Walthamstow, London, E17
4.6/5, 749 reviews
90% recommended
99% sales valuation accuracy
99% sales fee satisfaction
98% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

Central Estate Agents (Walthamstow) - Click to Visit Our Website

“Reading the glowing reports here, it is obvious which ones ......”

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Oct 31,2013
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By: 'Ms'
Oct 31,2013
8 people found
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Reading the glowing reports here, it is obvious which ones are fake as they are all written in the same repetitive style of grammar and syntax, and none of those ¢â‚¬Ëœfans' use their real or second names or give much detail of their property experience. I'm not too surprised as I can see reading through the real reviews that many other customers like myself have had a torrid times with this agency. I am actually renting one of their properties now and ended up biting the bullet as I had simply run out of time to find something else to rent. I'm considering lodging a complaint with the Property Ombudsman. The only reason I haven't done so yet is because I've had a mixed experience with the agency and only recently started to deal with Jennifer who actually (miracles of miracles) returns my calls, answers my questions and speaks to me like a human being. I only give it a reluctant 2 stars because of Jennifer; and without her there would be absolutely no stars.
The Saturday I saw the property, I decided to put down a deposit immediately in order to secure the flat and everything went smoothly on day 1. Matt showed me the property, and Dave did the paperwork. Later on I was emailed a pre-contract agreement. Since I've not rented in the UK for many years, I was unsure of some of the details and then next step in the process. I presumed that I had signed ¢â‚¬Ëœthe contract' and that it was simply a matter of sorting out the references and monies. Before e-signing, however, I wrote Matt an email with questions about the furniture, picture rails, and the breakdown of their fee which contradicted with the schedule of fees attached, and some of the moving-in logistics. I didn't get a response (and to this day, after many emails to Matt, have never had an email reply or a return phone call)
I waited for a reply early the next week, and when nothing was forthcoming, I called and spoke to Dave about my queries. He told me that the ¢â‚¬Å“landlady was reviewing the furniture issue and looking at their budget¢â‚¬Â. It seemed that they weren't expecting to furnish it after all. I was worried as I couldn't afford to furnish the flat, and had very little time to find an alternative place. And I was confused as to whether I had the flat secured or not. Matt had told me very specifically that it would come furnished with beds, sofa etc. Dave said he would ¢â‚¬Ëœget back to me'. Over the next few days no-one returned my calls, and I emailed again and left messages and Matt either didn't take my calls or said ¢â‚¬ËœI'll call you back to confirm'.
Towards the end of the week, I finally got through to Dave and said that I was very worried as I hadn't heard back and think I may have to find a new place. It was at this point that things really unraveled as Dave was blisteringly rude to me. It took my breathe away! I am a tough cookie as I project manage developments with lots of difficult, and burly characters and it's been a long time since I've been so floored by such an aggressive bully. I was told that he had clearly answered all my questions on Monday (he hadn't) and that ¢â‚¬Ëœit was not me waiting for them, but them all waiting or me'. I was wasting their time apparently ¢â‚¬Å“because I hadn't signed the agreement yet and only after that can they start checking my references and deal with my questions.¢â‚¬Â I was unsure of the procedure and had presumed that the reference checks would already be underway but I was blamed for the delays, and never explained the contractual procedure. ¢â‚¬Å“IVE ALREADY ASNWERED ALL YOUR QUESTIONS!!¢â‚¬Â he shouted at me, and said that he was no longer sure of what ¢â‚¬Å“sort¢â‚¬Â of tenant I am. It was threatening behavior, and he just kept talking over me when I spoke or tried to explain my concerns. By that time I had cancelled my paid weekend plans to go away and to stay in London, to start looking for a new place as I had presumed that it had fallen through, causing me a lot of stress and money.
I heard soon afterwards that the landlords had actually approved the furniture request and that flat was mine, and eventually I moved in. I started to deal with Jennifer who handles the contracts and inventory etc who was friendly and professional. She has even replied to emails that I have sent after hours. It was only when I came back to pay the final amount that she finally answered the questions regarding their fee and admitted that the attached schedule was incorrect and had not been updated so the 420 pound fee did not in fact tally. Dave and Matt had refused to answer this simple question for 2 weeks. In fact none of the issues that I had raised had been included in the flat or contract. The fee is fraudulent as the fee does not tally with their fee schedule, and of course I paid them a lot of money for very poor and aggressive service. What an unusual industry whereby fee-paying clients are treated with such disdain. I was told to pay, sign and shut up and pay 420 pounds for the privilege.
I got hold of the names of the owner/s and was going to meet with them directly, but then after seeing the terrible reviews on google-maps and here, I realize that the behavior of the staff must be endorsed by the guys in charge. After-all, the fish stinks from the head. The reason I would complain to the ombudsman is because I feel that I was forced to sign a pre-contract agreement under extreme duress, before I had an opportunity to get some simple questions answered. They misrepresented the property by promising furnishings that the landlord was keen to provide. And caused me extreme distress and inconvenience, and overcharged me their fee.
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Opening Hours
Address

Central Estate Agents (Walthamstow)
179 Hoe Street
Walthamstow,London
Greater London
E17 3AP
020 8520 0033

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £200,000 £3,600,000
Lettings 98% 95% £650 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 14 139 21 230 7 192 10 25 20
Areas covered
  • E17
  • E10
  • E15
  • N17
  • IG8
  • E5
  • E4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings DPS
Latest Properties

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Images & Videos

“Recently sold through central. Katie went the......”

