Oct 22,2010
By: 'unhappy Ebbsfleet'
Oct 22,2010
1 people found
this helpful
I bought my property near Ebbsfleet from Countryside in 2008 who instructed Solitaire as the management company. I had already heard of some horror stories relating to the company from a friend living in Greenhithe however i thought how bad could they possibly be on a new build home that requires little maintenance in the short term.

How wrong could i have been after being charged £450 for six months and therefore £900 over the year i was bemused to open a bill recieved in September 2010 for over £700 for 6 months service charges in advance, this is a 56% increase from the prior year in the same period! amazing considering the work they actually do is pretty shoddy and in most cases takes a long while to resolve!\r\n\r\nI have now since the start of September been continously asking Solitaire through email and phone conversations for invoices and a financial breakdown of how they can warrant potentially charging a 2 bedroom flat (block of 10) over £1400 for a years service charges. \r\n\r\nThe responses i have received have not answered any of my queries and have not provided me with any new information. As a result i have sent a formal leeter to the property manager to see if i actually get a response this time!
Was this helpful? Yes
By: Robert
Nov 01, 2010
Raise it with http://www.surveyors-ombudsman.org.uk/ as well

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

OM Property Management

Marlborough House Wigmore Place Luton

08453 370272

Opening hours

Find the Best Agent to
Sell or Rent Your Home