Aylesbury, HP20
1.3/5, 13 reviews
15% recommended
50% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
25% lettings fee satisfaction



Property Features


“CONnells - the clue is in the name! There is ......”

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Sep 17,2013
Minithumbdown
By: 'Disgruntled'
Sep 17,2013
4 people found
this helpful
CONnells - the clue is in the name! There is a complete disparity between the service they claim to provide with the stark reality of what actually happens! I was promised my house would be managed locally in branch using contractors I trusted, that my wishes regarding my tenants would be taken on board and passed on, and that any issues would be dealt with promptly and efficiently by a named lettings manager as point of contact. In 10 months my house was passed through 3 branches, 4 lettings managers, no information was passed on either in house or to my tenants, essential repairs were not carried out within a reasonable time, charges which were not part of the contract were slipped in and communications were either ignored and calls not returned by staff who were complacent at best and downright rude at worst! The truth about Connells is that they're only interested in your cash. The moment you sign a contract is the point at which their interest ends! Use them at your peril....
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Opening Hours
Address

Connells
2 Temple Street
Aylesbury
Buckinghamshire
HP20 2RH
01296 395111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 0% £0 £0
Lettings 33% 25% £725 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 4 0 3 1 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
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“Appalling agents at Connells in Aylesbury...”

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Oct 23,2023
Minithumbdown
Adam
By: 'Lina'
Oct 23,2023
0 people found
this helpful
You do not deserve even 1 star Connells in Aylesbury! Stay away from this estate agency. Especially STAY AWAY from Adam Manning who is a senior lettings manager. He is BIG LIAR and he puts in people mouth things they never said. My husband did not ...
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By: Adam Manning
Oct 23, 2023
View all comments (1)
Hi Lina, Thank you for your review, I'm sorry to read of your dis-satisfaction. As discussed previously, there were a couple of opportunities to disclose of the poor credit on your records before references started so we haven't done anything wrong and follow all procedures. ...

“Avoid Using Connells...”

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Oct 17,2023
Minithumbdown
Graham
By: 'Katherine Price'
Oct 17,2023
0 people found
this helpful
I rented through Connells for a number of years and sold my property through them with the tenant in situ. I was told it would make the whole process smoother. Unfortunately, this was not the case. The last months rental money was held on a ...
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“Helpful and responsive...”

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Oct 14,2023
Minithumbup
By: 'Happy Landlord'
Oct 14,2023
0 people found
this helpful
I bought an investment property which the sales team kept updated with through the process. As soon as we had exchanged, our property was advertised to let and a tenant was found within 48 hours by the Lettings team. Very responsive and quick to answer queries....
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“Piss poor....”

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Nov 18,2022
Minithumbdown
Graham
By: 'Hong'
Nov 18,2022
0 people found
this helpful
Piss poor. Was keeping to buy a flat on Sloane House which was supposed to be completed in August. Put in a deposit and had an agreement for the mortgage. Was chased continuously by Graham for the mortgage as if the property was going to ...
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“This agent is the worst, please avoid! They t......”

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Mar 21,2022
Minithumbdown
By: 'Josephine'
Mar 21,2022
0 people found
this helpful
This agent is the worst, please avoid! They took weeks to send us our tenancy agreement, they blamed it on the Landlord then later blamed it on us the tenants. They said certain requests we made would be addressed before moving in, which were not. ...
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“We live next door to a rental property manage......”

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May 10,2021
Minithumbdown
By: 'Roger'
May 10,2021
0 people found
this helpful
We live next door to a rental property managed byConnells at the Aylesbury branch Two years ago we had issues, they were unprofessional, unresponsive, and eventually we paid to rectify the problem Two weeks ago contact Connell again to report an ongoing problem , the tenant ...
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“Unethical Company...”

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Aug 25,2020
Minithumbdown
By: 'Venkata'
Aug 25,2020
1 people found
this helpful
I had a very bad experience as a first-time buyer. They've agreed for my offer and I got valuation, mortgage approved by the bank. I was hoping to move into a new property in 2-3 weeks and they've now asked me to increase the price ...
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“Very unfortunate that their performance remai......”

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Dec 04,2019
Minithumbdown
By: 'Khursheed'
Dec 04,2019
0 people found
this helpful
Very unfortunate that their performance remains absolutely appalling, will not recommend for landlords. The management unit is the worst so you are better off without Connells. Their inventory reports do not reflect the conditions and all the damage to your property, at the end of ...
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“Too slow to solve any problem. There is an on......”

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Dec 04,2019
Minithumbdown
By: 'Daniela'
Dec 04,2019
0 people found
this helpful
Too slow to solve any problem. There is an online account to report issues but it seems that no one ia monitoring it. They didnt provide access to the electricity meter readings when we first moved to the property. The meter was locked in a ...
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By: Aylesbury Lettings
Nov 20, 2020
View all comments (1)
Hi Daniela, we appreciate your feedback. As mentioned at the time, the issue was due to the Block Management company rather than ourselves. We look after your apartment but not the communal areas. ...

“Absolutely shocking service with the rentals team...”

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May 30,2018
Minithumbdown
By: 'Gr00vy'
May 30,2018
0 people found
this helpful
The only time we received any service was prior to signing the lease agreement, after that was finished it seems things took a turn. Repairs took almost 2 months to even get looked at, changing the date that rental was due took another 2 months. Phone calls ...
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Comment on agent fees
Ridiculous fees considering the service they provide
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“Unfortunately, my experience was a case of Connells (Aylesbury office) ......”

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Mar 06,2017
Minithumbup
By: 'UK'
Mar 06,2017
0 people found
this helpful
Unfortunately, my experience was a case of Connells (Aylesbury office) doing what they want rather than what their Customer wants. My partner initially spoke on the phone to a sales agent who had agreed terms should we wish to continue. He arranged someone else to ...
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Comment on agent fees
Poor fees - it costs additional for poor quality photos on rightmove (which is a subsidiary company)
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“If I'd have to choose between dealing with Connells again, ......”

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Oct 23,2016
Minithumbdown
By: 'RunAway'
Oct 23,2016
1 people found
this helpful
If I'd have to choose between dealing with Connells again, or cutting my own eye out, I'd politely ask for a spoon. Despite making it clear at the start that I definitely have to move until the end of August, the agent lied about the ...
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Comment on agent fees
n/a
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“CONnells - the clue is in the name! There is ......”

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Sep 17,2013
Minithumbdown
By: 'Disgruntled'
Sep 17,2013
4 people found
this helpful
CONnells - the clue is in the name! There is a complete disparity between the service they claim to provide with the stark reality of what actually happens! I was promised my house would be managed locally in branch using contractors I trusted, that my ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Connells, Aylesbury HP20 2RH



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