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Mar 25,2024
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Katie
By: 'Elliot'
Mar 25,2024
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Recently sold through central. Katie went the extra mile to give us all the support we needed throughout the process....
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“Manaan provided great communication and was g......”

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Mar 22,2024
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Manaan
By: 'Holly'
Mar 22,2024
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Manaan provided great communication and was generally very helpful from start to finish...
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“We had a great opportunity to deal with Centr......”

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Mar 14,2024
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By: 'Beata'
Mar 14,2024
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We had a great opportunity to deal with Central Estate and we were fully satisfied with their professional and efficient service. The team was very encouraging and supportive all the way through the process. We would definitely use their service again if occasion arises. Thank ...
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“Manaan was exceptional in finding me and my f......”

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Feb 27,2024
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Manaan
By: 'Fabio Gunn'
Feb 27,2024
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Manaan was exceptional in finding me and my family a home. After a few changes on our side and us changing the tenancy start date, Manaan helped us to move in on Saturday. The lettings market is extremely competitive but Manaan's procedure was very easy ...
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“Inflexible. Haven't even moved in as a tenant......”

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Feb 26,2024
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Manaan
By: 'Jason Akeem Abimbola'
Feb 26,2024
0 people found
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Inflexible. Haven't even moved in as a tenant, but Central are already showing their service to tenants is well below par. Manaan, a senior member of staff, provides no solutions and prefers to dodge responsibility. Let's see how things pan out over the course of ...
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“Manaan was great help finding us a property. ......”

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Feb 26,2024
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Manaan
By: 'RJ'
Feb 26,2024
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Manaan was great help finding us a property. His whole process from start to finish was superb and very fair compared to other local agents forcefully making people offer higher than the asking price. I would highly recommend anyone looking for a property to use ...
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“Central Estates, great Estate Agent, very fri......”

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Feb 16,2024
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Katie
Katie
By: 'Lorna'
Feb 16,2024
0 people found
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Central Estates, great Estate Agent, very friendly team. Always helpful and will direct you to the correct person if they cannot help. Updated each time, whether via a call or email, you are aware of everything that is going on. I was impressed with the ...
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“I had a great experience working with Manaan ......”

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Feb 13,2024
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Manaan
By: '5b Folkstone road'
Feb 13,2024
0 people found
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I had a great experience working with Manaan to secure my rental tenancy. His communication was impeccable and he was honest and efficient with regards to the administration related to the referencing. He truly gave his best efforts to successfully secure the tenancy for me ...
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“Brilliant experience.Very helpful from first ......”

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Feb 04,2024
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Katie
By: 'Rafal'
Feb 04,2024
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Brilliant experience.Very helpful from first time to the end.Always ready to help and gives answers as asap.Katie Murray I recommend every first time buyer.There is no panic with her.She explain everything very clearly....
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“A very supportive team...”

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Feb 04,2024
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Katie
By: 'Natasha'
Feb 04,2024
0 people found
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Katie and the team were a great support throughout the purchase process and Katie went the extra mile to put us in touch with some great trades people for the renovations we're carrying out to our new home....
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“An Agengy thats a rare Gem x...”

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Dec 13,2023
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Richard
Katie
By: 'Collette'
Dec 13,2023
0 people found
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A very personal and prompt service...they navigated our flat sale through all actual, and possible, problems through to a great finish! Solicitor recommendations complimeted this efficient and effective service! The whole sales team, especially Katie, under Richards management have been responsive, efficient and considerate! ...
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“Very helpful friendly service from Manaan, Ma......”

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Dec 07,2023
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Matt
By: 'E17 5LB'
Dec 07,2023
0 people found
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Very helpful friendly service from Manaan, Martyne and Matt. Always responded quickly....
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“Winns Terrace flat sale...”

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Dec 01,2023
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Katie
Richard
By: 'Adam and Joanna'
Dec 01,2023
0 people found
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Central Estates sold our flat for us, after 20 years of managing it as a residential letting on our behalf. Throughout that time we have found Central to be efficient, friendly and professional and the handling of the sale was every bit as positive. The sales ...
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“Absolutely enjoyed working with Central...”

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Nov 30,2023
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Katie
By: 'yulia'
Nov 30,2023
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Absolutely enjoyed working with Central on my purchase. Good communication throughout the process. Couldn't be happier. Would highly recommend!...
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“Central and Manaan made our move the smoothest it could have been!...”

