“As a tenant in a property that is let and ......”
1 Star Review
Sep 29,2013
By:
'Annonymouse'
Sep 29,2013
Branch: Basingstoke, 26 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG29
Branch: Basingstoke, 26 London Street
Lettings (as a Tenant)
Postcode: RG29
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As a tenant in a property that is let and managed by Martin & Co Basingstoke, I can fully empathise with the negative experiences of others while dealing with this company. Emails go unanswered and telephone calls ignored/calls not returned. I have found the staff, that I have had dealings with, to be a vexing combination of supercilious, smug, patronising and gobsmackingly incompetent. If you contact them about a problem at the property, the patronisation ascends to new levels: "My smoke detector is broken, it's mains powered and the backup battery is fine." M&Co response: "Can you try changing the battery?" Or "My boiler is faulty, the fault light came on last night and it's not heating the hot water properly. I noticed the pressure gauge is reading lower than normal pressure." M&Co response: "It could be that the system pressure is low." REALLY!?
What agent could do to change your mind?
Get a grip of their operation!?
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