“No heating and hot water...”
1 Star Review
Feb 23,2021
By:
'Juan'
Feb 23,2021
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: E14
1
people found
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Like most agencies, they have a very slick sales team that are very helpful. Big thanks to Poppy and Josh.
However, when things go wrong there property management department is simply incompetent. Simply arranging a time to fix something is completely beyond them.
I was ...
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“They seem to have a very high staff turnover ......”
1 Star Review
May 19,2020
By:
'Ajay'
May 19,2020
Services: Lettings (as a Tenant)
Rent PCM: £23000
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £23000
Postcode: E14
1
people found
this helpful
They seem to have a very high staff turnover which is never a good sign. Agents leaving all the time and their property management is rude and incompetent. They schedule contractors to come round and they never show up. When they do show up, they ...
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1
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“Have used the services of Atkinson McLeod in ......”
1 Star Review
Feb 19,2020
By:
'Shilpa'
Feb 19,2020
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: No
Postcode: E14
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: E14
1
people found
this helpful
Have used the services of Atkinson McLeod in Canary Wharf.
Very disappointed as recently they wanted to continue charging me letting commission on periodic tenancies.
When I said they had done nothing and I shouldn't be charged they threatened me with court. Beware!!!!...
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“Faced eviction as AM rented us a flat that was to be reposessed...”
1 Star Review
Jan 30,2020
By:
'Vlada'
Jan 30,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
1
people found
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A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. ...
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1
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“The worst agent I ever used. Loan sharks and ......”
1 Star Review
Nov 12,2019
By:
'Rumana'
Nov 12,2019
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E1
Lettings (as a Landlord)
Postcode: E1
0
people found
this helpful
The worst agent I ever used. Loan sharks and bullies. They have harassed us constantly and charged us hefty renewal fees with zero service provided and taken us to court. The term on the terms and conditions was an oversight. We have been using them ...
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0
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“Landlords - beware. Terrible customer services, unethical practices and unfair contract terms...”
1 Star Review
Jun 03,2019
By:
'Frustrated'
Jun 03,2019
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE1
Lettings (as a Landlord)
Postcode: SE1
2
people found
this helpful
Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented the property information to the tenant so the tenant left within a week. A second tenant was found weeks after and I signed a contract ...
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Comment on agent fees
BAD. There is no transparency on tenancy renewal fees charged by Atkinson McLeod to landlords – the director of branch was unable to provide a detailed summary of what the charge covers, reverting to the fact that their terms allow them to charge fees even though I am not receiving a service(!). As per the date of this review, 3rd June 19, Atkinson McLeod has not made public in their website the fact that their trading terms charges tenancy renewal fees to landlords when they are not providing tenancy renewal services. Such a practice, Atkinson McLeod should make aware in advance to both landlords and tenants, condition highlighted in bold in all contracts, as the letting agent trading terms have practical consequences for both landlord and tenant such as loss of earnings for the landlord and loss of a home for the tenant as the landlord will have no choice but to give the tenant notice rather than tolerate bad service and poor /unethical business practices by this letting agent.
2
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“Worst agent I've ever had to deal with...”
1 Star Review
May 25,2019
By:
'Brixton'
May 25,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW2
Lettings (as a Tenant)
Postcode: SW2
0
people found
this helpful
I had a terrible experience with a staff member* in the Canary Wharf office. She was so rude, hung up on the phone to us, shouted down the phone, told us to google things ourselves when we wanted to just swap a name on a ...
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Comment on agent fees
No issue with their fees
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“AVOID IF YOU ARE A TENANT...”
1 Star Review
Feb 21,2019
By:
'JB'
Feb 21,2019
Services: Lettings (as a Tenant)
Rent PCM: £1690
Would you recommend?: No
Postcode: SE16
Lettings (as a Tenant)
Rent PCM: £1690
Postcode: SE16
0
people found
this helpful
We were shown our property by Lisa - who was great. However all the things we noted we wanted fixing/removing were not taken into consideration.
Over our 18 month tenancy it took months to get responses on minor things. WE went weeks without our main ...
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Comment on agent fees
astronomically high
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1 Star Review
Apr 25,2018
By:
'IgotCheated'
Apr 25,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: E14
Sales (Prospective customer)
Postcode: E14
3
people found
this helpful
WOULDN'T GO NEAR THIS AGENCY WITH A BARGE POLE!!!
I went through the canary wharf office to purchase a property in E14 area last year.The agency dropped down on the price in rightmove and had an offer agreed with me and our solicitors were ...
