leamington-spa, Leamington Spa, CV32
2.2/5, 26 reviews
31% recommended
100% lettings valuation accuracy
47% lettings fee satisfaction



Property Features


“The single most horrific experience in my life. NEVER EVER ......”

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Sep 25,2013
Minithumbdown
By: 'Lauren'
Sep 25,2013
4 people found
this helpful
The single most horrific experience in my life. NEVER EVER rent with Accord.
To start with they were absolutely brilliant, unfortunately once we had paid the holding fee for our property, the excellence stopped.
To start we were given a moving in date, and then at 9.30 that morning we were called to say that the moving date had to be pushed back 2 weeks. They told us the flat was to be professionally cleaned, however this clearly wasn't done, and some of the cutlery even had mouldy food on it.

After I cleaned the house myself from top to bottom i discovered the bottom of the mattress provided was absolutely thick with black cat hair. Then we noticed the two sky lights in our property were wedged open, and we couldn't get in to the property through the rear door, so maintenance came round to fix this, but so did the landlords daughter, who then decided she would go into our bedroom, go through our wardrobe and drawers, and then sent us a letter saying we had been smoking in the property because I had left my ashtray outside the backdoor.

Then they sent us a letter saying they were coming round for a 'property visit' Clearly because the landlords daughter had rifled through my stuff earlier that month I wanted to be in my home for the visit, they told us they were coming round at 10am, this is a time unsuitable to me or my partner as we work 9-5, we told them we were happy to accommodate the visit but it had to be after 5pm. They refused and came round. So i had to take time off work for this. They told me this visit was so we could discuss maintenance, as still half the things in my flat were broken. The Landlords daughter, Tim Dockerty from the agency and some man (who I still have no idea who he is) came into my property, looked around and walked out without even introducing themselves!
Then a month later, they said they wanted to come visit the property again, so this would have been the 3rd visit in 2 months.

They wanted to come round at 11am this time, which once again wasn't an acceptable time as we work, so we said can you please rearrange it. They refused.

I was feeling ill on the day they were supposed to be coming round in bed. When I heard a knock at the door, I decided that I would get up get some pyjamas on and go and answer the door, before I had chance to do this, they had used keys to try and enter the property. Thank god I had put the latches on.

Then I had Tim Dockerty and this random man trying to gain access to my house by the front door whilst the woman landlord stood at the backdoor whilst it was open on the latch.
I went to the door to ask her why she was here, and if she knew her legal rights to the property to which she replied ¢â‚¬Ëœits my house I can walk in whenever I want, you silly little girl'
This obviously terrified me and actually made me have a panic attack to which I rang my mother who luckily works 2 minutes away, she immediately came round as they were still outside the property, to which the random man told my mother I was a liar!

They then came round AGAIN 2 days later, finally at 6pm like we had told them multiple times, with the maintenance people.

Now we are about 5 months into our tenancy, and have just had the maintenance guys in YET AGAIN. And still NOTHING important has been fixed.
We weren't able to have any hot water, therefore couldn't do any washing up in the 3 weeks we had the heat wave as in our house you can't have hot water without turning the heating on..

Not to mention they tried to arrange another visit for the start of September at 10am, and also reduced our tenancy agreement from 12 months to 6 months.
What agent could do to change your mind?
good customer service isnt hard to give.
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Opening Hours
Address

Accord Lettings
Agricultural House1 Newbold Terrace
Leamington Spa
Warwickshire
CV32 4EA
01926 702773

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 47% £700 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 5 18 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Kam has been superb throughout the years we h......”

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Jun 28,2023
Minithumbup
Kam
By: 'Brian'
Jun 28,2023
0 people found
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Kam has been superb throughout the years we have used Accord property services. She always explains things and as Landlords, guides us through every aspect of the letting procedures. She has always made letting our property easy and trouble free....
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“Kam Bains has gone above and beyond helping m......”

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Mar 02,2023
Minithumbup
Kam
By: 'Bhupinder'
Mar 02,2023
0 people found
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Kam Bains has gone above and beyond helping me sort out an on-going council tax query on behalf of my self and the my tenant's. If ever I have any concerns relating to my property, rest assured, Kam will be at hand to help resolve ...
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“Kam at Leamington Spa is very efficient and p......”

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May 11,2022
Minithumbup
Kam
By: 'Susan'
May 11,2022
0 people found
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Kam at Leamington Spa is very efficient and professional. She always makes me welcome when I visit the office and I am very pleased with the service...
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“Kam, is the most responsive person, very prof......”

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Mar 29,2021
Minithumbup
Kam
By: 'Kirsty'
Mar 29,2021
0 people found
this helpful
Kam, is the most responsive person, very professional and gets things done from just a phone call. If ever I have a problem or any queries its Kam I call. She’s extremely professional, friendly and knowledgeable. She listens and is very helpful. An asset ...
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“Accord are an excellent letting agency. We mo......”

