“Extremely difficult to deal with - incompeten......”
1 Star Review
Sep 22,2021
By:
'William Virgoe'
Sep 22,2021
Services: Lettings (as a Landlord)
Rent PCM: £2250
Would you recommend?: No
Postcode: SW1P
Lettings (as a Landlord)
Rent PCM: £2250
Postcode: SW1P
1
people found
this helpful
Extremely difficult to deal with - incompetence bordering on negligence led to tenants moving in a week late, I will now have to compensate them for their rent. The principal agent I dealt with was Egle Navajauskate, but the whole team were a real failure ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Great company to work for...”
5 Star Review
Jun 08,2021
By:
'Robert Huskisson'
Jun 08,2021
Services: Admin
Would you recommend?: Yes
Postcode: SW1E
Admin
Postcode: SW1E
0
people found
this helpful
I worked for City West Homes Residential in 2015 and they were a great company to work for and I want to thank all the people in the business for all their support they offered me throughout my time in employment....
read full review
0
people found
this helpful
Was this helpful?
Yes
“Dealing with CityWest was really difficult. W......”
1 Star Review
Jul 16,2019
By:
'Holly'
Jul 16,2019
Services: Lettings (as a Tenant)
Rent PCM: £2250
Would you recommend?: No
Postcode: SW1P
Lettings (as a Tenant)
Rent PCM: £2250
Postcode: SW1P
1
people found
this helpful
Dealing with CityWest was really difficult. We were warned by the previous tennants that they couldn't be trusted so made sure everything was very clear and set out in writing, but we still ran into problems and stress.
We moved into our flat in the ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Just wanted to thank you to Gramos for all your ......”
5 Star Review
Jan 24,2018
By:
'Good'
Jan 24,2018
Services: Sales (as a Buyer)
Sold price: £550000
Would you recommend?: Yes
Postcode: SW1
Sales (as a Buyer)
Sold price: £550000
Postcode: SW1
0
people found
this helpful
Just wanted to thank you to Gramos for all your help with the flat. You were very helpful and attentive, with regular updates on the progress of the sale. You made what is usually a frustrating and daunting experience of buying a property, a pleasant ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Oana Marculescu did a marvellous job letting my apartment in ......”
5 Star Review
Dec 05,2017
By:
'Sara'
Dec 05,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW1
Lettings (as a Landlord)
Postcode: SW1
0
people found
this helpful
Oana Marculescu did a marvellous job letting my apartment in Westminster. We had problems with the outgoing tenant not allowing prospective tenants to view unless he was in. Oana and her colleague Diego had to give up their spare time at the weekends to show ...
read full review
Comment on agent fees
They earned it this time...
0
people found
this helpful
Was this helpful?
Yes
“I had the pleasure of dealing with Oana Marculescu, who ......”
5 Star Review
Nov 13,2017
By:
'Vlad'
Nov 13,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW8
Lettings (as a Tenant)
Postcode: NW8
0
people found
this helpful
I had the pleasure of dealing with Oana Marculescu, who pulled out every stop to ensure I will be more than satisfied with the property. After I got in contact with her everything went as smoothly and quickly as was possible. Oana has a genuine ...
read full review
Comment on agent fees
10/10
0
people found
this helpful
Was this helpful?
Yes
“Oana was great!! She was very easy to deal with ......”
5 Star Review
Nov 10,2017
By:
'Andy'
Nov 10,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW1V
Lettings (as a Tenant)
Postcode: SW1V
0
people found
this helpful
Oana was great!! She was very easy to deal with and very professional. She only showed me properties I would be interested in, saving me valuable time. I would definitely use City West Residential again....
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“My husband and I we had a nice experience meeting ......”
5 Star Review
Nov 08,2017
By:
'Cristina'
Nov 08,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW1W
Lettings (as a Tenant)
Postcode: SW1W
0
people found
this helpful
My husband and I we had a nice experience meeting Oana. She kept us updated with new opportunities, every time even after her working times. I would recommend to everyone. She is friendly, trustful and organised. We are very happy that we met her....
