Basingstoke, RG21
4.2/5, 83 reviews
86% recommended
100% lettings valuation accuracy
67% lettings fee satisfaction

“Rude, aggressive & pushy children who are unable to have a ......”

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Sep 29,2010
Minithumbdown
By: 'Heartman'
Sep 29,2010
4 people found
this helpful
Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way.

Continually called my mobile when advised not to, I work in medicine so I was with a pt, they knew this (especially one of them, who I believe to still be in nappies), he called my mobile several times in 20 mins and persisted even though I told him I couldn't speak, he also did the same at my wifes work.

He accused me of being a prolific withdrawer even though I had withdrawn from 2 properties due to spinal surgery old and new due to a previous rugby accident.

If you're going to develop a team, make sure it's not full of silly schoolkids, you want results collate a team who have personal and career experience.

My advice to you all will be to never use Romans of Basingstoke. Try Oliver Thorne instead, now there's experience.

I will continue to barrage this company due to the way they spoke with myself and harrassed my wife. It will continue through youtube, forums, papers if I can and any other place where people will listen. I will ask existing customers who have for sale signs up why thery're using this company and do my best to piss them off as much as they did my family.

Go with them at your peril. They're amateurs. You've been warned.
Was this helpful? Yes
By: abcdx
Apr 13, 2011
Exactly my experience a year later!! I get frustrated speaking to them that I am going to go through with ADR. I find that an easier option than beating round the bush with the property manager. Obviously not very educated bunch. I also paid close to £200 less in agency renting my luxury flat in canary wharf in London compared to what I paid in Reading with Romans for a 950pcm house. So just go somewhere else to start with- Atlantis even I've tried them before. They're not amazing but I didn't have a bad experience.

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Opening Hours
Address

Romans
2-3 Winton Square
Basingstoke
Hampshire
RG21 8EN
01256 317080

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 67% £700 £1,460
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 1 18 7 12 0 5 0 2 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS
Latest Properties

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“Philippa at Romans Basingstoke ⭐️⭐️⭐️⭐️⭐️...”

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Sep 18,2020
Minithumbup
By: 'Richard Pond'
Sep 18,2020
0 people found
this helpful
Philippa at Romans Lettings Basingstoke is the most helpful pragmatic friendly and proactive agent I have ever dealt with. She is so dynamic at sorting any issues and really makes you feel at ease when inevitable problems arise. I cannot say or speak highly enough ...
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“Romans lettings- avoid like the plague. Staff......”

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Sep 12,2019
Minithumbdown
By: 'Claudine Lyons'
Sep 12,2019
4 people found
this helpful
Romans lettings- avoid like the plague. Staff don’t always return calls, we have been falsely accused. They don’t care about the tenants - they forget that the tenants keep them in jobs. Our check-in inventory clearly states the garden had weeds. We have ...
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“Excellent agent for sale and purchase...”

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May 13,2019
Minithumbup
By: 'Natalie'
May 13,2019
0 people found
this helpful
We looked at a few agents for selling our house but Romans came out the best for value and outstanding customer service. The Basingstoke office is well resourced and managed. Matt Hobbs drove the sale forward with a campaign of viewings in the first few ...
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Comment on agent fees
Agent fee's within the lower end of industry standard.
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“Romans is a large organisation and every time I contacted ......”

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Mar 03,2017
Minithumbup
By: 'Peter King'
Mar 03,2017
3 people found
this helpful
Romans is a large organisation and every time I contacted them someone different picked up the enquiry and this lack of continuity was very disconcerting until Fran answered the phone. Having explained the issue she volunteered to be my single point of contact and thereafter ...
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Comment on agent fees
Romans have some of the most extensive range of fees I have seen and this was one of my reasons for moving elsewhere.
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“This is the worst estate agent I have ever had ......”

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Nov 21,2016
Minithumbdown
By: 'Abi'
Nov 21,2016
11 people found
this helpful
This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their ...
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Comment on agent fees
Bad... Really expensive
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“You won't get your full deposit back. Avoid these letting ......”

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Nov 28,2015
Minithumbdown
By: 'Ana G'
Nov 28,2015
10 people found
this helpful
You won't get your full deposit back. Avoid these letting agents. You will be force to pay an 'independent' inventory clerk who will make the case for you to pay as much as possible. I never had issues with any letting agency before and I ...
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“I have never experienced such a terrible service from the ......”

