On Friday 15th October 2010 at 12.50p.m I rang rhe Runcorn office to arrange a viewing. They suggested they could fit me in for a brief viewing at 15.30p.m.. I arrived at 15.20p.m and waited. I phoned the office at 15.38p.m. and again at 15.45p.m.. I waited a further 10 minutes then left. I called at the office but it was closed. Having driven across from Tattenhall, Chester, you will understand my disappointment and annoyance at the fact that no-one turned up, nor bothered to contact me as to why! What happened?