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“Oana was very friendly and professional and our landlord is ......”
5 Star Review
Nov 07,2017
By:
'Edoardo'
Nov 07,2017
Services: Lettings (as a Tenant)
Rent PCM: £430
Would you recommend?: Yes
Postcode: W1H
Lettings (as a Tenant)
Rent PCM: £430
Postcode: W1H
0
people found
this helpful
Oana was very friendly and professional and our landlord is as nice as she said he would be. When I went to pick up keys she wasn't there but her colleagues were also super friendly and offered us tea and coffee making sure everything is ...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“I had the pleasure of being helped by Oana. She ......”
5 Star Review
Nov 02,2017
By:
'Noel'
Nov 02,2017
Services: Lettings (as a Tenant)
Rent PCM: £340
Would you recommend?: Yes
Postcode: SW1P
Lettings (as a Tenant)
Rent PCM: £340
Postcode: SW1P
0
people found
this helpful
I had the pleasure of being helped by Oana. She kept me updated with suitable properties, and took me for viewings after working hours. All her hard work paid, and I found the perfect flat at a perfect price. I would highly recommend!...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“Friendly and professional, Oana found the perfect apartment for us. ......”
5 Star Review
Nov 02,2017
By:
'Ludmila'
Nov 02,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW1P
Lettings (as a Tenant)
Postcode: SW1P
1
people found
this helpful
Friendly and professional, Oana found the perfect apartment for us. She made sure we were the first ones to see the flat. It was very easy to communicate with her in order to make the offer and we had the answer from the landlord the ...
read full review
Comment on agent fees
Good
1
people found
this helpful
Was this helpful?
Yes
“We just moved in to new property and we absolutely ......”
5 Star Review
Nov 01,2017
By:
'Elena'
Nov 01,2017
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: SW1
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: SW1
0
people found
this helpful
We just moved in to new property and we absolutely loving it. Jurgita was very helpful and all the process was very straight forward. I would definitely recommend this estate agency....
read full review
Comment on agent fees
good
0
people found
this helpful
Was this helpful?
Yes
“The office's number is very easy to reach and the ......”
5 Star Review
Oct 25,2017
By:
'Ari'
Oct 25,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Tenant)
Postcode: NW6
0
people found
this helpful
The office's number is very easy to reach and the staffs are friendly. one of the agents helped me with renting a flat and from what i can tell, everything was so easy and smooth. They seem also have good management team since most of ...
read full review
Comment on agent fees
good
0
people found
this helpful
Was this helpful?
Yes
“After meeting with Oana at our property in central London ......”
5 Star Review
Oct 16,2017
By:
'Wood'
Oct 16,2017
Services: Lettings (as a Landlord)
Rent PCM: £1495
Would you recommend?: Yes
Postcode: SW2
Lettings (as a Landlord)
Rent PCM: £1495
Postcode: SW2
1
people found
this helpful
After meeting with Oana at our property in central London and following our review of CityWest Residential, we decided to engage CityWest to let our property. I found our dealings with Oana to be open, honest and very efficient. It was a pleasure to work ...
read full review
Comment on agent fees
I feel it's a fair market rate.
1
people found
this helpful
Was this helpful?
Yes
“The service I received was excellent and the speed in ......”
5 Star Review
Oct 12,2017
By:
'Kimmel'
Oct 12,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW1
Lettings (as a Tenant)
Postcode: SW1
0
people found
this helpful
The service I received was excellent and the speed in which Zilvinas were able to answer all my queries exceeded my expectations. He was highly professional and I would have no hesitation in recommending him!...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I let my property through Citywest Residential and found them ......”
5 Star Review
Oct 11,2017
By:
'Becky'
Oct 11,2017
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: SW1
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: SW1
0
people found
this helpful
I let my property through Citywest Residential and found them very efficient, they managed to find me a tenant within 1 week and achieved me a very good price. Would use again. Alastair was fantastic!...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“The referencing process was easy and moving our new house ......”
