Walthamstow, London, E17
4.4/5, 460 reviews
87% recommended
100% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
95% lettings fee satisfaction
Central Estate Agents (Walthamstow) - Click to Visit Our Website

“Reading the glowing reports here, it is obvious which ones ......”

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Oct 31,2013
Minithumbdown
By: 'Ms'
Oct 31,2013
8 people found
this helpful
Reading the glowing reports here, it is obvious which ones are fake as they are all written in the same repetitive style of grammar and syntax, and none of those ¢â‚¬Ëœfans' use their real or second names or give much detail of their property experience. I'm not too surprised as I can see reading through the real reviews that many other customers like myself have had a torrid times with this agency. I am actually renting one of their properties now and ended up biting the bullet as I had simply run out of time to find something else to rent. I'm considering lodging a complaint with the Property Ombudsman. The only reason I haven't done so yet is because I've had a mixed experience with the agency and only recently started to deal with Jennifer who actually (miracles of miracles) returns my calls, answers my questions and speaks to me like a human being. I only give it a reluctant 2 stars because of Jennifer; and without her there would be absolutely no stars.
The Saturday I saw the property, I decided to put down a deposit immediately in order to secure the flat and everything went smoothly on day 1. Matt showed me the property, and Dave did the paperwork. Later on I was emailed a pre-contract agreement. Since I've not rented in the UK for many years, I was unsure of some of the details and then next step in the process. I presumed that I had signed ¢â‚¬Ëœthe contract' and that it was simply a matter of sorting out the references and monies. Before e-signing, however, I wrote Matt an email with questions about the furniture, picture rails, and the breakdown of their fee which contradicted with the schedule of fees attached, and some of the moving-in logistics. I didn't get a response (and to this day, after many emails to Matt, have never had an email reply or a return phone call)
I waited for a reply early the next week, and when nothing was forthcoming, I called and spoke to Dave about my queries. He told me that the ¢â‚¬Å“landlady was reviewing the furniture issue and looking at their budget¢â‚¬Â. It seemed that they weren't expecting to furnish it after all. I was worried as I couldn't afford to furnish the flat, and had very little time to find an alternative place. And I was confused as to whether I had the flat secured or not. Matt had told me very specifically that it would come furnished with beds, sofa etc. Dave said he would ¢â‚¬Ëœget back to me'. Over the next few days no-one returned my calls, and I emailed again and left messages and Matt either didn't take my calls or said ¢â‚¬ËœI'll call you back to confirm'.
Towards the end of the week, I finally got through to Dave and said that I was very worried as I hadn't heard back and think I may have to find a new place. It was at this point that things really unraveled as Dave was blisteringly rude to me. It took my breathe away! I am a tough cookie as I project manage developments with lots of difficult, and burly characters and it's been a long time since I've been so floored by such an aggressive bully. I was told that he had clearly answered all my questions on Monday (he hadn't) and that ¢â‚¬Ëœit was not me waiting for them, but them all waiting or me'. I was wasting their time apparently ¢â‚¬Å“because I hadn't signed the agreement yet and only after that can they start checking my references and deal with my questions.¢â‚¬Â I was unsure of the procedure and had presumed that the reference checks would already be underway but I was blamed for the delays, and never explained the contractual procedure. ¢â‚¬Å“IVE ALREADY ASNWERED ALL YOUR QUESTIONS!!¢â‚¬Â he shouted at me, and said that he was no longer sure of what ¢â‚¬Å“sort¢â‚¬Â of tenant I am. It was threatening behavior, and he just kept talking over me when I spoke or tried to explain my concerns. By that time I had cancelled my paid weekend plans to go away and to stay in London, to start looking for a new place as I had presumed that it had fallen through, causing me a lot of stress and money.
I heard soon afterwards that the landlords had actually approved the furniture request and that flat was mine, and eventually I moved in. I started to deal with Jennifer who handles the contracts and inventory etc who was friendly and professional. She has even replied to emails that I have sent after hours. It was only when I came back to pay the final amount that she finally answered the questions regarding their fee and admitted that the attached schedule was incorrect and had not been updated so the 420 pound fee did not in fact tally. Dave and Matt had refused to answer this simple question for 2 weeks. In fact none of the issues that I had raised had been included in the flat or contract. The fee is fraudulent as the fee does not tally with their fee schedule, and of course I paid them a lot of money for very poor and aggressive service. What an unusual industry whereby fee-paying clients are treated with such disdain. I was told to pay, sign and shut up and pay 420 pounds for the privilege.
I got hold of the names of the owner/s and was going to meet with them directly, but then after seeing the terrible reviews on google-maps and here, I realize that the behavior of the staff must be endorsed by the guys in charge. After-all, the fish stinks from the head. The reason I would complain to the ombudsman is because I feel that I was forced to sign a pre-contract agreement under extreme duress, before I had an opportunity to get some simple questions answered. They misrepresented the property by promising furnishings that the landlord was keen to provide. And caused me extreme distress and inconvenience, and overcharged me their fee.
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Opening Hours
Address

