John Barclay Estate & Management
Maida Vale, London, W9
3.9/5, 35 reviews
80% recommended
50% sales valuation accuracy
71% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction

“Initially decent service and due care, but quickly proved less ......”

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Oct 19,2010
Minithumbdown
By: 'mario'
Oct 19,2010
3 people found
this helpful
Initially decent service and due care, but quickly proved less than capable and helpful. Renovations intended to finish before we moved in took a further two months to complete, whilst we were in the property. A broken window is still not repaired, more than a month after breaking. Emails go unanswered, promises are broken. Do not use this company!
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Opening Hours
Address

John Barclay Estate & Management
389c Harrow Road
Maida Vale,London
Greater London
W9 3NA
02089693322

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 71% £468,000 £755,000
Lettings 100% 90% £1,200 £2,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 12 6 5 0 3 0 0 1
Areas covered
  • W9
  • W10
  • W11
  • NW2
  • NW6
  • NW10
  • W2
  • NW8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

“Ive had such a horrible experience from this ......”

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Nov 25,2020
Minithumbdown
By: 'ahmed saleh'
Nov 25,2020
0 people found
this helpful
Ive had such a horrible experience from this company. We were supposed to aquire a property for rental under specific conditions and we clearly agreed and signed off on those conditions. After we've signed and gotten the keys we realised the property had not met ...
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By: Kiren (Property Management)
Nov 26, 2020
Thank you for your feedback. However, the content of your complaint is incorrect. Our professional service offers an in-house complaints procedure and is investigated promptly. In your circumstance, our Company could not proceed without our client (the landlord) instruction on his choice of litigation to take. Our team at John Barclay negotiated for your benefit within the stringent time scale. Our team is available to discuss this complaint and appease your dissatisfaction. Please contact us.

“Real helpful, great communication, goes above and beyond with apartment search...”

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Nov 25,2020
Minithumbup
By: 'HOLLY TENSER'
Nov 25,2020
0 people found
this helpful
I currently rent my apartment through Sovail at John Barclay. He was incredibly helpful when I was securing the lease. He kept me update and in the loop on the decision, and was really considerate in his approach. He is always helpful with any service ...
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“Just write:Sovail Hamidy was very helpful......”

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Nov 25,2020
Minithumbup
By: 'Emad Btha'
Nov 25,2020
0 people found
this helpful
Just write: Sovail Hamidy was very helpful from the start in finding us a flat that matches our requirement. He handled all queries and met our expectations. He was an exceptional & fantastic agent. Would definitely recommend him better then any other agents I have dealt ...
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“It was amazing to work with the Mr Sovail Ham......”

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Nov 25,2020
Minithumbup
By: 'Rasha almandalawi'
Nov 25,2020
0 people found
this helpful
It was amazing to work with the Mr Sovail Hamidy‬‏ I really thankful for him . he give excellent service. was always contact me to update...
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“Great customer service .The staff were extre......”

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Nov 23,2020
Minithumbup
By: 'Abeer alswe'
Nov 23,2020
0 people found
this helpful
Great customer service . The staff were extremely friendly especially Sovail. Sovail was a great person in giving help. He was patient. Thank you...
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“Very Helpful...”

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Oct 01,2019
Minithumbup
By: 'Vito Valo'
Oct 01,2019
0 people found
this helpful
It’s been so easy to rent the property with team.I found Ivan a very helpful and clear person. He helped me with all the documents and practices to do....
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“I was supposed to move in to my new property ......”

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Sep 30,2019
Minithumbup
By: 'Meli Berney'
Sep 30,2019
0 people found
this helpful
I was supposed to move in to my new property today and we ended up in a very difficult situation. I have to admit that I wasn't sure if I would be able to have the property at the end of the day. However, thanks ...
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“My agent Ivan was fantastic both professional......”

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Jul 20,2019
Minithumbup
By: 'Sara'
Jul 20,2019
1 people found
this helpful
My agent Ivan was fantastic both professional and responsible. He answered all my questions straight away and I had a direct line to him. He raised all my issues straight away. The builder Marco and his colleague were very professional and thorough and respectful and ...
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“Was happy to work with Ivan...”

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May 28,2019
Minithumbup
By: 'Diana J'
May 28,2019
0 people found
this helpful
Pleasure to work with Ivan. Every email was replayed, call returned, problem resolved. Never had any issues with an agency in general. I Do recommend it....
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Comment on agent fees
Reasonable
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“Very professional...”

