Moortown Lettings, Leeds, LS17
4.8/5, 1063 reviews
97% recommended
85% lettings valuation accuracy
90% lettings fee satisfaction



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“Where to start? I began renting a property through Manning ......”

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Oct 22,2013
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John
By: 'Previous'
Oct 22,2013
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Where to start? I began renting a property through Manning Stainton in January 2013 from their Morley office with John Sheader as my ¢â‚¬ËœProperty Manager'. It is by far the biggest mistake myself and my partner have ever made- So much that we decided to buy a house as opposed to ever renting again and this was our first rental property.
To begin with the property was advertised as ready to move in, this was in Dec 2012 and we moved in in Jan 13. The property itself was completed to an extremely high standard and we were very pleased. However the apartment building itself was not. By far the most annoying experience was on the day we moved in when we discovered that there was no locks on the main entrances to the building and no intercom (as this was being handmade in Italy) as a result of this the landlord has appointed a security guard to secure the building ¢â‚¬â€œ by this I mean he propped up the doors with would and bolted the main entrance, we had to ask him to leave. We reported this to Manning Stainton and it took well over a week to resolve. This was just a taste of what was to come.
The service received from Manning during our 10 month tenancy was terrible. Reporting the simplest of issues was tiresome and they were rarely resolved ¢â‚¬â€œ we had a leaking sink for 10 months. I would estimate we had to ring the property manager at least four times a week; although this was often a waste of time as we never got the response we needed.
Several of the tenants enjoyed smoking cannabis in the underground car park of the building ¢â‚¬â€œ We reported this on several occasion but the issue was never resolved ¢â‚¬â€œ Basically it was out of their hands.
As was the situation were our car was vandalised; we reported the issue and never ever came of it. Whenever an issue was raised with the property manager we generally had to chase him for a response ¢â‚¬â€œ that's if they would even pick up the phone. Most times we would have to copy in his manager to ensure any emails were responded to. On several occasion we would have to phone the rental office and ask to be put through to the main office just so we could get hold of someone.
In the end we had had enough; anything we reported was generally ignored or not taken seriously ¢â‚¬â€œ I understand the difficult position they are in; it is generally the landlord the makes the decision. However once the landlord had decided to end our tenancy I finally got the chance to meet him (nice bloke) however he informed me that most of the issues we had raised (drugs being taken by tenants in the communal areas, kids taking drugs in the car park, vandalism, verbal abuse from other tenants) he was blissfully unaware of ¢â‚¬â€œ I doubt the issues ever made it through.
Now it has been 20 days since the end of my tenancy and 6 days ago the landlord agreed to a full refund of the deposit ¢â‚¬â€œ however I have been informed today they Manning have only just (today) started the transfer of the money ¢â‚¬â€œ 6 days after it was agreed. Even know when we don't have to deal with them; we are still suffering from their inadequacies. Usually I wouldn't write a review but the deposit was the last straw; we feel extremely let down by Manning Stainton lettings.
However I would like to point out that we decided to purchase our house through Manning Stainton and I am pleased to say that we received an excellent service from them. If you're buying a house I would recommend them. If your renting ¢â‚¬â€œ I would recommend buying a house.
Attachments

Was this helpful? Yes
By: Peter Cowen
Oct 25, 2013
Dear James
Thank you for the opportunity to speak with you today so that I could listen to and better understand your concerns regarding your tenancy. I acknowledge the sometimes challenging nature of the tenancy and wish to reassure you again that we did all that we could to manage and facilitate a successful tenancy on behalf of your landlord. Thank you for your kind comments regarding our sales office and on behalf of the whole Manning Stainton team we wish you every success and happiness in your new home.
Peter Cowen
Lettings Director
Manning Stainton

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Opening Hours
Address

Manning Stainton
9 Allerton Avenue
Moortown,Leeds
West Yorkshire
LS17 6RE
0113 236 9888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 85% 90% £350 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
470 6 526 23 7 0 6 0 23 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“Corina has been really helpful in getting thr......”

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Jun 24,2022
Minithumbup
By: 'Caroline Jennifer Ward'
Jun 24,2022
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Corina has been really helpful in getting through a bit of a challenging experience in letting out my property. Very grateful for her ongoing efforts....
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“Seamless Processes...”

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Jun 21,2022
Minithumbup
Corina
By: 'Wande A.'
Jun 21,2022
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Big thank you to Corina and the team at Manning Stainton. You were amazing throughout and made everything seamless! 5 Star service....
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By: Louis Craggs
Jun 22, 2022
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Thank you for the positive review Wande, it is always nice to receive! It is very much appreciated. ...

