Oct 24,2013
Minithumbdown
By: 'G-Funk'
Oct 24,2013
4 people found
this helpful
Joke of a company. Don\'t be fooled by their glamorous, prestigious facade and, apparent, good reputation, the quality of the service is appalling especially with their inflated prices. Wouldn\'t touch with a barge pole.

On the day of collecting keys and signing the lease we arrived at the property to find it unclean; dirty/dusty floors, dirty windows, filthy fridge and freezer (which needed defrosting), mould around the windows, dirty kitchen cabinets and work surfaces. This meant having to clean it ourselves and delay moving in.

The inventory was far from accurate. The external side of the front windows needed repainted and the glazing sealant redone. This was reported within days of getting the keys and 4 weeks later nothing had been done.

I also demanded £160 compensation for cleaning the flat top to bottom and was offered £75 as a good will gesture. What a joke!

I can only imagine what sort of trouble I\'m going to have getting my deposit back.

Avoid like the plague.
What agent could do to change your mind?
Listen to your customers and respond to their needs in a timely fashion. Actually manage your properties and look after them.
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EH3 6DH

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