0% lettings valuation accuracy
33% lettings fee satisfaction
Oct 19,2010
Oct 19,2010
1
people found
this helpful
this helpful
I was new in this country and it was my ill-fate that I landed up with these terrible people. After we made the final payments we were asked for a weeks time for house redecoration. But when we moved in after 7 days the house was in the same condition. A part of the ceiling in the kitchen was coming down. When we pointed out to them they said it will be fine. We took a furnished apartment for a high rent of 590 pcm. But all the furniture was worn out and none was in usable condition. After about a month on a rainy day the a big chunk of ceiling came down. It was gods grace that my children were not hurt. Now my bathroom ceiling is about to come down. They want me to stay in the house and do all repair work. Isn't it unfair of them - why should I be paying rent. And exposing my children to hazards of repair work. Last but not the least they are very rude and don't feel a bit while humilating you. I always thought English people have great manners. But belvoirs have proved it other ways.
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Oct 25, 2010
You can go to the council that have a department for dealing with private landlords ans making them do repairs. Or go to the shelter website they have a template letter which you can write to the landlord saying that if they do not do the work in fourteen days you will do the work yourself and take the money out of the rent. I have done this with kettering after living with a leak for months and guess what the repairs were cariied out in just over a week. Good luck
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Latest Reviews
28th Dec 2018
reviewed by 'Erwin Crish'
10th Feb 2018
reviewed by 'Rebecca and Declan'
7th Mar 2016
reviewed by 'Naresh'
14th Nov 2013
reviewed by 'stfc'
12th Aug 2013
reviewed by 'Angry tenant'
Opening Hours
Address
Belvoir
46 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793542060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £685 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 2 | 7 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Apr 02,2019
Apr 02,2019
0
people found
this helpful
this helpful
Poppy was brilliant .. kind understanding , enthusiastic
Punctuality on appointments & viewings always on time .. Always smiling & a pleasure to have such a helpful agent...
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Dec 28,2018
Dec 28,2018
1
people found
this helpful
this helpful
I had a flat rented through Belvoir Lettings in Swindon in early 2017. I was in the property for 1 year and 10 months. Upon handing over it back to the letting agency, I was asked to pay to repaint the two walls of one bed room. They ...
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Feb 10,2018
Feb 10,2018
0
people found
this helpful
this helpful
Poppy has been absolutely brilliant conducting our move. Her positive, bubbly attitude on the viewing made it so enjoying and she really made us feel comfortable despite our previous bad experience with another company. Poppy was so helpful and catered our every need. Even the ...
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Comment on agent fees
Good
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Mar 07,2016
Mar 07,2016
2
people found
this helpful
this helpful
Since when I moved to the hosue , I have been complaining about the maintenance issues. I have dropped several emails to the letting agent and called many times, but no action has been taken to resolve my issues. Its been aprrox. one and half month.
...
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What agent could do to change your mind?
They have charged the admin fees but not doing helping in any of the maintenance issue since I moved to the house.Attached Filesnbsp;
Comment on agent fees
They have charged the admin fees but not doing helping in any of the maintenance issue since I moved to the house.
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Nov 14,2013
Nov 14,2013
2
people found
this helpful
this helpful
Tenant for 3 years now never answer the phone and return calls, when they finally do they are rude and talk to you like you are the problem and not there run down broken property's. say away from this branch I have never known an agent ...
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What agent could do to change your mind?
Get work done on time, Not use the rouge tradesman they send to do the work round the property's. also have some phone manners. and they never check there wear and tear of a property.Attached Filesnbsp;
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Nov 15, 2013
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(1)
Belvoir Lettings Swindon is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Lettings Swindon is passionate about customer service and is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Mrs Kerry Smith 120 Commercial Road, Swindon, SN1 5PL and we will endeavour ...
Aug 12,2013
Aug 12,2013
2
people found
this helpful
this helpful
Terrible letting agents, I rent a property from the useless people poor customer service had problems from day1 and 1year 2months later still has no been fixed as well as many others, have to pester them to get anything fixed, never relieve phone calls back ...
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What agent could do to change your mind?
Improve customer service and overall serviceAttached Filesnbsp;
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Dec 21,2012
Dec 21,2012
4
people found
this helpful
this helpful
I am a land lord who used Belvoir in Swindon, over the 18 months they provided a fully managed service on my property they failed in every way. Entry and exit inspections not carried out properly, tennants either leaving their stuff behind or damaging the property ...
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Jun 11,2012
Jun 11,2012
12
people found
this helpful
this helpful
I am a Landlord and as such I hope this review helps people to make an informed decision. Belvoir in Swindon are horrible to deal with. We have been living overseas in Australia for five years and went with belvoir because they told us they ...
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What agent could do to change your mind?
Keep in contact more. Attention to detail . Customers are your business. Respect them!Attached Filesnbsp;
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May 06,2012
May 06,2012
10
people found
this helpful
this helpful
As a landlord they were appauling, service was awful. Promised good tenants, should hope so for £500 quid arrangement fee! I thought in the long term it would pay off, but it did not. They ruined the house. I worked hard to create a very nice ...
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May 02,2011
May 02,2011
1
people found
this helpful
this helpful
Its all been said by others....
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Apr 11,2011
Apr 11,2011
2
people found
this helpful
this helpful
Belvoir in Swindon are a complete joke. Currently, we have had no hot water for over a week and this is the 3rd time it's happened in 6 months. Any time something goes wrong at the flat it takes at least 3 calls for them to do ...
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Mar 04,2011
Mar 04,2011
1
people found
this helpful
this helpful
Due to my landlord defaulting on her mortgage I have had an eviction notice giving me until the 14th March to vacate. I have an appointment with Swindon County Court on the 9th March where I hope that the judge will grant me an extra ...
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Mar 07, 2011
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(2)
Hi redned. It does seems that way! What annoys me, is that they do a fairly extensive tenant search but obviously not a landlord one. I viewed a let through another agent and was told that the one "golden rule" in all lettings is that the letting agent must have a "letter of authority" from the landlords mortgage lender. In this case, I have lost any chance of an extension to the eviction date because of this. I will speak to the judge on Wednesday to see where I stand. I still have not found an ...
Oct 19,2010
Oct 19,2010
1
people found
this helpful
this helpful
I was new in this country and it was my ill-fate that I landed up with these terrible people. After we made the final payments we were asked for a weeks time for house redecoration. But when we moved in after 7 days the house was ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25, 2010
View all comments
(1)
You can go to the council that have a department for dealing with private landlords ans making them do repairs. Or go to the shelter website they have a template letter which you can write to the landlord saying that if they do not do the work in fourteen days you will do the work yourself and take the money out of the rent. I have done this with kettering after living with a leak for months and guess what the repairs were cariied out in just over a week. Good luck ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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