Dealings generally positive. Apparently they vet the landlords as well, and can be expected to represent the landlord's best interests (which should be expected as they are the landlords agent not the tenants). They use the old section 21 stunt (i.e. give you notice on the first day of your AST).
Overall l trust them as a tenant which given some of the cowboys operating in Norwich is actually a big compliment, but don't expect them to help you negotiate anything worthwhile with the landlord.
I would use them again although they are not my first choice, but they only get 3 stars as some staff seem to be a bit frosty if you exhibit an opinion. Also when l moved out l was charged for already flagged up damage that was pre-existing or was caused by workmen performing works on the agents behalf.