Sep 08,2013
By: 'Charles Bent'
Sep 08,2013
1 people found
this helpful
Movinn inn!!!! they are only after your money, during winter time the boiler in my studio flat broke down, I was freezing,it was on a week end I called the Manager as I gave me his number, then he complained saying that I should not call him on a week end. I apologized \'cause I needed the boiler fixed. on the following Monday , nobody came from the company I was then forced to contact the landlord who fixed the problem through his personal plumber.
Another thing is that the administrator ("xxx") is disrespectful I used to pay my rent before due date, once I wanted to wait for the payment date before I pay the rent guess what She sent me an email reminding me that I forgot to pay the rent, then I reminded her that my rent was not due yet. The company lacks customer service !!!!! I will not use their services anymore when my tenancy agreement ends.
Was this helpful? Yes
By: Moving Inn team
Sep 12, 2014
Dear ‘Charles Bent,

We understand your frustration as having a broken boiler in winter might be a nightmare. Please understand Moving Inn had exhausted all avenues to fix the issue asap, however, due to weekend and short notice arranging for repairs was extremely difficult. The landlord was fully aware of the issue since you reported it to us. Therefore, when you contacted the landlord directly, he was able to act quickly.

Regarding our representatives, we have to disagree as we always treat our customers with respect and dignity. We have no interest in being rude or unhelpful.

We always contact our clients regarding missing rent payments to find out what caused the delay as sometimes clients are not even aware payment has not gone trough. In your case it was a courtesy email rather than a non payment of rent .

We wish you all the best.

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Moving Inn

467 Norwood Road West Norwood, London
Greater London
SE27 9DJ

0208 761 0830

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