Landlords beware. This lot couldn't lie straight in bed. When you phone to complain they take a note of your phone number and never take a call from you again. The messages left on the answering machine are then totally ignored. If you use someone else's phone to enable you to speak to someone they are either very rude and speak to you as if you're a half-wit or they lie through their teeth. They never do the 3 monthly checks. Then when you discover that the tenants have been sub-letting they plead ignorance and tell you that it wasn't like that when they did the last check. Where the tenants hid all the extra beds and furniture when they did the check is a mystery! Save yourself a load of grief and steer clear of this company.