“We have rented the property through h.j for just ......”

Oct 03,2013
By: 'mrs thomas'
Oct 03,2013
1 people found
this helpful
We have rented the property through h.j for just over a year and they have been completely useless from the beginning. (we have now gone elsewhere because of them). We are now struggling to get our bond back as there is no communication between the staff. We have lost track of the times we have emailed or phoned and they say they havent received them or the messages are not passed on. We even have the sent copies in our sent box but they still say they have not received them! All staff seem to have an "i cant be bothered attitude" and having had to deal with the awkward landlord aswell, they have just let us get on with it will no support whatsoever. The inventry was done all wrong, we had to adjust it all to the truth, and if the job was done properly in the first place by them we wouldnt have experienced the trouble and stress that we have with the landlord. We would definately NOT recommend them to anyone as they have been more trouble than its worth. A useless bunch of people is an understatement!
What agent could do to change your mind?
to have done their job properly from the very beginning, learn to communicate between staff more and not to lie.
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Was this helpful? Yes
By: Rebecca Howland
Feb 12, 2014
We do not check this site on a regular basis. Usual correspondence is via email or letter, which is always acknowledged within 24 working hours, and responded to within 48 working hours. As detailed previously, We would be very happy to discuss the matter further to try and resolve any outstanding concerns.
By: wayandkaz
Dec 31, 2013
I rest my case, its only took them over 2 months to respond!!!!! Wouldnt touch them with a barge pole.
By: Howland Jones
Dec 31, 2013
We are very disappointed to hear the above comment. Howland Jones has always taken pride in providing accuracy and good response times throughout its 12 years trading, with many tenants returning to us as repeat tenants or landlords. Where management of a propoerty is shared between the agent and the landlord, the tenant can see disjointed communication. The agent can often receive blame/criticism if the exit process seems slow, but in fact the agent only acts on behalf of the interested parties and cannot make decisions on behalf of the landlord. Mrs Thomas's situation was indeed a difficult one to resolve as both the tenant and the landlord had confilcting opinions. However, there is slightly more to the situation that the above comment refers to which did indeed make matters slightly more challenging to resolve. Howland Jones have a clear complain proceedure which ends with The Property Ombudsman which was offered, but not pursued. We would be very happy to discuss the matter further to try and resolve any outstanding concerns.

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The Howland Jones Organisation Limited

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