94% sales valuation accuracy
95% sales fee satisfaction
...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards
“Spencer called me on 15.10.13 and arranged viewing for 16.10.13 @ 9:30amI waited 2" ......”
Oct 16,2013
Oct 16,2013
4
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Spencer called me on 15.10.13 and arranged viewing for 16.10.13 @ 9:30am
I waited 2" minutes and then called the estate agents . I was told the client and the member of staff were in their way but stuck in traffic A13 . I advised that I used the same route minutes ago there were no traffic . I waited another 10 minutes and called back. I was assured that the agent and the client were again on the way . But this person will check and call back . 5 minutes later no call was recieved . I called again and when I mentioned the service has deteriorated this person put the phone down on me
I waited 2" minutes and then called the estate agents . I was told the client and the member of staff were in their way but stuck in traffic A13 . I advised that I used the same route minutes ago there were no traffic . I waited another 10 minutes and called back. I was assured that the agent and the client were again on the way . But this person will check and call back . 5 minutes later no call was recieved . I called again and when I mentioned the service has deteriorated this person put the phone down on me
What agent could do to change your mind?
Terrible servicesAttached Filesnbsp;
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Latest Reviews
28th Jun 2021
reviewed by 'Sanjita Khan'
28th Jun 2021
reviewed by 'James bishop'
12th May 2021
reviewed by 'DW'
21st Nov 2019
reviewed by 'David'
Opening Hours
Address
Portico
207 Cranbrook Road
Redbridge,Ilford
Greater London
IG1 4TD
020 8518 5411
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 95% | £132,500 | £555,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 79 | 1 | 91 | 10 | 24 | 0 | 29 | 0 | 7 | 2 |
Areas covered
- Ilford
Seven KingsGoodmayes - Chadwell Heath
BarkingDagenham - Gants Hill
Barkingside
Hainult
Newbury
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 28,2021
Jun 28,2021
0
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Very proactive group at portico, they found me and helped sell my property when my old agent was being very slow with everything,
Old school is the best way...
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Jun 28,2021
Jun 28,2021
0
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Very professional and friendly service, easy to communicate with. Great bunch of lads especially in the sales department cheers to Sam and Densel...
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May 12,2021
May 12,2021
0
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Nice to know my landlords happy with this agency while his tenant is not. Where to begin... *deep breath*
RightMove and Portico listed the rent as different amounts, only varying by £5, fine. Once I was offered the property over the phone the price increased again ...
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Jun 26,2020
Jun 26,2020
5
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AVOID THEM IF YOU CAN !!!!!!
Agents promising allot of thinks before you sign a contract, when you put your signature it is hard to deal with them. When we moved out from rented property following all big list of rules we still waiting for our ...
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Jun 26,2020
Jun 26,2020
2
people found
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AVOID THEM IF YOU CAN !!!!!! Agents promising allot of thinks before you sign a contract, when you put your signature it is hard to deal with them. When we moved out from rented property following all big list of rules we still waiting for our ...
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Nov 21,2019
Nov 21,2019
2
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I lived in a Portico Managed property for a year and it was the worst time of my life. The issues started before we even moved in, where it took them 10 days to email over a form that we asked for every day during that ...
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Feb 26,2019
Feb 26,2019
0
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I don't usually leave reviews but after the professional service me and my boyfriend received from the team here In Ilford, I feel I needed to. Thank you very much to Christos for helping us find our first flat to rent in Romford he has ...
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Comment on agent fees
Good
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Feb 12,2019
Feb 12,2019
1
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this helpful
Just dont waste your time and money in this agency. Not worth it! Neither they respond to your email , nor they pick up your call and answer.
Our electric hob in kitchen isnot working from past 25 days. Even after our repeated attempts no one from ...
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Jan 29,2019
Jan 29,2019
1
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They don't care about ANYTHING, they don't keep the CONRACT. If you have a problem, they don't pick up the phone, if you're lucky you can speak with someone but he will transfer your call with another department and like that, you just waste your ...
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Feb 01, 2019
View all comments
(1)
I got confused before, but if you are renting in E12 you should speak to the forest gate team on 70 Woodgrange Road. I don't think Ilford office would deal with this.
I hope this helps you...
Mrs Patel ...
Dec 14,2018
Dec 14,2018
0
people found
this helpful
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Very very happy with the service Portico Ilford provided. Ms Nina K and Mr Christos A didn't only find me a suitable tenant for my property they also kept me updated along the way with viewing feedback and once the tenant was found Mr Christos ...
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Comment on agent fees
Good
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Aug 30,2018
Aug 30,2018
2
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Portico under branch manager ms nina kaur took holding deposit of £500 on 31 of july 2018 for two bed flat. Clearly mention that a family moving with two children under 6 kids before end of summer holidays. They lied the landlord about us and lied us about the ...
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Comment on agent fees
very bad.
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Feb 18,2018
Feb 18,2018
0
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I would gladly work with Ken again in the future to purchase a property.
Ken is very personable and clearly enjoys meeting clients and prospective buyers. I found him to be an honest and reliable person to work with to reach a deal with the ...
