“The agent misled us from the start, was unprofessional and ......”
1 Star Review
Sep 15,2013
By:
'Unhappy'
Sep 15,2013
Branch: London, 5 Church Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SW18
Branch: London, 5 Church Road
Sales (Prospective customer)
Postcode: SW18
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people found
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The agent misled us from the start, was unprofessional and made many errors in correspondence. For example, the agent said that the exchange had to happen in one week - our solicitor said this was not possible as it takes longer than that to undertake local searches. John D. Wood did not respond to this email. Rather they waited until the week was over to say the sale was no longer going ahead. Example 2 - the terms and conditions of sale stated that all furniture was to be included. The agent later changed their minds, and presented us with a list with the original retail value for furniture that was 10 years old. Example 3 - they incorrectly spelt our names even after we had corrected them and used wrong addresses. Altogether it was a distressing experience and a waste of time which I had to take from my annual leave. I definitely do not recommend using this agent.
What agent could do to change your mind?
More professional and honest. Instead I feel cheated and that I have wasted a lot of energy in a sale which upon reflection I think was never going to go ahead from the beginning.
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