“Stay away from Ludlow at all costs. I have never ......”

Oct 25,2010
By: 'cyoakie'
Oct 25,2010
0 people found
this helpful
Stay away from Ludlow at all costs. I have never in my many years of renting properties, had such terrible service. Staff are extremely unprofessional. How can so many incompetent people be working for the same company?!? Nobody seems to have a clue what they are doing. Emails are never responded to, even in emergencies. Staff who are supposed to be dealing with the property on your behalf seem to disappear into thin air. Our agent had actually left the company and no-one bothered to tell us. Since moving into this property there has been a catalogue of ongoing problems. I will never ever use this company again and I urge anyone reading this to avoid them at all costs.... unless you want a load of stress and sleepless nights.
Was this helpful? Yes
By: ludlowthompson.com customer services
Oct 28, 2010
Dear cyoakie
We are sorry to learn that you are not happy with the service you have received from Ludlow Thompson. We always endeavour and strive to give a high level of customer service.

With regards to any of our colleagues leaving the company we always ensure that the queries on the relevant portfolio/property are dealt with by another member of the team. Further to this we have various call groups and an administration to team to help support this.

As we are keen to resolve the situation and investigate this further can you please therefore email customerservices@ludlowthompson.com in order that we can look into this further for you.

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