“I can't give this agency any star since they are ......”
1 Star Review
Aug 04,2017
By:
'Sheikh'
Aug 04,2017
Services: Lettings (as a Tenant)
Rent PCM: £625
Would you recommend?: No
Postcode: L7
Lettings (as a Tenant)
Rent PCM: £625
Postcode: L7
21
people found
this helpful
I can't give this agency any star since they are very unprofessional.
Once they showed me a flat which was not in leaving condition and it was so damp and smelly that the agent and I needed to leave immediately.
For another flat, they arranged ...
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Comment on agent fees
The agent fees is higher than normal fees.
21
people found
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Yes
“Really enjoyed my 4 year stay in Liverpool thanks to Andrew ......”
5 Star Review
Jul 19,2017
By:
'Theodoros'
Jul 19,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L1
Lettings (as a Tenant)
Postcode: L1
0
people found
this helpful
Really enjoyed my 4 year stay in Liverpool thanks to Andrew Louis estate agency. Really impressed by the professionalism and excellent responses. Would recommend to everyone. Thank you for making my stay so pleasant....
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0
people found
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Yes
“I've been with a few agents in Liverpool, some shockingly ......”
1 Star Review
Jun 28,2017
By:
'ExLandlord'
Jun 28,2017
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: No
Postcode: L1
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: L1
23
people found
this helpful
I've been with a few agents in Liverpool, some shockingly bad, but I think these guys are by far the most incompetent bunch by a mile.
I believe they simply don't care, and think this could be due to how they work with both landlords & ...
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Comment on agent fees
Expensive, for what you receive in return
23
people found
this helpful
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Yes
“Excellent!I have rented a property though Andrew Louis and ......”
5 Star Review
May 15,2017
By:
'David'
May 15,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L15
Lettings (as a Tenant)
Postcode: L15
0
people found
this helpful
Excellent!
I have rented a property though Andrew Louis and have been extremely pleased.
The service that I have received as a client has been superb from all members of staff that I have had the pleasure of dealing with, especially Andrea.
It was difficult ...
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Comment on agent fees
Good Fees
0
people found
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Yes
“I was extremely impressed with the professionalism of this company ......”
5 Star Review
Apr 30,2017
By:
'Marios'
Apr 30,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L8
Lettings (as a Tenant)
Postcode: L8
0
people found
this helpful
I was extremely impressed with the professionalism of this company when moving into my new rental home. The staff are exceptional and i would highly recommend their services to any tenant lookkng for a new home....
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Comment on agent fees
Good
0
people found
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Yes
“Excellent service, very willing to help and went the extra ......”
5 Star Review
Apr 24,2017
By:
'Paula'
Apr 24,2017
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: L1
Sales (as a Vendor)
Postcode: L1
1
people found
this helpful
Excellent service, very willing to help and went the extra mile when finding my perfect investement, even rented it out through them and they found me a tenant within one week...
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Comment on agent fees
Fees are acceptable
1
people found
this helpful
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Yes
“Currently an owner/ resident at St Annes Court Liverpool I ......”
1 Star Review
Oct 02,2016
By:
'Dave'
Oct 02,2016
Services: Property Management
Would you recommend?: No
Postcode: L33
Property Management
Postcode: L33
26
people found
this helpful
Currently an owner/ resident at St Annes Court Liverpool I attended a meeting with other residents and the above. Andrew Louis " manage " our group of flats and charge us £6000, which includes £600 in accountancy fees. For this we get a company called SL Maintenance ltd, based ...
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Comment on agent fees
Money for Nothing
26
people found
this helpful
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Yes
“A company that has such a vast turnover of staff ......”
1 Star Review
Sep 12,2016
By:
'Residential'
Sep 12,2016
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: L1
Lettings (as a Landlord)
Postcode: L1
26
people found
this helpful
A company that has such a vast turnover of staff is not to be trusted. There is no continuity as staff come & go so rapidly. Why the owner does not understand the importance of employee retention is baffling. As a Landlord this issue is of ...