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3
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“This was my first time selling a property and Edward ......”
5 Star Review
Feb 27,2018
By:
'Laurence'
Feb 27,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E14
Sales (as a Vendor)
Postcode: E14
1
people found
this helpful
This was my first time selling a property and Edward was fantastic from start to finish. A pleasure to deal with and kept me in the loop at all times, always available to discuss any concerns or questions. Cant reccomend strongly enough....
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Comment on agent fees
Average and worth it for super quick sale.
1
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“Avoid... I wanted to rent a room with my girlfriend, ......”
1 Star Review
Feb 21,2018
By:
'Fulop'
Feb 21,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
2
people found
this helpful
Avoid... I wanted to rent a room with my girlfriend, we passed referencing and when we were at the final stage (already paid for the admin fee and deposit) Peter, the agent told me that there was a communication issue between him and the landlord. ...
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2
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“Sebastian has a very good customer service. His follow up ......”
5 Star Review
Jan 26,2018
By:
'M&B'
Jan 26,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
0
people found
this helpful
Sebastian has a very good customer service. His follow up was very good. He kept providing information of new properties coming out in the market through emails and by phone.
If we would need to find another flat in the future we would look for ...
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0
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“Charlotte Brain, was exemptionally helpful during my search for a ......”
5 Star Review
Dec 05,2017
By:
'Stella'
Dec 05,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
0
people found
this helpful
Charlotte Brain, was exemptionally helpful during my search for a new apartment. She paid attention to my needs and great attention to details. Charlotte went above and beyond to ensure that the property had everything I was looking for my new home. I will definitely ...
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Comment on agent fees
Good
0
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“Please avoid. They have been managing my property for 3 years ......”
1 Star Review
Nov 26,2017
By:
'MF'
Nov 26,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: E16
Lettings (as a Landlord)
Postcode: E16
9
people found
this helpful
Please avoid. They have been managing my property for 3 years and they are incompetent and neglegant. All they are good at is taking money from you and delivering the worst possible service imaginable. Their staff turnover is ridiculous but wouldnt expect anyone decent to stay ...
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9
people found
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“Hi, we were really pleased by the customer service of ......”
5 Star Review
Nov 14,2017
By:
'A&A'
Nov 14,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
0
people found
this helpful
Hi,
we were really pleased by the customer service of our agent Charlotte Brain. She was really helpful, patient and most of all, she really cared about our needs.
We now moved in, but we know that we can still count on her if needed!
...
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0
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“I had great experience searching property with this agent. Especially ......”
5 Star Review
Nov 03,2017
By:
'Thu'
Nov 03,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
0
people found
this helpful
I had great experience searching property with this agent. Especially Mark Johnson who looked after my enquiries is very helpful. I have business background so I would say he is a very good salesman. He has a mouth that won't quit but also is very ...
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“Sebastian was a good agent from the beginning. He was ......”
5 Star Review
Oct 11,2017
By:
'Ivo'
Oct 11,2017
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: E14
0
people found
this helpful
Sebastian was a good agent from the beginning. He was patient with our requests and responded always well and in a timely fashion to our contacts and questions. I was satisfied with the process, how the whole process was explained well from the beginning, and ...
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Comment on agent fees
The fees were reasonable.
0
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“I received great service by Ebru throughout my Tenancy she ......”
5 Star Review
Aug 01,2017
By:
'Michael'
Aug 01,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW96
Lettings (as a Tenant)
Postcode: SW96
0
people found
this helpful
I received great service by Ebru throughout my Tenancy she was a really reliable contact and showed real pride in her customer service....
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“Useless, don't even deserve 1 star. Landlord lives abroad so no ......”
1 Star Review
Jun 29,2017
By:
'Baljit'
Jun 29,2017
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: E14
12
people found
this helpful
Useless, don't even deserve 1 star. Landlord lives abroad so no urgency to handle responsibility. Apparently their staff are qualified but haven't a clue how to resolve issues, all talk. Charge ridiculously high fees for very poor/ no service. Hung fire alarms on day of move ...
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Comment on agent fees
Bad, if you are going to charge high fees at least meet minimum standards/ requirements.
12
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“I had the worst experience ever with this agency. I ......”
1 Star Review
Jun 13,2017
By:
'Salvo'
Jun 13,2017
Services: Lettings (as a Tenant)
Rent PCM: £1907
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1907
Postcode: E14
4
people found
this helpful
I had the worst experience ever with this agency. I chose them in the first instance in June last year because already with them in another property with the City office.