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May 26,2015
Minithumbdown
By: 'TenantsRG21'
May 26,2015
12 people found
this helpful
I have never experienced such a terrible service from the estate agent. Romans is know as the best website agency, however undoubtedly the staff requires training how to deal with the customers. We have paid enormous amount of money . If you calculate all fees, check ...
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What agent could do to change your mind?
Very very expansive comparing to the service received.
Attached Filesnbsp;
Comment on agent fees
Very very expansive comparing to the service received.
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“We rented a property through Romans which was managed by ......”

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Mar 23,2014
Minithumbdown
By: 'NHL'
Mar 23,2014
14 people found
this helpful
We rented a property through Romans which was managed by the landlord, after a few months in the property, which was a new build, we had a problem with the property which we needed to speak to the landlord about, we couldn't get hold of ...
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What agent could do to change your mind?
Be more approachable to tenants who require landlord contact details if the landlord cant be contacted on the details supplied to the tenant by the agent. Also ludicrous fees.
Attached Filesnbsp;
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“We had Romans over for a valuation of our property ......”

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Feb 12,2014
Minithumbdown
By: 'Disappointed'
Feb 12,2014
10 people found
this helpful
We had Romans over for a valuation of our property but decided to use another agent. We then saw a house we wanted to view that was on the market with Romans and phoned for a viewing. They said they would check available times with ...
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By: Disappointed
Feb 14, 2014
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Dear Mr dEspagnac, I'm not Mr Payne and you did value our house and I was registered as a buyer with you. I will telephone you to discuss but I wanted to make these points clear on this site. Kind regards ...

“Excellent all round service, good communication and all staff were ......”

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Apr 26,2013
Minithumbup
By: 'James'
Apr 26,2013
0 people found
this helpful
Excellent all round service, good communication and all staff were friendly and polite. I was kept up to speed at every step of the way and was recommended excellent mortgage advisors as well. Highly recommended for a pleasurable home purchasing experience...
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“Unfortunately I have to agree with the negative reviews that ......”

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Apr 18,2013
Minithumbdown
By: 'ZB'
Apr 18,2013
14 people found
this helpful
Unfortunately I have to agree with the negative reviews that Romans Lettings received on this page. We were a first time landlord more forced to lease of our home due to the dire situation on the house market than being a landlord of choice. On ...
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By: Jason Burton
Apr 23, 2013
View all comments (1)
I note your posting and I am sorry to see that you are experiencing issues with our service. We work with many customers on a daily basis and by far the majority experience good customer service. However, as with any organisations, sometimes things do go wrong. That is why we have a complaints procedure to deal with problems when they occur. As such, I would like to invite you to contact me directly to discuss your concerns. Please contact me, Jason Burton, on 01256 318053 or jburton@romans ...

“I bought the propert 7 yeaars ago and now renting it ......”

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Apr 09,2013
Minithumbup
By: 'Tara Arthurs'
Apr 09,2013
0 people found
this helpful
I bought the propert 7 yeaars ago and now renting it out through romans and all staff were helpfull on both teams I mostly deal with Elaine Hawkins regarding any issues from either side and they get dealt with straight away by elaine,Elaine is very ...
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“The agent has been very considerate in sorting out problems ......”

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Jan 17,2013
Minithumbup
By: 'Maureen Drury'
Jan 17,2013
0 people found
this helpful
The agent has been very considerate in sorting out problems with the property and pro-active with the landlord and has kept us informed along the way....
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“Although the flat that was rented had been built by ......”

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Jan 16,2013
Minithumbup
By: 'Nick Channon'
Jan 16,2013
0 people found
this helpful
Although the flat that was rented had been built by Taylor Wimpey about five years ago the gas boiler flue system was considered potentially unsafe by the inspector when the Gas Safety Certificate was required this year. The situation was made worse when the first ...
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“It was a pleasure to let a property with Romans ......”

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Jan 13,2013
Minithumbup
By: 'Mario.'
Jan 13,2013
0 people found
this helpful
It was a pleasure to let a property with Romans agency. Information provided by members of staff was honest and very professional. Especially Elaine and David , who was helpful during whole period of tenancy. Strongly recommended!!!...
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“As I am a landlord that lives abroad I rely ......”

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Jan 11,2013
Minithumbup
By: 'Kate Norton'
Jan 11,2013
0 people found
this helpful
As I am a landlord that lives abroad I rely on the team to contact me promptly if any problem arises with the property. I always find them responsive and helpful. This contact is essential to keep my mind at rest that all is well ...
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“Service was fairly good during our tenancy, at the earlier ......”

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Jan 10,2013
Minithumbup
By: 'Sajuna Sithiqraja'
Jan 10,2013
0 people found
this helpful
Service was fairly good during our tenancy, at the earlier Property Manager Petra Snoblova was extremely good and Elaine Hawkins is very supportive and managed things well during our tenancy....
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“I have lived at my Property 160 Gershwin Road with Romans ......”