5 Star Review
Oct 11,2017
By:
'Ozzy'
Oct 11,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW1
Lettings (as a Tenant)
Postcode: SW1
1
people found
this helpful
The referencing process was easy and moving our new house was smooth. After two months, a friend of mine came to London from her country and I recommended this agency straightaway. They patiently helped my friend to find the ideal home for her family and ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Zilvinas is an absolute star, this is the 2nd time ......”
5 Star Review
Oct 11,2017
By:
'Dr'
Oct 11,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW1V
Lettings (as a Landlord)
Postcode: SW1V
1
people found
this helpful
Zilvinas is an absolute star, this is the 2nd time he has let my flat. Each time he has proactively kept me up to date, there has not been a time when the flat was empty, and he provides me with quality prospective tenants to ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Having used CityWest Homes Residential Ltd as my managing agent ......”
1 Star Review
Oct 09,2017
By:
'Sperafucile'
Oct 09,2017
Services: Lettings (as a Landlord)
Rent PCM: £1750
Would you recommend?: No
Postcode: NW8
Lettings (as a Landlord)
Rent PCM: £1750
Postcode: NW8
2
people found
this helpful
Having used CityWest Homes Residential Ltd as my managing agent and, despite having asked and paid for an inventory to be done before my tenant moved in, it now seems that the inventory might not have been sent to the tenant but more importantly a ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“* I was waiting 2 weeks on City West to get back ......”
1 Star Review
Sep 02,2017
By:
'James.C'
Sep 02,2017
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W2
Lettings (Prospective customer)
Postcode: W2
1
people found
this helpful
* I was waiting 2 weeks on City West to get back to me with satisfactory replies. Instead, I had to consistently call them up to be told that they would call me back in 5 minutes. This never happened. If you are a landlord or buyer/rentee ...
read full review
Comment on agent fees
They do not deserve to be paid
1
people found
this helpful
Was this helpful?
Yes
“Alastair was very supportive throughout. He always finds time to ......”
5 Star Review
Dec 28,2016
By:
'Peggy'
Dec 28,2016
Services: Sales (as a Buyer)
Sold price: £265000
Would you recommend?: Yes
Postcode: W2
Sales (as a Buyer)
Sold price: £265000
Postcode: W2
1
people found
this helpful
Alastair was very supportive throughout. He always finds time to listen to us and answer our requests.
He made the process much easier to deal with than we had imagined. We were satisfied with the service he provided....
read full review
1
people found
this helpful
Was this helpful?
Yes
“We just rented a property through Citywest Residential. They were ......”
5 Star Review
Dec 12,2016
By:
'Joseph'
Dec 12,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW8
Lettings (as a Tenant)
Postcode: NW8
0
people found
this helpful
We just rented a property through Citywest Residential. They were very proactive with helping me find a property and were very polite and communititive. Would definitely recommend....
read full review
0
people found
this helpful
Was this helpful?
Yes
“I had nice experience with this agency. They let my ......”
5 Star Review
Dec 10,2016
By:
'Carolina'
Dec 10,2016
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: W2
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: W2
0
people found
this helpful
I had nice experience with this agency. They let my apartment within few weeks, fees are very reasonable and I am getting free rent guarantee. I would recommend the agency....
read full review
Comment on agent fees
competitive
0
people found
this helpful
Was this helpful?
Yes
“I have been renting throughout my professional life and would ......”
5 Star Review
Dec 09,2016
By:
'Yong'
Dec 09,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW1V
Lettings (as a Tenant)
Postcode: SW1V
0
people found
this helpful
I have been renting throughout my professional life and would like to congratulate City West Residential on making my home moving experience a thoroughly enjoyable one. The Staff kept me up to date through out the whole referencing process and liaised with different companies i:...
read full review
Comment on agent fees
Decent for zone 1, just under £300.00 for everything
0
people found
this helpful
Was this helpful?
