Oct 20,2013
Minithumbdown
By:
Oct 20,2013
3 people found
this helpful
Not Great.
I\'ll detail the staff below
The Battersea branch was headed up by Gavin, a slow witted and ill willed man with a perchant for lying and scheming, with the mistaken view that the average Joe in the outside world was as stupid as him. Lies varied from attempting to sell fake properties, threats of illegal professional cleans and more minor things such as false excuses for ignoring emails. Aside from this, he had a tendancy to ignore a substantial proportion of emails to which responding to was of no benefit to himself, which proved a bit of a drag when attempting to get problems with the property sorted and an apparent inability to grasp basic grammar, punctuation and spelling didn\'t help matters.
Aiding him was Melissa, who also lied from time to time but we could never work out was acting on here own accord or was just a (much more articulate) mouthpiece for Gavin. I\'ll give her the benefit of the doubt and say the latter, and she was fairly professional generally despite often being AWOL when sent emails (with no out of office response or anything ofc)
I then met a nice young girl called Claire, who seemed well intentioned and friendly, with the added benefit of inavertandly dishing the dirt of some of Gavin\'s more ambitious schemes on a couple of occasions which was nice. Too bad the trials and tribulations of working with the other two has probably forced her to quit by now.
Aside from the personal flaws above, the organisation generally seemed disorganised and fairly clueless, with emails going unanswered and documents going unsigned (including our tenancy agreement, which I\'m not sure ever reached the landlord). Fortunately this worked in our favour when our deposit request was ignored for so long they weren\'t allowed to take any deductions from it.
Having said all the above, there were some positives: They were very good as replacing faulty items and faults with the property, especially near the beginning of the tenancy and to be honest, you\'ll probably be fine if you have your wits about you. I\'m sure a lot of other agents are no better.
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