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Nov 25,2023
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Manaan
By: 'Finlay White + Jordyn Bennett'
Nov 25,2023
0 people found
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Manaan has been a fantastic letting agent. At every point throughout the process he was kind, personable and fair. He communicated everything we needed to know about the property and was quick to answer any and every question we had. He made our moving process ...
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“Manaan was great from start to finish, findin......”

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Nov 22,2023
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Manaan
By: 'Tay'
Nov 22,2023
0 people found
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Manaan was great from start to finish, finding the property that suited our needs. He made the process smooth and speedy and kept us updated throughout. I would definitely recommend him and we would use him again in the future!...
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“Professional, Reliable and Courteous...”

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Nov 21,2023
Minithumbup
By: 'Jill'
Nov 21,2023
0 people found
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I have used Central for property letting for 10 years. During that time they have proved themselves to be invariably professional, reliable and courteous. They understand the property market, give good advice and, crucially, there is always someone in the office to answer queries. Having a ...
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“I have always always had a great experience w......”

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Nov 18,2023
Minithumbup
Manaan
Martyne
By: 'Liliana'
Nov 18,2023
0 people found
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I have always always had a great experience with this company, especially with three agent Manaan who is always so quick and enthusiastic to help ans answer questions....
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“Best experience from Mannan and the team, sup......”

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Nov 16,2023
Minithumbup
Manaan
By: 'Charlie otoole'
Nov 16,2023
0 people found
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Best experience from Mannan and the team, super supportive through a really stressful process and found us the right property...
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“New Tenants found....”

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Nov 16,2023
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Manaan
By: 'Jan Kay'
Nov 16,2023
0 people found
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i have found Central Estates to be a very professional and efficient company to deal with. Manaan in the rental department was a pleasure to deal with. He knew exactly the type of professional tenants that we were looking for, the whole experience went very ...
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“I have been with central estates for some tim......”

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Nov 15,2023
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Manaan
Nancy
By: 'Mauro'
Nov 15,2023
0 people found
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I have been with central estates for some time now. This is mainly due to the very high service offered, especially Manaan and Nancy resolve issues quickly and professionally. Their dedication is very high. I will stay for sure with them if they continue on ...
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“Central Estate Agents have been absolutely fantastic from the moment ......”

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Nov 15,2023
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Nancy
By: 'Andrew'
Nov 15,2023
0 people found
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Central Estate Agents have been absolutely fantastic from the moment we met. They are kind, considerate and are always happy to help however big or small the query. The volume of customers, clients and general queries they receive we can only imagine must be exceedingly ...
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“great agent! thank you for always helpingus! ......”

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Nov 15,2023
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Manaan
By: 'Bernadine'
Nov 15,2023
0 people found
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great agent! thank you for always helpingus! We appreciate it!...
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“Overall, I had a good experience with Central......”

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Nov 15,2023
Minithumbup
Matt
By: 'Eva'
Nov 15,2023
0 people found
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Overall, I had a good experience with Central agents. Good service, no complaints!...
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“Finding a rental property in early 2023 was v......”

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Nov 14,2023
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Manaan
By: 'Poppy'
Nov 14,2023
0 people found
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Finding a rental property in early 2023 was very difficult and frustrating. We were very impressed with Manaan's clarity, patience and empathy while supporting us to find and secure a home. We are now very happy with our home and after 6 months of going through various ...
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“Manaan - great letting agent...”

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Nov 14,2023
Minithumbup
Martyne
By: 'Oliver'
Nov 14,2023
0 people found
this helpful
Manaan is a very good letting agent and has been letting my properties for a number of years. Manaan has a lot of experience of the lettings market in E17 and the surrounding areas. He offers a professional service as do the rest of the ...
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“We had a fantastic experience working with Ma......”

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Nov 14,2023
Minithumbup
By: 'Youba'
Nov 14,2023
0 people found
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We had a fantastic experience working with Manaan. We found him knowledgeable, professional, and dedicated to helping us find the perfect home. Top notch service!...
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“Central estates, Matt and Maanan, were both p......”

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Nov 14,2023
Minithumbup
Matt
By: 'Jessica'
Nov 14,2023
0 people found
this helpful
Central estates, Matt and Maanan, were both professional and supportive when we let our house in Walthamstow six months ago. They took extra care in both finding suitable tenants and facilitating a smooth process. We needed to get some work done and have all the ...
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“I have had a really positive experience letti......”

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Nov 14,2023
Minithumbup
Manaan
By: 'LD'
Nov 14,2023
0 people found
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I have had a really positive experience letting my property through Central Estate agents, and in particular Manaan Rafique, who helped me get the property rented out was very helpful. He was pro active , and very good at keeping me updated/ communication with me. Whenever ...
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“Size matters, and in their sector- they maint......”

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Nov 14,2023
Minithumbup
Martyne
Matthew
By: 'Michael Fernandopulle'
Nov 14,2023
0 people found
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Size matters, and in their sector- they maintain a significant presence. They know their market....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:53 AM 13/08/2019 by allAgents


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Central Estate Agents (Walthamstow)

Branch - Walthamstow, London, E17