Yes
“Genuinely terrible. By far the worst letting agent I've encountered.......”
1 Star Review
Dec 06,2016
By:
'Karen'
Dec 06,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW1P
Lettings (as a Tenant)
Postcode: SW1P
3
people found
this helpful
Genuinely terrible. By far the worst letting agent I've encountered.
Can't speak for them as a social housing landlord, or estate agent, but their letting agency service is incredibly shoddy. We were delayed in moving into our place, charged extra fees which we then struggled ...
read full review
Comment on agent fees
Bad.
3
people found
this helpful
Was this helpful?
Yes
“I would not buy flat from CWH as they have ......”
1 Star Review
Aug 18,2016
By:
'VERONICA'
Aug 18,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W26
Lettings (as a Tenant)
Postcode: W26
5
people found
this helpful
I would not buy flat from CWH as they have a lot of noise and sound proofing problems, we at 132 westbourne terrace have not had a decent sleep for more than 6 years and, when we complained the tables we turned against us and I who ...
read full review
Comment on agent fees
N/A
5
people found
this helpful
Was this helpful?
Yes
“Did their job OK but gave us the good news ......”
1 Star Review
Apr 07,2016
By:
'Phil'
Apr 07,2016
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: No
Postcode: SW1P
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: SW1P
4
people found
this helpful
Did their job OK but gave us the good news of signing a tenant for 18 months instead of 12 but as they take all the money up front rather than each month, we then saw no rent for a couple of months. Then when the left ...
read full review
What agent could do to change your mind?
High and all up front rather than monthly
Attached Filesnbsp;
Comment on agent fees
High and all up front rather than monthly
4
people found
this helpful
Was this helpful?
Yes
“We offered on a flat advertised with City West, and ......”
1 Star Review
Feb 27,2016
By:
'Jobble'
Feb 27,2016
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: W2
Sales (Prospective customer)
Postcode: W2
3
people found
this helpful
We offered on a flat advertised with City West, and were asked to provide paperwork via email to prove we could afford it. We then received absolutely nothing in response except endless spam emails (probably about 6/7 per day) advertising other properties on their books. I ...
read full review
What agent could do to change your mind?
N/a
Attached Filesnbsp;
Comment on agent fees
N/a
3
people found
this helpful
Was this helpful?
Yes
“I left holding deposit of £500 to secure the property after ......”
1 Star Review
Sep 16,2015
By:
'Mustafa'
Sep 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: WC2E
Lettings (as a Tenant)
Rent PCM: £525
Postcode: WC2E
4
people found
this helpful
I left holding deposit of £500 to secure the property after negotiating all the terms. However after 4 days they came up and saying the landlord changed the mind. I can understand that, but despite they are saying it would take 4-5 days for the money to ...
read full review
4
people found
this helpful
Was this helpful?
Yes
“First of all we were dealing with so many different ......”
1 Star Review
Sep 03,2015
By:
'HONEST'
Sep 03,2015
Services: Lettings (as a Landlord)
Rent PCM: £2166
Would you recommend?: No
Postcode: NW8
Lettings (as a Landlord)
Rent PCM: £2166
Postcode: NW8
1
people found
this helpful
First of all we were dealing with so many different people it was not easy to know what was going on. We were never informed when viewings were taken place at all. We were charged extra for tenancy agreement fee of £!20 and £42 fee restration of ...
read full review
What agent could do to change your mind?
we were not informed of the extra charges of TDS registration and the extra tenancy agreement fee. we were sent an emaail from migle for the amount to be deducted but we charged nearly ‚£400-500 extra.
The whole business of dealing with these agents was appauling and disturbing affair. They are total fraudsters and lie about a lot of things.
Attached Filesnbsp;
Comment on agent fees
These agents have alot of extra hidden fees that they dont tell you about in the end they charge an extra 400-500 on extra fees you didnt even know existed.
1
people found
this helpful
Was this helpful?
Yes