As a landlord, I would strongly advise tenants to avoid Steyn Lettings. It is a very grubby operation in which as much as possible is made by charging tenants for cleaning and maintenance that does not take place. My flat was allowed to fall into a state of total disrepair on their watch. They charged me for jobs that were botched. My flat also ended up with multiple phone points and mail for dozens of unfamiliar names during the same tenancies, which was against the terms of the lease drawn up by Steyn and certainly at odds with the company's stated claim of frequent inspections. They go out of their way to pretend they are not sure what you are talking about, to the extent that you will think you are dealing with someone who has had a brain injury. There is also no limit to what they will do to cover their tracks when they do something wrong, rather than just fess up. Most of the time they are not on top of matters, and the rest of the time they are just not straight people to deal with.