on the rental market, valuation and services available. He also advised me how to go about rental increases on my other investment ...
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“It's the first time Ive rented my property and Leaders ......”

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Nov 08,2013
Minithumbup
By: 'Clare'
Nov 08,2013
0 people found
this helpful
It's the first time Ive rented my property and Leaders were extremely good in explaining everything to me. They've been very efficient and have helped me every step of the way. I would recommend them....
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“We have used Leaders for over 10 years, Jackie and Trisha ......”

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Nov 05,2013
Minithumbup
By: 'Rowena'
Nov 05,2013
0 people found
this helpful
We have used Leaders for over 10 years, Jackie and Trisha have always ben most helpful and humourous in the face of a few minor disasters. David also went the extra mile, liaising with me without being asked whilst I was overseas regarding progress of a ...
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“I had previously appointed Leaders main rival looking for a ......”

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Nov 01,2013
Minithumbup
By: 'Local'
Nov 01,2013
0 people found
this helpful
I had previously appointed Leaders main rival looking for a tenant. After 2 weeks they weren't successful in finding the type of tenant I was looking for so I asked Leaders for help. Within 1 week they had found the type of tenants I was looking for. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Sutton SM2 6LE


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