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May 03,2019
Minithumbup
By: 'HM'
May 03,2019
0 people found
this helpful
Just moved into an apartment that's rented and managed by John Barclays last week. We've been so impressed with how helpful and professional this agency is. Ivan did an amazing job; we viewed the flat, put down an offer, signed and moved in in less ...
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Comment on agent fees
Reasonable fees
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“Ivan is a thorough professional. Always helpful. Very efficient and trustworthy....”

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May 01,2019
Minithumbup
By: 'Collina'
May 01,2019
0 people found
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HAD THE BEST EXPERIENCE EVER WITH JOHN BARCLAY HARROW ROAD . THEY ARE VERY PROFESSIONAL AND HELPFUL. I AM THANKFUL THAT THEY HELPED ME AS I WAS RENTING FIRST TIME IN THE UK AND IT WAS COMPLETELY STRESS FREE. I HIGHLY RECOMMEND THEM...
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Comment on agent fees
Their charges were reasonable. Never overcharged.
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“Customer review...”

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Nov 14,2018
Minithumbup
By: 'Joss Covell'
Nov 14,2018
0 people found
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Pleasant and helpful staff are always available to talk to and very cooperative if there is a problem. They provide a very good service....
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“Terrible company...”

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Mar 21,2018
Minithumbdown
By: 'unsatisfied customer'
Mar 21,2018
1 people found
this helpful
I can't believe how this agency won an award for best agency in W9. We are the tenants of a property they manage and we had an issue with our boiler and they took 4 months to fix it. They are a joke. When we moved ...
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N/A
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By: Carolina
Mar 29, 2018
View all comments (2)
After more than 4 months, It was clear to us that this issue was not treated as an emergency, I believe 4 months to solve something (not emergency related as categorized by you) is a complete joke. The boiler was not working and we experienced several WINTER NIGHTS with a broken boiler. Not sure how the mechanics work here but IF A BOILER IS NOT WORKING then it means you don't have HOT WATER and HEATING, which we, in fact, told you about. I think you guys are full of excuses and we pray no on ...

“Treat tenants on housing benefit like dogs. Damp and mould ......”

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Dec 04,2017
Minithumbdown
By: 'Angry Tenant'
Dec 04,2017
1 people found
this helpful
Treat tenants on housing benefit like dogs. Damp and mould painted over instead of treated. Big massive holes in building façade so its freezing, have to keep heating on all day and night and allowing rodents into the building all the while my 6year ...
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“Jack, worked professional through out the whole transaction. I just ......”

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Nov 15,2017
Minithumbup
By: 'Remi'
Nov 15,2017
0 people found
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Jack, worked professional through out the whole transaction. I just wish we can be updated more often, instead of us calling and sending email....
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Comment on agent fees
The agent fee was a bit high.
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“Jack was fantastic all the way through our home purchase, ......”

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Oct 31,2017
Minithumbup
By: 'Eric'
Oct 31,2017
0 people found
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Jack was fantastic all the way through our home purchase, very flexible and responsive in terms of helping us get access to the house, and great at managing the communication between us and the sellers. Would highly recommend Jack and John Barclays to anyone looking ...
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Comment on agent fees
Good.
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“I was very satisfied with the service provided by Jack ......”

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Sep 29,2017
Minithumbup
By: 'Portnall'
Sep 29,2017
0 people found
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I was very satisfied with the service provided by Jack in actually letting my Flat - I have used him for about the past 10 years as my Letting Agent of choice. I was also pleased with the prompt and efficient service provided by Akash in ...
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Comment on agent fees
They seem a little high but they succeed in letting the flat pretty quickly and keep you up to date with developments
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“having dealt with Jack for many years I found him ......”

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Sep 22,2017
Minithumbup
By: 'R Weisz'
Sep 22,2017
0 people found
this helpful
having dealt with Jack for many years I found him to very professional and genuine in dealing with me both on the lettings and sale of properties I would have no hesitation recommending him for this and he has been significantly the best local agent ...
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Comment on agent fees
very fair
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“Very good service. They handled my sale and identified a ......”

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Sep 09,2017
Minithumbup
By: 'GPH'
Sep 09,2017
0 people found
this helpful
Very good service. They handled my sale and identified a buyer within around two months of instruction. My flat suffered from a catastrophic water leak a few weeks prior to exchange and Jack was able to keep the buyer on board whilst the extensive repairs ...
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Comment on agent fees
Good - an online agent would never have had the necessary touchy feely qualities to smooth the very major problem that we had.
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“Jack was always contactable - even when on paternity! Always ......”