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26
people found
this helpful
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“How I wish I'd known about the allagents website before ......”
1 Star Review
Aug 26,2016
By:
'L3'
Aug 26,2016
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: L3
Lettings (as a Tenant)
Rent PCM: £500
Postcode: L3
27
people found
this helpful
How I wish I'd known about the allagents website before dealing with the useless group of shysters calling themselves Andrew Louis.
Fortunately the owners of the property I rent eventually dumped Andrew Louis as their agents, but I hope my experiences with them can still ...
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27
people found
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“AVOID AVOID AVOID AT ALL COSTS .. All Smiles until money ......”
1 Star Review
Jun 17,2016
By:
'a'
Jun 17,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L32
Lettings (as a Tenant)
Postcode: L32
23
people found
this helpful
AVOID AVOID AVOID AT ALL COSTS ..
All Smiles until money is handed over ..
i had a horrendous experience dealing with this letting agency. Communication was appalling through out! The staff attitude was patronizing and rude when dealing with me. Nobody is aware of what the ...
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23
people found
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“Avoid these people at all costs. They never return your ......”
1 Star Review
Mar 21,2016
By:
'Andy'
Mar 21,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L1
Lettings (as a Tenant)
Postcode: L1
26
people found
this helpful
Avoid these people at all costs. They never return your calls. They never fix what's broken. They are extremely rude in person. How dan Gilon is employed by anyone is quite bewildering. He really just doesn't care. And if you want your deposit back. Expect ...
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What agent could do to change your mind?
Same as others.
Attached Filesnbsp;
Comment on agent fees
Same as others.
26
people found
this helpful
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Yes
“As always, letting agents bend over backwards for you before ......”
1 Star Review
Jul 10,2014
By:
'TiredTenant'
Jul 10,2014
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: L17
Lettings (as a Tenant)
Rent PCM: £600
Postcode: L17
38
people found
this helpful
As always, letting agents bend over backwards for you before your standing order is in place. After that it went downhill with Andrew Louis, and fast. Our property manager was at first responsive to our concerns regarding fixtures and fittings that needed repairing, 'forwarding them ...
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Comment on agent fees
Administration costs were much higher than several other letting agents.
38
people found
this helpful
Was this helpful?
Yes
“If you are thinking of renting a property, managed or ......”
2 Star Review
Apr 25,2014
By:
'AL'
Apr 25,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L2
Lettings (as a Tenant)
Postcode: L2
25
people found
this helpful
If you are thinking of renting a property, managed or not from Andrew Louis, I would advice that you think twice and take into account all the reviews that you read. I didn't. I rented a property from Andrew Louis which is also managed by ...
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What agent could do to change your mind?
Better communication and customer service.
Attached Filesnbsp;
25
people found
this helpful
Was this helpful?
Yes
“Terrible, just terrible. Andrew Louis gets the tenants in and ......”
1 Star Review
Feb 19,2014
By:
'Kathryn'
Feb 19,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: L35
Lettings (as a Landlord)
Postcode: L35
38
people found
this helpful
Terrible, just terrible. Andrew Louis gets the tenants in and let them get into arrears without chasing the arrears or doing ANYTHING about it. Second time they got tenants in Andrew Louis said the tenant was a friend of the company owners - so they ...
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38
people found
this helpful
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Yes
“This was my first time renting a flat with Andrew ......”
1 Star Review
Dec 16,2013
By:
'S'
Dec 16,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L2
Lettings (as a Tenant)
Postcode: L2
30
people found
this helpful
This was my first time renting a flat with Andrew Louis and definitely the last time. They never respond to emails. They never get back to you when you have left a voice mail. The person who deals with your property never answers her phone. ...
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30
people found
this helpful
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“DO NOT RENT A PROPERTY FROM THESE PEOPLE!I moved ......”