Central Estate Agents (Walthamstow)
179 Hoe Street
Walthamstow,London
Greater London
E17 3AP
020 8520 0033

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £230,000 £2,000,000
Lettings 95% 95% £650 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 13 103 17 118 3 115 7 17 18
Areas covered
  • E17
  • E10
  • E15
  • N17
  • IG8
  • E5
  • E4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings DPS
Latest Properties

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“Our experience with central has been a long o......”

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Mar 02,2021
Minithumbup
By: 'Gina'
Mar 02,2021
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Our experience with central has been a long one. We first went to buy a property with them in October 2019 which fell through, Central acknoledged that filtering communcation between us and the sellers had perhaps not been as good as it could of been which ...
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“Dealt with both Rich and Katie in my purchase......”

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Feb 24,2021
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Richard
Katie
By: 'James'
Feb 24,2021
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Dealt with both Rich and Katie in my purchase - both of whom were very competent and professional - would recommend...
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“Great service and communication...”

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Feb 19,2021
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By: 'Beata'
Feb 19,2021
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I don't usually write reviews although I use them to make personal choices. On this occasion, I am compelled to write one because the whole experience has been so positive and I really enjoyed the professional service from Katie, Dean and Mikhael from Central. I ...
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“Martyne was really helpful in sorting out a r......”

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Feb 11,2021
Minithumbup
By: 'Sian Jones'
Feb 11,2021
0 people found
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Martyne was really helpful in sorting out a repair which was on-going at the property. When I contacted her she had come over to take photos and ensure all the work was completed and kept me updated all the time which was excellent....
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“Manaan help me and my family find house withi......”

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Feb 07,2021
Minithumbup
Manaan
By: 'Cosmia'
Feb 07,2021
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Manaan help me and my family find house within 1 week and very helpful with documents. He is very good agent...
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“Fantastic team! Highly recommend....”

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Jan 14,2021
Minithumbup
Shah
Katie
By: 'Sarah'
Jan 14,2021
0 people found
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I purchased a property (in late 2020) that was sold by Central Estate Agents in Walthamstow. I was incredibly impressed with every dealing with Central Estates. Upon inspection, the sales agent was very well briefed on the details of the property and the vendor's situation. She ...
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“E17 Purchase...”

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Nov 30,2020
Minithumbup
Richard
By: 'Joe'
Nov 30,2020
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Rich was a top bloke, very genuine and honest especially compared to the service we received from other estate agents. Always answered his phone and guided us through our first London Purchase. 5/5....
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“Thank you Central.We just bought through cen......”

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Nov 30,2020
Minithumbup
Katie
By: 'Beth'
Nov 30,2020
0 people found
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Thank you Central. We just bought through central and they went above and beyond throughout the process. Rich was great on arranging multiple viewings for us even in the pandemic so we could be assured the house was for us. He was helpful and gave ...
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“Thank you to the team for getting the sale th......”

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Nov 27,2020
Minithumbup
Richard
Katie
By: 'Linda'
Nov 27,2020
0 people found
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Thank you to the team for getting the sale through. I found everyone at Central very easy to deal with and always on hand when I needed them. Big shout out to Richard and Katie for all your support....
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“A very tough sale due to the buyers solicitor......”

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Nov 20,2020
Minithumbup
Richard
Dean
By: 'Gareth'
Nov 20,2020
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A very tough sale due to the buyers solicitor but Dean worked tirelessly to get the sale to exchange and completion...
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“I sold my flat with Central Estate Agents in ......”

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Nov 05,2020
Minithumbup
Richard
Katie
By: 'KJR'
Nov 05,2020
0 people found
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I sold my flat with Central Estate Agents in July. From the valuation with James through to the viewing day with Richard the team was professional and knowledgable. Their service was excellent. I had one day of viewings on a Saturday and accepted an offer ...
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“Paige is always so helpful and prompt in sort......”

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Nov 03,2020
Minithumbup
By: 'Cathy'
Nov 03,2020
0 people found
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Paige is always so helpful and prompt in sorting out any queries I have. She is very efficient and always gets back when I have a problem....
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“Very professional service from Paige, Nadia a......”

