Oct 25,2013
By: 'tiso'
Oct 25,2013
7 people found
this helpful
READ CAREFULLY as this is for everyone to be aware when they are dealing with this agency because what happened to me, might happen to you as well.
SCAM, that's how I could describe this ACCORD LETTING agency. These are the issue we had with them:
- Not paying the deposit
- Not replying to our e-mail after we moved out
- Lying in the inventory and asking money from the deposit for thing that did not happen
- Requesting money for anew contract but never gave us one

Here is the detailed description of what happened to us, if you have the time to read it
Me and my friend rented this house last year and we dealed with an agent called DANIEL ROBERTS. We had a six month contract that from what the agent told us on the phone was supposed to be a rolling contract after the first 6 months (first lesson: never speak with them over the phone as they will tell you anything, always use the e-mail). After the 6 months have passed, they sent us a letter that we need to pay again 125 GBP for a new 6 months contract (not rolling as they previously agreed). We had to pay and all they did is to print and send the old contract. We said we need a modification on the contract and asked them to send us another one. They agreed and never send one. SO, THEY WERE PAID FOR THIS SERVICE, BUT NEVER PROVIDED THE NEW CONTRACT. When we left (05 august) we were told just o let the keys at the agency. This was the last e-mail we received from them. 3 weeks after leaving we hadn't receive the inventory, we still haven't received the deposit so we decided to send them some e-mails requesting this. NO ANSWER. We called them and every time the lady answering said that mr DANIEL ROBERTS was busy and he will call us back. Never called back!! On one instance we called and she passed him over the phone ONLY TO HANG UP. When we called back, they did not answer anymore. We paid them a visit in September at the agency. The lady at the agency said that we did not receive the deposit because the inventory wasn't made yet (this is one month after we left and the inventory wasn't made yet, IN SEPTEMBER. Second lesson, always ask them to do the inventory in the day that you are leaving).
We called again but in vain as mr DANIEL ROBERTS was nowhere to be found. After 2 months of waiting for our deposits, went and opened a dispute with MY DEPOSIT, the government scheme to protect the deposits. It took them 20 days to do nothing 920 days is the time they said it would take them to make a decision). After calling them 4 times, we managed to get an answer saying that we are going go through another procedure to get our money back and this will take 28 more days.
It was after 3 months that we managed to get MR DANIEL ROBERTS on the phone and he had the courage to say that he sent us the inventory just after we left the house. AFTER 3 MONTHS he sent us the e-mail with an inventory signed on the date of 08 augus, although in September when we visited the agency, they had no inventory.
Obviusly the inventory was a big scam, they wrote in there that the radiators needed repainting (what do you do in house in order to have the radiator repainted), that there was mist inside the glass panel of the windows (like I could stop that from happening or I could cleaned it), that they need to paint the ceiling in the kitchen because the extractor fan blew air out and it degraded the paint (that's how we got the house, by the way). For all this they want money deducted from my deposit. We weren't even there when they did the inventory and the inventory was sent to us after e months.
I wish we would have paid a visit on this website before we rented
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Accord Lettings

Agricultural House 1 Newbold Terrace Leamington Spa
CV32 4EA

01926 702773

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