Is it possible to give them negative stars?? They moved us into a house in winter 2009 which had a broken boiler. Obviously, they pretended that this was news to them but we had a word with our neighbours who confirmed that the previous tenant with a toddler moved out before the end of their contract because of issues they had with the boiler. So instead of fixing the issue, PLS simply re-advertised the house. Numerous phonecalls and complaints later (also involving Citizens Advice Bureau), PLS moved us to another property which seemed fine. 2 weeks later, we started getting visits and letters from administrators saying the house had gone into administration. We spoke with PLS about this and we were told to ignore them - even after showing legal paperwork that was handed to us.
Fortunately for us, (and involving citizens advice), we still have our house because we did the wise thing and listened to the receivers.
Avoid them!! A word is certainly enough for the wise!