Oct 16,2013
By: 'apple'
Oct 16,2013
4 people found
this helpful
terrible service.
never again.

I\'ve been using lettings agents for 15 years & I\'ve never dealt with such a poor agent.
The branch itself was OK. The problem lies with Beals maintenance department & the contractors they use - & their attitude.

If a maintenance issue occurs then Beals send round a contractor.
But their contractors are ridiculously expensive (eg £131 plus VAT /hr to fit a tap ) & often quote a bigger job than is necessary (the new tap wouldn\'t have fixed the leak which was the problem)
There were several occasions like this...

Another time I was charged £75 to fix a tiny leek, 5 minute job. (a small drip). The contractor just hand tightened the drain collar. £75! He didn\'t even fix it because it actually needed a new o-ring which I had to go & fix myself in the end but I still got charged the £75.
I could go on with several other occasions.

Also staff in the maintenance department don\'t know what is going on regarding any ongoing maintenance issues - only what they read on their computer screen - which is isn\'t updated with correct info, so the wrong work gets done instead of what actually needs doing.

To make things even worse they seem to think that nothing is wrong (or they won\'t admit it) with their or their contractors service.

Because of this I have removed 1 property from their books & will also remove the current one asap once the current tenancy agreement is completed.

Use at your peril. If i had all the works done as they suggested they would have bankrupted me - no exaggeration.
What agent could do to change your mind?
Listened to constructive criticism instead of pretending nothing is wrong & ignoring issues brought up. There was no effort whatsoever to improve, rectify or deal with any issues.
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Beals Independent Sales and Letting Agents

125 London Road North End, Portsmouth

023 9265 2722

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