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Oct 16,2013
Oct 16,2013
4
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this helpful
We rented a property through Jackson Stops, Sevenoaks Branch. We were moving back from the US. My husband had a quick view and warned Jackson Stops that the place was not in good order, although he thought the property was a nice one if all damages and repairs were made. Our rent, including the maintenance of the garden and swimming pool is GBP3,650 a month. Jackson Stops demanded that we paid the rent in advance. We had already paid the deposit for two months but they wanted us the pay the rent even before we could move in. I told them that we would like to look at the property first before we moved in, as it was in bad condition. Once we got to England, we straight away went to look at the property. At that time, we thought it was in acceptable condition but the landlord was there still working on things, so we paid the rent. However, once we got the keys and went to do the "Inventory list" and "Check In Condition" we discovered a lot of things wrong with it. The garage was full of landlords things. The step to the garage was not secured properly, there was damage to the fridge/freezer they were providing (large cracks in the freezer compartment), no light to garage or the back garden. Lights were not working in the house, Wire hanging off the wall to garage. Pond with stagnant water, which doesn't operate. Cut cables with the back yard. Smell of oil (oil central heating) from boiler. Jackson Stops however, refuse to acknowledge that the property wasn't ready and will not get involve in the matter. Despite numerous emails and one phone call, they will not get back to us. They are only about making the money and having a good relationship with landlord for future business. They do not care about the tenants. They also told me initially that the contract is for a year with an option of breaking it in 6 months with a two month notice period. However, when it came to signing the contract, it is now 8 months with a two month notice period. I will never deal with the Sevenoaks Branch again!!!
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Latest Reviews
6th Jul 2021
reviewed by 'Caroline C'
12th May 2021
reviewed by 'Maria'
19th Apr 2021
reviewed by 'BW'
5th Jan 2021
reviewed by 'Shirley'
Opening Hours
Address
Jackson-Stops
52 High Street
Sevenoaks
Kent
TN13 1JG
01732 740600, 01732 740666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 7 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- TN13
- TN12
- TN10
- TN11
- TN14
- TN15
- TN16
- ME15
- ME18
- DA4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 06,2021
Jul 06,2021
0
people found
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We used Jackson-Stops to find a rental property last year and again this year. Both times our experience was second to none! So professional throughout and excellent communication. We mainly dealt with Isabelle and she was super. So efficient and did everything she could to ...
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Jul 06, 2021
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Dear Caroline, thank you so much for the lovely review. It means so much to receive such positive feedback as we really do try to ensure that our landlords and tenants get the very best service possible. ...
Jul 02,2021
Jul 02,2021
0
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Had nothing but a straightforward, professional and friendly experience with Isabelle and her team at Jackson-Stops in Sevenoaks.
Although we found a place we are happy to call home, should we ever relocate in the area I'd definitely use their services again!...
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Jul 02,2021
Jul 02,2021
0
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Isabelle and Helen from the Sevenoaks office were extremely helpful and friendly throughout the entire lettings process. The team are easily contactable and have been very accommodating to us as prospective tenants. Highly recommend....
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May 12,2021
May 12,2021
0
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Continued excellent service from the Lettings Team at JSS, namely Sarah, Helen and Becky. They have managed our property for over five years now and we wouldn’t go to anyone else. We are landlords located outside the UK but this has not been an ...
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Apr 19,2021
Apr 19,2021
0
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Dear Isabelle
We just wanted to say a huge thank you.
We cannot thank you enough for all your help and effort that has gone into helping us proceed with the tenancy in Tonbridge.
Your work ethic is faultless. It's been an absolute pleasure dealing ...
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Jan 05,2021
Jan 05,2021
0
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A superb service from start to finish handling my flat rental. Isabelle was amazing with the best customer service I have experienced in years, first tenant Isabelle found, moved in soon after. A great team, Helen, Sarah, who all helped create such a smooth process, ...
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Oct 21,2020
Oct 21,2020
0
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Do not enter into a letting agreement with the Sevenoaks branch. If the property is JS managed then nothing will get done, even if it a hazard to you or your children. Then because of the special relationship between the property manager and the contractor ...
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Apr 29,2018
Apr 29,2018
0
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We used JS to rent 2 properties, the staff were all very efficient and friendly. In particular Helen Kessling was the loveliest property manager we have ever met, always smiling and always helpful even when being bowled over by our bulldog Murray. When we left our ...
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Apr 13,2018
Apr 13,2018
0
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The move to my new property was quick and smooth thanks to the efforts of the staff at Jackon-Stops. I am very pleased with my new property and the service....
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Average
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Apr 13, 2018
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Thank you for your review Charlotte, so pleased you've settled in; we look forward to continued contact with you as we'll be managing your property for the duration of your tenancy. ...
Apr 10,2018
Apr 10,2018
0
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We found ourselves in a difficult predicament having to find an appropriate rental home for our family at short notice. Isabelle was proactive, calm, helpful and very efficient. With her support, we were able to find the right property and make a smooth transition. A ...
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Good
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Apr 12, 2018
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It was a pleasure working with you Julia and I very much appreciate you taking the time to write a review to share your positive experience. ...
Oct 16,2013
Oct 16,2013
4
people found
this helpful
this helpful
We rented a property through Jackson Stops, Sevenoaks Branch. We were moving back from the US. My husband had a quick view and warned Jackson Stops that the place was not in good order, although he thought the property was a nice one if all ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:12 PM 13/04/2018 by Isabelle Greaves
Best Letting Agent in Sevenoaks 