“Great service - thank you...”

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Jun 08,2022
Minithumbup
Holly
By: 'Steve Giles'
Jun 08,2022
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I have been a very satisfied Landlord customer of Manning Stainton for almost 20 years and have recently experienced another great example of their service provided by Holly Taylor. A gas Boiler leak/replacement at my property became extremely difficult due to its location and a ...
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“Adam has recently took over managing my prope......”

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Jun 03,2022
Minithumbup
Adam
By: 'sarah'
Jun 03,2022
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Adam has recently took over managing my property and has been super helpful. He is so efficient in sorting any issues that I may have and communicating with landlord/ contractors ect. He is always available to contact and provides 5 star service. Thank you, Adam!...
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“Adam has recently took over managing my prope......”

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Jun 03,2022
Minithumbup
Adam
By: 'sarah'
Jun 03,2022
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Adam has recently took over managing my property and has been super helpful. He is so efficient in sorting any issues that I may have and communicating with landlord/ contractors ect. He is always available to contact and provides 5 star service. Thank you, Adam!...
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“Corina inherited us as tenants recently, midw......”

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May 11,2022
Minithumbup
Corina
By: 'Danielle Spargo'
May 11,2022
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Corina inherited us as tenants recently, midway through some works on the property, we were very unhappy, frustrated and not impressed with the service that was being provided. She should be recognised for the absolutely fantastic job she has done, I cannot fault her especially ...
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“Excellent fast action...”

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May 05,2022
Minithumbup
Max
By: 'Landlady D'
May 05,2022
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Excellent fast action from Max at Manning Stainton Moortown to help the tennants in our property with a leaking bath....
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“Corina Thompson...”

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Apr 12,2022
Minithumbup
Corina
By: 'Zonelle Hamilton'
Apr 12,2022
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I’m far in my pregnancy and had been dealing with a very unfortunate situation with neighbours that was completely out of the agency’s and landlord’s control and Corina came by personally and heard me out and gave me the best assistance with ...
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“I'm recently new at being a landlord but I co......”

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Apr 11,2022
Minithumbup
Gurpreet
By: 'Kirsty'
Apr 11,2022
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I'm recently new at being a landlord but I couldnt be more happy with the service I have recieved through Gurpreet at Manning Stainton. My property manager Gurpreet is second to none. Fantastic in communicating with me and keeping me in the loop. The whole ...
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“Corina has been amazing from start to finish.......”

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Apr 09,2022
Minithumbup
Corina
By: 'Adam Lyle-Stirling'
Apr 09,2022
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Corina has been amazing from start to finish. Always happy to help, even when she was at home with Covid. Talking to Corina on the phone was always easy and enjoyable. She’s a lovely character and very professional and always goes above and beyond ...
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“Bobbie is a fantastic member of your team! Sh......”

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Mar 28,2022
Minithumbup
Bobbie
By: 'NU'
Mar 28,2022
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Bobbie is a fantastic member of your team! She's always helpful, very lateral thinking and can solve most problems and extremely patient as well as very diplomatic. Since she has been in charge of my property and it's letting, things have been much easier and ...
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“Thank you for the great help of instructing e......”

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Mar 23,2022
Minithumbup
Harvey
John
By: 'Eric'
Mar 23,2022
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Thank you for the great help of instructing engineers to fix the boiler promptly. Besides, the two engineers worked until later afternoon professionally and patiently....
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“I have lived in my current property for 4.5 y......”

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Mar 03,2022
Minithumbup
Corina
By: 'Michael Horsfall'
Mar 03,2022
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I have lived in my current property for 4.5 years, as a tenant with Manning Stainton the letting agent. Manning Stainton have been a pleasure to deal with throughout, responsive and active to the occasional query &/or concern. In particular, Corina Thompson has been extremely helpful ...
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“Good liaison Negotiator...”

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Jan 12,2022
Minithumbdown
By: 'Marie'
Jan 12,2022
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Had such a good liaison person in Paulina at the Moortown branch Leeds. Nothing was too much for her every time I called …and I called a lot. The whole team were really friendly and always returned my calls when they said they would. Would ...
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“Very professional, caring and quick service. ......”

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Dec 23,2021
Minithumbup
Tom
Jan
By: 'Carlos'
Dec 23,2021
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Very professional, caring and quick service. So far best letting agency I have dealt with, all the credit to Tom who has sorted me out an amazing flat in just couple of days. Highly recommend letting agency...
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“Charlotte...”

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Nov 15,2021
Minithumbup
By: 'AV'
Nov 15,2021
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Charlotte is our property manager and has been excellent to deal with. She has a friendly manner and sorts things out quickly. Thank you Charlotte!...
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“Harvey Rawnsley was exceptionally helpful and......”

