“Terrible service. Multitude of errors culminating in us being out ......”
1 Star Review
Sep 17,2013
By:
'nhtw'
Sep 17,2013
Branch: Derby, 22 St. James Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE22
Branch: Derby, 22 St. James Street
Lettings (as a Tenant)
Postcode: DE22
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Terrible service. Multitude of errors culminating in us being out of pocket by £810. Although staff were pleasant and friendly (mostly) all the way through the tenancy the complete mess that was caused cannot be overlooked.
To start with we were told conflicting information about handing our notice in. We were confused as to what the wording in our contract meant so tried to clarify with agents and was given wrong information over the phone. This meant we put a holding fee and referencing fee on another property. We were then told we were liable for rent for another 2 months. This was completely conflicting information and has caused us to lose money. We opted to put the property on the market early and go ahead with the new house.
We were not told about the time of a viewing, not told property was going on the market and not told about any changes to liability. We were unaware that a prospective let had fallen through and were now still liable. When asked about deposit we were told that within 2 weeks the bond would be returned. When queried after 2 weeks deposit department said that I should have been informed that we would not get the bond back until we were free from liability and that we were (unbeknown to ourselves as stated above) still liable. We are now hoping that a tenant moves in quickly so that we do not have to pay another months rent on a property we can no longer access.
Poor communication between staff, very poor communication to the tenant and a multitude of errors when speaking to agents.
What agent could do to change your mind?
Better communication by staff. Staff need to look carefully at tenant information to give correct responses to queries.
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