I do not advise anybody to get involved with this agency as I have had a hugely unpleasant experience with them. To be honest I think once they have the tenants' money you and the tenant are the last thing they think of.
I've got consumer watchdog who are going to investigate them. They do not communicate with you once they have the money from the tenant. Although the tenants have been in for over a week, no money and no contract has been sent to me. Do not do business with them.