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Jun 12,2020
Minithumbup
By: 'Tina'
Jun 12,2020
0 people found
this helpful
Accord are an excellent letting agency. We moved recently from one accord letting property to another,all documents via email, a very smooth and not complicated move. All staff are very nice and polite....
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“Do Not Rent With Accord....”

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Oct 14,2019
Minithumbdown
By: 'S'
Oct 14,2019
5 people found
this helpful
Do Not Rent With Accord. My boyfriend and I rented a flat with Accord during our final year of university. The agency were aware that we were students with limited experience of renting and I believe that we were exploited. Firstly, no one turned up ...
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“Avoid at All Costs...”

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Jun 03,2019
Minithumbdown
By: 'Stephen'
Jun 03,2019
2 people found
this helpful
Ridiculous Fees and prices for everything to rent a property and they don't care about any issues you have with the property - they are only interested in protecting their landlords and getting money....
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“Avoid if possible...”

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Apr 18,2019
Minithumbdown
By: 'Conor'
Apr 18,2019
1 people found
this helpful
I rented a property through Accord for 2.5 years and if I had at any point been able to find a similar property or could have afforded the exit fee I would have left. If you contact the office for any request you would be met ...
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Comment on agent fees
The most expensive agents fees I have paid in the last 10 years of renting properties.
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“RIP OFF...”

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Jun 20,2018
Minithumbdown
By: 'sharon'
Jun 20,2018
0 people found
this helpful
DONOT GO ANYWHERE NEAR THEM!!! WANTS TO CHARGE £800 FEES for 2 students to rent a two bedroomed flat. £100 admin fee £150 credit reference £300 tenancy agreement £250 inventory fee !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
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Comment on agent fees
Dreadful sharks
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“Lettings, Accord Leamington...”

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Apr 23,2018
Minithumbup
Michael
By: 'Rose'
Apr 23,2018
0 people found
this helpful
Myself and my daughter were looking for rental property in the area. Having contacted Accord with our requirements Michael Walden contacted us immediately with suitable properties to view. We were also shown around a potential property. Mr. Walden is a true professional and was extremely ...
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Comment on agent fees
The fees are pretty much standard in comparison with other Letting Agencies
Was this helpful? Yes

“Great Team and people to connect with.I recently wanted ......”

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Jan 29,2018
Minithumbup
By: 'SJ'
Jan 29,2018
0 people found
this helpful
Great Team and people to connect with. I recently wanted to move into a property which was not in a very good condition,but they helped me out and supported me,completed the entire deep cleaning and rectified the issues within few days which was ...
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Comment on agent fees
Inventory Fees is bit on a higher side rest is all in accordance with the market rates.
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“Accord agency in Leamington is simply horrible. They treat people ......”

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Jan 22,2018
Minithumbdown
Laura
By: 'Avoid'
Jan 22,2018
3 people found
this helpful
Accord agency in Leamington is simply horrible. They treat people like animals and have no respect at all. They seem to be very interested in your money instead. Arrogance and snobbery seem to be the way the agency is led. A part from very few ...
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Comment on agent fees
theft
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“BEWARE. ZERO STAR OUTFIT. I really could go on about ......”

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Dec 03,2017
Minithumbdown
Nathan
By: 'Paul'
Dec 03,2017
10 people found
this helpful
BEWARE. ZERO STAR OUTFIT. I really could go on about this, but I'll keep it short and let the pictures speak for themselves. My wife and I moved from the States in Dec 2016 and leased a property (sight unseen) through Accord prior to our arrival ...
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Comment on agent fees
Awful.
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“Horrible agency. Avoid like the plague!! Outrageous fees (they charged ......”

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Aug 25,2017
Minithumbdown
By: 'Ronnie'
Aug 25,2017
6 people found
this helpful
Horrible agency. Avoid like the plague!! Outrageous fees (they charged extortionately high fees for just about everything. Huge fee for guarantor referencing, huge fee to renew the property, huge fee to change payment dates, huge fee to get a written reference for new property. Unethical, ...
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Comment on agent fees
Outrageous.
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“Absolutely awful experience in my time living in an accord ......”

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Jul 06,2017
Minithumbdown
By: 'Langerhans'
Jul 06,2017
1 people found
this helpful
Absolutely awful experience in my time living in an accord property, they will apply massive tenancy fees for anything they can get away with (including a reference fee for the same person twice in five months), any issues reported will be ignored for months on ...
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“Beware of this agency ! Don't expect anything help or support ......”

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Jan 29,2017
Minithumbdown
By: 'James'
Jan 29,2017
6 people found
this helpful
Beware of this agency ! Don't expect anything help or support from them, they are just money driven. The property was very good and well maintained thanks to the landlord and everything worked, but the way agency conducts any matter with us is always suspicious. As ...
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“Myself and 2 friends found a property online within the week ......”

