“We had been trying to contact them, as student tenants, ......”
1 Star Review
Sep 25,2013
By:
'UpsetTenant'
Sep 25,2013
Branch: East Horsley, PO Box 112
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU2
Branch: East Horsley, PO Box 112
Lettings (as a Tenant)
Postcode: GU2
5
people found
this helpful
We had been trying to contact them, as student tenants, for a very long time regarding broken items, plumbing being poor and we were told that it would be "Taken care of" however, it never was. We understand that it is hard to manage properties, but the property had not been cleaned, checked if everything was working and up to a standard before we had moved in. We as tenants, were very disappointed in the outcome of the agency in managing and taking care of the facilities as it lacked professional courtesy for the amount of money we were paying. We suggest, to other prospective students, that they fully check everything before moving in and if it is not up to a standard that can be promised to go elsewhere.
What agent could do to change your mind?
Had more staff on hand as there only appeared to be one person managing very many properties and therefore timing was insufficiently handled for what needed to be done.
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