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Jan 09,2013
Minithumbup
By: 'Emily Madge'
Jan 09,2013
0 people found
this helpful
I have lived at my Property 160 Gershwin Road with Romans for over 2 years & most of the works/Response & Service was acceptable & satisfactory, on occasion there were times with no response & me having to chase for answers but it definately got better over time. Ive used ...
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“Donna has consistenly dealt with my tennants queries to the ......”

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Jan 08,2013
Minithumbup
By: 'Stephen'
Jan 08,2013
0 people found
this helpful
Donna has consistenly dealt with my tennants queries to the highest standard. She is professional and polite when I speak to her and offers the highest possible service. I am happy to leave my property in her capable hands....
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“Nick,Just a brief note to say a very big ......”

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Jan 08,2013
Minithumbup
By: 'Mr & Mrs Hall'
Jan 08,2013
0 people found
this helpful
Nick, Just a brief note to say a very big thank you to you and the rest of your splendid team in selling our house at the end of 2012. Whilst you were not offering the cheapest service on the market, the enthusiasm and professionalism of ...
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“Romans have been managing my property for over two years ......”

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Jan 05,2013
Minithumbup
By: 'Ikram Andrabi'
Jan 05,2013
0 people found
this helpful
Romans have been managing my property for over two years now and my primary point of contact is Elaine Hawkins. I have found Elaine very pleasant to talk to and the level of service provided by her is excellent. Any time an issue has come ...
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“All the staff members of Romans Basingstoke are always ready ......”

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Jan 05,2013
Minithumbup
By: 'Leanne Taylor'
Jan 05,2013
0 people found
this helpful
All the staff members of Romans Basingstoke are always ready to help and nothing seems to be a problem to solve for you. We live abroad and really rely on Romans to sort out all our problems & issues with our house & tenants! They have never ...
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“I had a bad leak over Christmas but Donna got ......”

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Jan 04,2013
Minithumbup
By: 'Laura'
Jan 04,2013
0 people found
this helpful
I had a bad leak over Christmas but Donna got back to me quickly and got it sorted quickly aswel....
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“Any problems I had in the property were dealt with ......”

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Dec 21,2012
Minithumbup
By: 'Loet Quant'
Dec 21,2012
0 people found
this helpful
Any problems I had in the property were dealt with by Elaine in a speedy way. She liaised with the landlord, who did not always responded swiftly, and made me feel a valued tenant....
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“Romans were excellent during the sale of my property. They ......”

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Dec 14,2012
Minithumbup
By: 'Sharon Taylor'
Dec 14,2012
1 people found
this helpful
Romans were excellent during the sale of my property. They have a proactive approach to sales giving regular feedback and updates on viewings. The after sales team were also great, l recieved weekly calls on the progress of my sale. I would recommend using Romans ...
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“I reported on Friday 7th December and issue that I ......”

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Dec 14,2012
Minithumbup
By: 'A Barnett'
Dec 14,2012
0 people found
this helpful
I reported on Friday 7th December and issue that I was experiencing with a white supplied with the property. The washing machine was not working as it should. Elaine responded quickly and liaised with our landlord to resolve the problem on our behalf. Both Elaine ...
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“I am an absentee landlord living in Cape Town and ......”

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Dec 12,2012
Minithumbup
By: 'Dr Gareth Hayton'
Dec 12,2012
0 people found
this helpful
I am an absentee landlord living in Cape Town and I rely entirely on the Basingstoke team to manage every aspect of my properties. There have been a number of errors from various outside parties, particularly a company called Peverel, but the Basingstoke staff resolve ...
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“Very professional team always willing to help and advise good ......”

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Dec 03,2012
Minithumbup
By: 'Mar'
Dec 03,2012
1 people found
this helpful
Very professional team always willing to help and advise good service very polite would definitely use again and recommend to friends....
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“We found that the whole of the Romans team to ......”

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Nov 30,2012
Minithumbup
By: 'KASHBY'
Nov 30,2012
0 people found
this helpful
We found that the whole of the Romans team to be efficient and helpful. They did jobs well above what was being asked of them....
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“We recently sold a house for the first time, I ......”

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Nov 30,2012
Minithumbup
By: 'Miss Pitman'
Nov 30,2012
1 people found
this helpful
We recently sold a house for the first time, I was expecting it to be a stressful experience as you so often hear about but have been pleasantly surprised by how stress free and smooth the experience was. We were guided through our sale by ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Romans, Basingstoke RG21 8EN


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