Complete cowboys(girls), the sort of agent that will tell you anything to get an instruction, and then throw every excuse in the book at you for their lack of care, attention, and expertise. Please stay away from this agent. I had a pristine property advertised to let, three months later no offers apart from a potential tenant who failed the credit checks. Even specified that I wanted professional genuine tenants, and thats all they could come up with in three months. Funniest thing is I gave it to another agent, and they managed to get me a respectable tenant within three working days! Stay away, you have been warned. Don't be fooled by the corporate background, doesn't mean a thing, be wary of agents that promise you the earth, and deliver sweet FA.