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Sep 08,2017
Minithumbup
By: 'Sean Deacy'
Sep 08,2017
0 people found
this helpful
Jack was always contactable - even when on paternity! Always willing to get information above and beyond. Highly recommend to anyone....
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“Good work, very good approach to finding a tenant for ......”

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Jul 29,2017
Minithumbup
By: 'JD'
Jul 29,2017
0 people found
this helpful
Good work, very good approach to finding a tenant for the property. I will recommend him again to other if necessary....
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Comment on agent fees
Good
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“John Barclay Lettings were personally recommended to me by a ......”

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Jul 27,2017
Minithumbup
By: 'Ed Preston'
Jul 27,2017
0 people found
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John Barclay Lettings were personally recommended to me by a neighbour. They've fully vindicated that recommendation; its one I would in turn pass on. Jack, Ivan and Akash are all personable and highly professional individuals. They set realistic expectations and then do what they've said. ...
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“Really appreciated the speedy and efficient service provided by Jack ......”

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Jun 12,2017
Minithumbup
By: 'Henry H'
Jun 12,2017
0 people found
this helpful
Really appreciated the speedy and efficient service provided by Jack from John Barclay. We will use them again when selling our house....
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“I solicited the assistance of John Barclay to rent my ......”

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Jun 06,2017
Minithumbup
By: 'Future'
Jun 06,2017
0 people found
this helpful
I solicited the assistance of John Barclay to rent my property in 2012 - this is when I met Jack, my chief contact throughout. My experience was one which reflected a high regard for professionalism, authenticity and integrity, both towards me as a landlady and my ...
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Comment on agent fees
Good, very reasonable for an excellent service.
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“I just can't recommend Jack more, a very personal experience ......”

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Jun 06,2017
Minithumbup
By: 'sina'
Jun 06,2017
0 people found
this helpful
I just can't recommend Jack more, a very personal experience from the 1st call to viewing and completion and further...
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Comment on agent fees
reasonable
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“We would not hesitate to recommend John Barclay and Jack's ......”

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Jun 05,2017
Minithumbup
By: 'Eleena'
Jun 05,2017
0 people found
this helpful
We would not hesitate to recommend John Barclay and Jack's team to anyone looking for managing agent or estate agent services. For nearly 7 years Jack and team have provided a highly professional, fair and expert service which included managing our rental property, managing renovations and ...
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Comment on agent fees
Fair
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“Urgently needed a rental property at end of 2011 and found ......”

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Apr 20,2017
Minithumbup
By: 'Zafo'
Apr 20,2017
0 people found
this helpful
Urgently needed a rental property at end of 2011 and found the perfect flat with the help of Jack who showed me exactly what I needed with minimum fuss and in a timely manner. Good comms with the other members of the team throughout my tenancy ...
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“Kind and punctual for appointments. Reasonably efficient shorting out the ......”

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Mar 01,2017
Minithumbup
By: 'John Doe'
Mar 01,2017
0 people found
this helpful
Kind and punctual for appointments. Reasonably efficient shorting out the initial snags. Certain flexibility in negotiation. The snagging after the lease was signed seems to be taking too much time. It has been several months and there are still things to short out such as ...
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Comment on agent fees
Agent fees were charged at market rate.
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“They are all very rude, they dont even acknowledge me ......”

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Feb 24,2017
Minithumbdown
By: 'Michael'
Feb 24,2017
0 people found
this helpful
They are all very rude, they dont even acknowledge me or greet me when I come in the office. I still have cockroaches, nothing has been done about that since December. This place is a shambles!!!!...
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“Avoid that agent at any cost!!! they are liars!! here ......”

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Feb 26,2015
Minithumbdown
By: 'disappointed buyer'
Feb 26,2015
1 people found
this helpful
Avoid that agent at any cost!!! they are liars!! here is the story with proof. i found that property on zoopla. i put an offer of ‚£241.000 for 81 thackeray house / 74 years lease / nw10 5nf at the end of dec 2014, they accept the offer, then i paid ...
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What agent could do to change your mind?
just stay away from that cowboy agent John Barclay as you will be very disappointed for sure! avoid at any cost!!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please send all complaints to aslam@johnbarclay.co.uk or maintenance@johnbarclay.com
Last updated at 11:51 AM 01/10/2018 by Aslam Noor

Awards won by John Barclay Estate & Management, London W9 3NA


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