1 Star Review
Nov 21,2013
By:
'Chloe'
Nov 21,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L3
Lettings (as a Tenant)
Postcode: L3
31
people found
this helpful
DO NOT RENT A PROPERTY FROM THESE PEOPLE!
I moved into one of their properties in January, when viewing the apartment there was numerous damages to door frames, kitchen sink and general appearances issues which we were told would be sorted before we moved in. ...
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31
people found
this helpful
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Yes
“A truly disgraceful company! I bought my flat from Andrew ......”
1 Star Review
Oct 30,2013
By:
'Miss'
Oct 30,2013
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: L31
Sales (as a Buyer)
Postcode: L31
36
people found
this helpful
A truly disgraceful company! I bought my flat from Andrew Louis and how I regret it having come to find I bought from an agent and indeed company that fed me lies and withheld the information I requested under the (false) claim they where legally ...
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What agent could do to change your mind?
Start conducting themselves with a scrap of business ethics and honesty.
Attached Filesnbsp;
36
people found
this helpful
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Yes
“This agency is a joke! I live on Cheapside and ......”
1 Star Review
Oct 01,2013
By:
'Bobbybob'
Oct 01,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L2
Lettings (as a Tenant)
Postcode: L2
26
people found
this helpful
This agency is a joke! I live on Cheapside and own a carpark space managed by AL. The carpark gate has been 'condemned' after only being replaced not even two years ago, which was an attempt at replacing their first pathetic excuse of a gate ...
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What agent could do to change your mind?
The agent should have reported this to Regenda Housing (the management company for Cableyard) to inform them of the lack of security to the building so at least other security measures could've been put in place. Not just A4 notices in the carpark saying 'the gate will be fixed.... at some point... whenever' or words to that effect.
Attached Filesnbsp;
26
people found
this helpful
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“Since attempting to move into our flat, Andrew louis have ......”
1 Star Review
Sep 07,2013
By:
'Ste'
Sep 07,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L16
Lettings (as a Tenant)
Postcode: L16
46
people found
this helpful
Since attempting to move into our flat, Andrew louis have been unbelievably unhelpful, taking weeks and weeks to go through very simple procedures.
We moved in to find a room full of damp with blinds hanging off, yet none of this was listed on any ...
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46
people found
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Yes
“This company are a shocking reflection on the industry and ......”
1 Star Review
Aug 27,2013
By:
'Tiswas52'
Aug 27,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L14
Lettings (as a Tenant)
Postcode: L14
43
people found
this helpful
This company are a shocking reflection on the industry and our experience matches the majority of others on this review site.
Staff were discourteous, flippant and ignorant of the basics of customer / client relationships.
I would advise all prospective and current customers and clients to ...
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43
people found
this helpful
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Yes
“Very good service from start to finish. Responded to my ......”
5 Star Review
Aug 21,2013
By:
'James'
Aug 21,2013
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: L3
Sales (as a Buyer)
Postcode: L3
2
people found
this helpful
Very good service from start to finish. Responded to my queries in a timely fashion and facilitated the sale with minimal delay or hassle! Would recommend to friends and family!...
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2
people found
this helpful
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“Worst agents in the World!! I rented a flat of ......”
1 Star Review
Aug 20,2013
By:
'12345678'
Aug 20,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L1
Lettings (as a Tenant)
Postcode: L1
34
people found
this helpful
Worst agents in the World!!
I rented a flat of them for 2 years, they were all nicey nice when showing us around, saying they would get the carpets cleaned and new beds. So I signed the lease.
On getting the keys... no clean carpets and ...
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What agent could do to change your mind?
I fully understand that andrew louis is a buisness and their aim is to get as much money as possible, however manners go along way. their staff need to stop being rude, snotty and damn right arrogant. They need to know the basics when working with the general public... smiling, politeness, helping, basically doing their job that they are being paid to do. Maybe even give each member of staff a notebook to make a to do list of tasks when they are given them so they dont forget to reply to emails, calls etc!!