I must say that the way the treat the customers is appalling: they are ...
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Comment on agent fees
There are no goods to report, some of the bad are listed above
4
people found
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“I see most reviews here have been written by landlords, ......”
1 Star Review
Dec 02,2016
By:
'UnhappyTenant'
Dec 02,2016
Services: Lettings (as a Tenant)
Rent PCM: £1195
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £1195
Postcode: E14
8
people found
this helpful
I see most reviews here have been written by landlords, so allow me to offer an honest perspective from the point of view of a tenant. Renting through Atkinson McLeod was the most nightmarish tenancy of my life, even by London standards. The specific incidents ...
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Comment on agent fees
Their fees were outrageously high, and seemed to be made up on the spot- I was given several different 'estimates' for a fee to terminate my contract early.
8
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“Thank you very much Joseph! You have been very helpful. ......”
5 Star Review
Nov 23,2016
By:
'KARTHIK'
Nov 23,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
0
people found
this helpful
Thank you very much Joseph! You have been very helpful. Always smiling and providing all required information about the properties. All the property you have shown us were very good in all terms :)...
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0
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“Lisa and Sammi have been extremely competent and professional throughout ......”
5 Star Review
Oct 11,2016
By:
'Simone'
Oct 11,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
0
people found
this helpful
Lisa and Sammi have been extremely competent and professional throughout our tenancy application process (which is a rare find within the industry). They have been clear and transparent from start to finish, have forwarded all the documents promptly and made sure every little detail was ...
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Comment on agent fees
around industry average, however well spent
0
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“Vilmis is an amazing agent.I just moved from New ......”
5 Star Review
Oct 03,2016
By:
'George'
Oct 03,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
2
people found
this helpful
Vilmis is an amazing agent.
I just moved from New York to a flat in London and he made the whole process go smoothly.
He was very helpful, efficient and replied quickly to all my questions.
I highly recommend him....
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“Vilmis was absolutely epic. I was moving from Czech back ......”
5 Star Review
Sep 28,2016
By:
'Andy'
Sep 28,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E149
Lettings (as a Tenant)
Postcode: E149
2
people found
this helpful
Vilmis was absolutely epic. I was moving from Czech back to London and didn't have time to view the apartment before moving, I was particular in the apartment type I wanted and he did everything he could to make the process fantastic. He videoed the ...
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Comment on agent fees
Worth the fee
2
people found
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“Joseph and Vilmis - Top guys. Quick and efficient and ......”
5 Star Review
Sep 27,2016
By:
'Eug'
Sep 27,2016
Services: Lettings (as a Landlord)
Rent PCM: £1841
Would you recommend?: Yes
Postcode: E14
Lettings (as a Landlord)
Rent PCM: £1841
Postcode: E14
3
people found
this helpful
Joseph and Vilmis - Top guys. Quick and efficient and a very friendly service. Highly reccomended for any prospective landlords in London!...
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Comment on agent fees
Good
3
people found
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“Complaint raised for leaving our flat open while showing to ......”
1 Star Review
Sep 26,2016
By:
'Aphrodite/Ioannis'
Sep 26,2016
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: E14
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: E14
4
people found
this helpful
Complaint raised for leaving our flat open while showing to new tenants and we were abroad. Leah never responded to our complaint as she had committed to do so and after sending many chasers...
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4
people found
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“very good help, always available and very reactivearranged a very ......”
5 Star Review
Sep 16,2016
By:
'ben'
Sep 16,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
2
people found
this helpful
very good help, always available and very reactive
arranged a very smooth move
very good knowledge of the area. thanks!...
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Comment on agent fees
very good service
2
people found
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“Vilmis did a good job, he was motivated and helped ......”
5 Star Review
Sep 15,2016
By:
'antoine'
Sep 15,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Tenant)
Postcode: E14
2
people found
this helpful
Vilmis did a good job, he was motivated and helped us a lot. we believe he deserves 5 stars. 20 words is too much...
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2
people found
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“It was a pleasure dealing with both Leah and Joseph ......”
5 Star Review
Sep 12,2016
By:
'Vinesh'
Sep 12,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: E14
Lettings (as a Landlord)
Postcode: E14
0
people found
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It was a pleasure dealing with both Leah and Joseph throughout discussions to get the property (a 2 bedroom flat near Canary Wharf) let.
Leah acted very professionally during our negotiations on fees and was very patient and understanding of our changing circumstances and timelines throughout ...
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Comment on agent fees
Good.
0
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