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Comment on agent fees
n/a
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Feb 15,2018
Feb 15,2018
0
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Thank You Aaqib Gondal for all your help! So professional and helpful with excellent customer service, would definitely recommend! Many thanks!...
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Comment on agent fees
Good!
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May 13,2016
May 13,2016
0
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Jo is very professional and very helpful.She is always happy and smiling !Her knowledge is also excellent and answered all my concerns and questions...
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Comment on agent fees
The fees are fair after all I buy up to a standard and not down to a price!
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Apr 12,2016
Apr 12,2016
7
people found
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Recommend if you would like to be robbed. We were waiting for your deposit 3 months, they took 100 pounds of us just for cleaning dust from radiators (the check-up was a week after I handed the keys back so I am assuming he dust appear in ...
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Apr 05,2016
Apr 05,2016
2
people found
this helpful
this helpful
Gemma has been absolutely incredible to deal with over a few tricky issues with my rental property. Being an overseas landlord it's extremely important to feel that your property is in good hands and I definitely feel that way about Gemma. She is very helpful, ...
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Mar 29,2016
Mar 29,2016
0
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Spencer Properties the agents working here are marvellous people. Their customer service support was very good. I will always recommend them.
Many thanks....
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Comment on agent fees
Good
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Mar 25,2016
Mar 25,2016
0
people found
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Gemma and Jo were very helpful and made the moving in process nice and easy for me. Would use the same agents again....
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Comment on agent fees
Reasonable fees, as expected.
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Mar 01,2016
Mar 01,2016
0
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The service received was excellent, from start to finish everything explained clearly, and proceeds very quick and efficient, would definitely use again and recommend to others...
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Comment on agent fees
Fees fair, worth the good service received.
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Feb 19,2016
Feb 19,2016
1
people found
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this helpful
Joanne is a good worker and I received excellent response from her when I had any issues regarding my property....
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Comment on agent fees
fair
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Dec 18,2015
Dec 18,2015
0
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She helped me with all my enquiries ... Very happy with her services. She respond to all my questions.
Good staff. Big Thank you...
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Dec 11,2015
Dec 11,2015
1
people found
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Joanne was extremely helpful throughout the purchase of my property, providing information about the house in the first instance and then at each stage of the buying process. She always went out of her way to make sure my questions were answered and frequently chased ...
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Dec 03,2015
Dec 03,2015
1
people found
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this helpful
Joanne Edney was the perfect agent. Stayed in touch and pushed the sale forward without causing any upset or problems. Lived up to client expectations!...
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Nov 26,2015
Nov 26,2015
0
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Matt has been extremely supportive though out the whole exercise involved in setting up, and letting our property. His knowledge, expertise and professional manner made it a pleasure dealing with him and he is a great credit to Spencers and I would have no hesitation ...
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Nov 20,2015
Nov 20,2015
0
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I let my property recently through Spencers where Gemma White dealt with the letting. Gemma was very helpful and professional through out the process and kept me informed at all times. Jo Shemilt was also very helpful in finalising details of the lease. I would ...
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Nov 16,2015
Nov 16,2015
0
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Provided excellent service throughout the tenancy process. The whole tenancy process was smooth without any hassles....
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Nov 16,2015
Nov 16,2015
0
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This is my first time letting a property so I opted for the fully-manage service. Matt at Spencers took the time to walk me through the process explaining items clearly and ensuring that questions were answered to my satisfaction. The property was rented very quickly ...
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Nov 03,2015
Nov 03,2015
2
people found
this helpful
this helpful
overall very good experience. Had been with Spencer for over 2 years and they are best.
will strongly recommend others....
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Nov 03,2015
Nov 03,2015
2
people found
this helpful
this helpful
Joanne has been brilliant with the sale of my property after they have rented it out for me for the last 15 years without any problems. The sale was doomed from the start (or so it felt!) but Joanne has never given up and has always ...
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Nov 02,2015
Nov 02,2015
1
people found
this helpful
this helpful
Matt helped me and advised me in the letting process of my property, as this was my first property I am letting out . He was at hand to answer any questions I had.
Very good service....
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Ahmed
Ken
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at [email protected] or telephone 020 8709 7730
Last updated at 12:17 PM 16/08/2019 by allAgents
I am sorry you found it necessary to leave such a poor review.
This is an extremely unusual problem. I have now had an opportunity to look into this situation and understand we were not supplied a key to this property. Therefore we had to co-ordinate the prospective tenants arriving in the office on time and making certain we allowed enough travelling time (at this time of day) to ensure we kept the specific timed appointment.
I am aware you waited 2" minutes and then called the office but at no point was the phone â€put down on youâ€. We put the phone on hold to check on the other line to see how Gemma was progressing with the tenants and I am sorry if this was misunderstood.
We successfully conduct many hundreds of viewings each month, I can assure you it is extremely rare we encounter such problems and I apologise we couldn’t keep you informed of our delay in this instance.
Kind Regards
Keith Q Cross
Operations Director
Spencers Property Services