Attached Filesnbsp;
34
people found
this helpful
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“Signed up to Andrew Louis for 2 and half years worst ......”
1 Star Review
Jul 19,2013
By:
'Angrygirl'
Jul 19,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L2
Lettings (as a Tenant)
Postcode: L2
39
people found
this helpful
Signed up to Andrew Louis for 2 and half years worst time of my life,never resolved maintenance issues even when down stairs door was broken 6 months before it was fixed and when phoned up to speak to property manager Alan Cosgrove he was never in ...
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39
people found
this helpful
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“I have on two occasions asked Zoe the companies Herad ......”
1 Star Review
Jul 07,2013
By:
'Unhappy'
Jul 07,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L3
Lettings (as a Tenant)
Postcode: L3
36
people found
this helpful
I have on two occasions asked Zoe the companies Herad of Residential Property Management, for our landlords contact details under Section 1 of the Landlord Tenant Act 1985.
She has refused these details stating "As a Managing Agent we do not have to supply any details for ...
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36
people found
this helpful
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“Andrew Louis are by far the worst letting agents I ......”
1 Star Review
Jun 05,2013
By:
'Eamonn'
Jun 05,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: L1
Lettings (as a Landlord)
Postcode: L1
49
people found
this helpful
Andrew Louis are by far the worst letting agents I have ever come across. They located new tenants for my property, it then took them at least 3 months to get the new tenants to sign the required agreements and pay any deposit or rent. They ...
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49
people found
this helpful
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“Absolute joke of a letting agency. Staff make you feel ......”
1 Star Review
May 20,2013
By:
'Sam0151'
May 20,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L3
Lettings (as a Tenant)
Postcode: L3
44
people found
this helpful
Absolute joke of a letting agency. Staff make you feel like your burdening them with your problems, and constantly go on about how busy they are, yet if you turn up at there offices they are all laughing and joking and don't seem that busy.
...
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44
people found
this helpful
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“These are the worst agents that I have every used ......”
1 Star Review
May 15,2013
By:
'disgruntled'
May 15,2013
Services: Property Management
Would you recommend?: No
Postcode: L1
Property Management
Postcode: L1
55
people found
this helpful
These are the worst agents that I have every used and I would never recommend them to anyone. They have a customer charter that is not adhered to. No one answers the telephone, nor do you get responses to emails. It seems that all the ...
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55
people found
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“I have been investing in properties for 20 years and i ......”
5 Star Review
Mar 05,2013
By:
'nish'
Mar 05,2013
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: L1
Sales (as a Vendor)
Postcode: L1
1
people found
this helpful
I have been investing in properties for 20 years and i recently bought a property from Andew Louis.
They managed to sell me a great property which they are now renting for me.
The whole process has been seamless!
Thank you!...
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1
people found
this helpful
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“I would very much like to think Lindsey for all ......”
5 Star Review
Mar 01,2013
By:
'Adam'
Mar 01,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: L1
Lettings (as a Tenant)
Postcode: L1
3
people found
this helpful
I would very much like to think Lindsey for all the hard-work she has carried out on behalf of myself for the maintenance of my apartment. Whenever there is a problem she is my first point of call and I always receive a professional and ...
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3
people found
this helpful
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“From the first viewing with Tony to the Sale Agreed ......”
5 Star Review
Feb 26,2013
By:
'Joe'
Feb 26,2013
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: L3
Sales (as a Buyer)
Postcode: L3
1
people found
this helpful
From the first viewing with Tony to the Sale Agreed stage with Erica, it has been a pleasure to deal with the aforementioned members of staff. The professionalism showed by Erica has been impressive all the way through the sale and I have been kept ...
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1
people found
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I consider the matter closed as there is precious little I can now do about it.
Terrible, terrible company.