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Jan 12,2017
Minithumbup
Olivia
By: 'Craig'
Jan 12,2017
0 people found
this helpful
Myself and 2 friends found a property online within the week we were able to view the property. Olivia has been extremely helpful with all of my questions and flexible in regards to issues. Had no problem whatsoever with Accord Lettings...
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Comment on agent fees
Fees are quite high but you do get a high level of service
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“Landlords and Tenants - BEWARE! I gave up renting an ......”

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Oct 10,2016
Minithumbdown
By: 'Claire'
Oct 10,2016
2 people found
this helpful
Landlords and Tenants - BEWARE! I gave up renting an apartment because I felt cheated when presented with their fees, which are abysmal (750£ for a 1BR apartment). I was informed that the fees will be 'a few hundreds' but 750£ is definitely more than that. 175£ were ...
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Comment on agent fees
Horrible.
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“Incompetent staff, and generally have no concept of customer service. ......”

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Nov 17,2014
Minithumbdown
By: 'Laloue'
Nov 17,2014
0 people found
this helpful
Incompetent staff, and generally have no concept of customer service. The alarm bells should have rung when we signed our contracts, but luckily our lovely landlady bypassed them when it came to their ludicrous charges for ,essentially, reprinting the contract every year. Waiting for our ...
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What agent could do to change your mind?
Not been dishonest, incompetent and lied...covers most of it I think!
Attached Filesnbsp;
Comment on agent fees
Extortionate, we aren't even convinced we're getting the full deposit back as their invoicing is so complicated. Underhand and incompetent.
Was this helpful? Yes

“We are the end of the 4th week without heating ......”

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Feb 07,2014
Minithumbdown
By: 'A'
Feb 07,2014
5 people found
this helpful
We are the end of the 4th week without heating in the winter month (January),the speed and level of communication on the issue resolution has been very poor, e.g. it took a week before they organised the first visit to fix the problem. ...
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What agent could do to change your mind?
Proactively update, find way to fix the issue, apologise for lack of service!
Attached Filesnbsp;
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“We dealt with Accord for a year whilst living in ......”

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Oct 25,2013
Minithumbdown
By: 'Sam'
Oct 25,2013
6 people found
this helpful
We dealt with Accord for a year whilst living in Leamington. They are utterly incompetent when dealing with maintenance issues, will simply not reply back to queries and attempted to withhold our deposit for no given reason. Upon months of pressing, they then attempted to ...
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“READ CAREFULLY as this is for everyone to be aware ......”

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Oct 25,2013
Minithumbdown
Daniel
By: 'tiso'
Oct 25,2013
7 people found
this helpful
READ CAREFULLY as this is for everyone to be aware when they are dealing with this agency because what happened to me, might happen to you as well. SCAM, that's how I could describe this ACCORD LETTING agency. These are the issue we had with ...
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“The single most horrific experience in my life. NEVER EVER ......”

Share on :
Sep 25,2013
Minithumbdown
By: 'Lauren'
Sep 25,2013
4 people found
this helpful
The single most horrific experience in my life. NEVER EVER rent with Accord. To start with they were absolutely brilliant, unfortunately once we had paid the holding fee for our property, the excellence stopped. To start we were given a moving in date, and then ...
read full review
What agent could do to change your mind?
good customer service isnt hard to give.
Attached Filesnbsp;
Was this helpful? Yes

“Rented a managed property. Absolutely terrible service from start to ......”

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Sep 18,2013
Minithumbdown
By: 'Mark'
Sep 18,2013
1 people found
this helpful
Rented a managed property. Absolutely terrible service from start to finish. they promised to clean and redecorate property before moving in and they did not. they tried to charge £90 to change a light bulb. The inventory was badly handled and after moving out they tried ...
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“I have rented a flat with Accord in Leamington for 10 ......”

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Sep 02,2013
Minithumbdown
By: 'Beks'
Sep 02,2013
2 people found
this helpful
I have rented a flat with Accord in Leamington for 10 months, and although initially they seemed very competent we have had multiple issues with maintenance requests. The maintenance is handled from a different office and I have found that they are consistently awful at getting ...
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What agent could do to change your mind?
Resolving issues quicker or at least responding more regularly to emails or calls in order to keep me updated about what was going on. Advise me when contractors are coming to the property.
Attached Filesnbsp;
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“Terrible unprofessional bunch of idiots. DONT USE THESE MORONS !! ... I ......”

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Aug 01,2013
Minithumbdown
By: 'Dissatisfied'
Aug 01,2013
0 people found
this helpful
Terrible unprofessional bunch of idiots. DONT USE THESE MORONS !! ... I am renting a flat in Leamington, as I'm leaving the area the landlord decided to let it through an agency. They texted me yesterday to arrange a viewing, had to arrange for my wife to ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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