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Oct 22,2021
Minithumbup
Harvey
By: 'Michelle NSW Third'
Oct 22,2021
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Harvey Rawnsley was exceptionally helpful and efficient with dealing with my telephone enquiry today. Thank you for all your help Harvey!...
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“Mr Rawnsley resolved our issue with the boile......”

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Oct 22,2021
Minithumbup
Harvey
By: 'Tony'
Oct 22,2021
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Mr Rawnsley resolved our issue with the boiler in a professional yet friendly manner. He was also exceptionally fast! I suspect either your staff training program is superb or Mr Rawnsley is naturally gifted at dealing with irate members of the public whose boilers are ...
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“Eve has been very efficient since she took ov......”

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Oct 21,2021
Minithumbup
By: 'Brian'
Oct 21,2021
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Eve has been very efficient since she took over managing the property. Previously I had issues with the previous property managers not getting back to me or actioning any issues. Eve always responds, is always pleasant to deal with and has made sure that issues ...
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“16 Smeaton Court Letting...”

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Aug 30,2021
Minithumbup
By: 'Matt'
Aug 30,2021
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Thanks for the help from the team to get our new home! Especially the quick response and follow up on fixing the shower screen...
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“Fantastic Support...”

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Aug 27,2021
Minithumbup
Harvey
By: 'James'
Aug 27,2021
1 people found
this helpful
Harvey provided great, friendly service and was a great support in chasing up contractors to ensure that the house was ready for the new tenants. Harvey provided regular updates and kept me fully informed during the whole process....
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“Great customer service!...”

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Aug 25,2021
Minithumbup
By: 'Sophie'
Aug 25,2021
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I had a lovely experience with Tom, he was very helpful and friendly and guided me through the renting process. Definitely will be coming back to Manning Stainton to sell the property!...
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“Good and fair letting agents, most problems s......”

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Aug 20,2021
Minithumbup
By: 'Olivia'
Aug 20,2021
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Good and fair letting agents, most problems sorted promptly. Good communication compared to other letting agents in Leeds. Easy move-in process....
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“Louis Craggs has been fantastic since I moved......”

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Aug 18,2021
Minithumbup
By: 'Rebecca'
Aug 18,2021
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Louis Craggs has been fantastic since I moved into my new property. I had a few issues which needed to be addressed and he handled the with the upmost professionalism and also very quickly! All issues have now either been resolved or those which have ...
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“Poor communication via email or text message.......”

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Aug 17,2021
Minithumbdown
By: 'Nigel Clarke'
Aug 17,2021
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Poor communication via email or text message. They prefer to telephone. Which is a discrimination towards deaf people. Very disappointed...
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“Sound and constructive relationship...”

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Aug 08,2021
Minithumbup
By: 'Stephen Burns'
Aug 08,2021
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Kierren has maintained an efficient working relationship between ourselves and tenants. He responds to reports from tenants quickly and efficiently and seeks our opinion and permissions in a constructive way, keeping us informed as incidents develop....
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“I am a landlord, I have never experienced suc......”

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Aug 05,2021
Minithumbdown
By: 'Rebecca'
Aug 05,2021
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I am a landlord, I have never experienced such poor customer service from a company in my life. Since lockdown the company has totally lost any customer relations. My property was left to go to ruins, they didn't complete inspections due to covid but charged ...
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“My first rental...”

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Jul 22,2021
Minithumbup
By: 'Kaleem Ahmed'
Jul 22,2021
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My first time renting out my home and the lettings team at Manning Stainton were fantastic especially Paulina who was so professional and made the whole process stress free....
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“Paulina Gluszek from the North Leeds letting ......”

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Jul 02,2021
Minithumbup
By: 'Adam Stead'
Jul 02,2021
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Paulina Gluszek from the North Leeds letting office was really helpful and answered any questions we had. We were kept up to date all throughout our application and Paulina even helped us to arrange for us to collect the keys 2 days earlier than first planned. ...
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“We received fantastic service from Paulina an......”

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Jun 26,2021
Minithumbup
Tom
By: 'Denise Drinkall'
Jun 26,2021
0 people found
this helpful
We received fantastic service from Paulina and Tom - extremely professional and time-efficient. We needed to find a suitable rental very quickly and they kept us informed of new properties coming onto the market and quickly re-scheduled diaries to accommodate viewings. Would not hesitate to ...
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Last updated at 12:18 PM 22/03/2022 by allAgents

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Manning Stainton

Branch - Moortown Lettings, Leeds, LS17