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Oct 30,2020
Minithumbup
Nadia
By: 'Orlando'
Oct 30,2020
0 people found
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Very professional service from Paige, Nadia and the team at Central Estates, especially attentive and accessible during covid. Taking the hassle out of renting your property with essential property checks, dealing quickly and directly with any tenant or property issues, renewal of landlord licences, passing ...
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“A very effective agent. We bought and sold ho......”

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Oct 29,2020
Minithumbup
Richard
By: 'Richard'
Oct 29,2020
0 people found
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A very effective agent. We bought and sold houses with Richard in the same weekend. Very happy with the results...
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“I have known Rich on and off for 5+ years and......”

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Oct 27,2020
Minithumbup
Richard
By: 'Mr'
Oct 27,2020
0 people found
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I have known Rich on and off for 5+ years and have both sold and bought a property with him. His knowledge of Walthamstow is amazing, he has a trustworthy and no nonsense approach and is always contactable giving you a sense of control throughout a ...
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“Rich is excellent. Very responsive and proact......”

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Oct 27,2020
Minithumbup
Richard
Nicola
By: 'Greg'
Oct 27,2020
0 people found
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Rich is excellent. Very responsive and proactive. He works extremely hard to ensure his clients and customers are happy I would recommend to others out there...
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“Ang and Brendan...”

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Oct 27,2020
Minithumbup
Richard
By: 'Angela'
Oct 27,2020
0 people found
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Richard has helped us with the sale and purchase of three properties over the years including undertaking some cool negotiation for us when we most needed it A real safe pair of hands .........
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“Big thanks to Rich and the team...Sold my h......”

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Oct 27,2020
Minithumbup
Richard
By: ''
Oct 27,2020
0 people found
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Big thanks to Rich and the team... Sold my house recently through Central. Experienced, knowledgeable and highly professional. In a rapidly changing marketplace, Rich guided me (and my buyer) through the whole process. Recommended....
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“Rich was fantastic...”

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Oct 27,2020
Minithumbup
Richard
By: 'Rachel'
Oct 27,2020
0 people found
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Rich was fantastic help for us. He really guided us through a sales strategy based on different circumstances & has been amazing in both our sale but also finding us a property. Simply an amazing agent!...
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“Rich is really great!! I have both sold and b......”

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Oct 27,2020
Minithumbup
Richard
By: 'Emma'
Oct 27,2020
0 people found
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Rich is really great!! I have both sold and bought a property through Rich in the last few years and he is trustworthy, always on hand to help and has a straight forward approach - which is hard to find with some other agencies that ...
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“Rich is friendly, motivated and holds an impr......”

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Oct 27,2020
Minithumbup
Richard
By: 'Patrick'
Oct 27,2020
0 people found
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Rich is friendly, motivated and holds an impressive knowledge of the industry. He’s highly effective in his field and a pleasure to deal with....
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“We recently rented a two bedroom flat with Ce......”

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Oct 24,2020
Minithumbup
Manaan
By: 'Adiona'
Oct 24,2020
0 people found
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We recently rented a two bedroom flat with Central Estate Agents and we cannot be more happy! Manaan was excellent help when searching the property to rent! We both thank him for being very supportive....
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“Genuine, and genuinely fantastic at his job!...”

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Oct 22,2020
Minithumbup
Richard
By: 'Alice'
Oct 22,2020
0 people found
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Rich managed to get an offer 20k above asking price within 5 days of instruction. He is super responsive, pragmatic and clearly had our best interests at the top of his mind throughout the whole process. Would not have wanted any other agent!...
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“We received a great service from Central Esta......”

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Oct 21,2020
Minithumbup
James
By: 'Adam'
Oct 21,2020
0 people found
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We received a great service from Central Estate Agents (Walthamstow) and would definitely recommend them. We would give 4.5 stars if we could (nobody is perfect are they). James Bostock helped us view the property safely in current C19 times and advised, and guided us on ...
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“From James & Matthew popping in at the start ......”

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Oct 16,2020
Minithumbup
Richard
James
By: 'Vicki'
Oct 16,2020
0 people found
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From James & Matthew popping in at the start to Katie guiding us over the finish line with a large chunk of Rich in the middle, every single person we have dealt with has been just wonderful. Central have been faultless. Proactive, respectful, professional, friendly, a ...
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Staff picture Richard
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Staff picture Shah
(33)
Staff picture David
(28)
Staff picture Katie
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Staff picture Nadia
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Staff picture Neil
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Staff picture Nicola
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Staff picture James
(17)
Staff picture Matthew
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Last updated at 9:53 AM 13/08/2019 by allAgents

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Central Estate Agents (Walthamstow)

Branch - Walthamstow, London, E17