100% sales valuation accuracy
0% sales fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Sep 09,2013
Sep 09,2013
5
people found
this helpful
this helpful
My Mum viewed a property, fell in love with it and arranged a second viewing on the following day Sunday at 2pm. Early on the Sunday morning Mum decided to put a note through the door offering the asking price. A call was received from the vendor 1/2 hour later saying that they accepted the offer. So during our second viewing it was hand shakes, hugs and a gentleman's agreement was firmly in place. While we were there they told us that another person had viewed just before us saying that she wanted it and would pay more - the vendors assured us that they told the lady straight that they had accepted our offer we're not interested in any other offers as they were people of their word and once a deal was shaken on that was that.
We agreed that we would be in touch with the agents first thing and so would they.
My Mum called Sandra Brown and was met with a condescending manner instantly and comments like 'you shouldn't have put in an offer direct' and 'you shouldn't put in an offer if you haven't exchanged'
Mum answered that 'well, you're not open sunday's so we had no other option' and 'we're exchanging on our property any day'
Half an hour or so later Sandra Brown called back saying that they have received a higher offer on the property and what did my Mum want to do about it. Mum's answer was 'But our offer has been accepted, please speak to the vendor as we have shaken on this, I don't want to get into bidding wars but and they insisted that they were not interested in any other offers and the property was ours'
We subsequently waited for a call back from Ibbett Mosely all day. As this clearly wasn't happening we decided to call them. We eventually got through late in the afternoon (their line was constantly engaged) and was met with 'The deals done and you pulled out' At this point I had to take over with the call as My Mum was too distraught to carry on the conversation. We had a very heated argument and I told her that she was blatantly lying and that at no point did my Mum say 'Im pulling out'. I was present at both conversations and I can confirm this was the case. The call was ended by Sandra Brown slamming the phone down on me - professional eh??
It seemed to us that Sandra Brown had her client and we were an obstacle in the way of her 'sale' which was clearly in the bag!
I reported this extreme unprofessionalism to a gentleman at their head office Robert Wickham who was very apologetic and did try his upmost to help with the situation and other than putting in silly offers there wasn't really much else he could do. But he did confirm that:
a) We could put an offer in direct to the client (it wasn't our fault that they decide to close on Sundays)
b) You can put in an offer at anytime and that you don't have to wait until you've exchanged
c) And the deal isn't 'done' (as sandra kept repeating down the phone during our heated exchange) until exchange of contract.
All which was wrongly 'quoted' by Sandra Brown
This whole experience really shook my parents who are 'getting on a bit' They hadn't dealt with Estate Agents in over 25 years and it left them feeling like nothing has improved in that time and that the bad reputation Estate Agents had in the 80's was still evident.
Since this has happened the property is back on the market - no surprise there as its on an extremely busy road. Also its on for £15K more that last first marketed... good luck with that is all I can say - maybe just maybe the vendors will regret going back on their word ? But we'll never know.
Also, my Parents have now found their dream house in a very 'quiet' location and have had the 'pleasure' of dealing with Simon Miller estate agents in West Malling who were lovely and professional and restored their faith in human beings ... oh and Estate Agents!
We agreed that we would be in touch with the agents first thing and so would they.
My Mum called Sandra Brown and was met with a condescending manner instantly and comments like 'you shouldn't have put in an offer direct' and 'you shouldn't put in an offer if you haven't exchanged'
Mum answered that 'well, you're not open sunday's so we had no other option' and 'we're exchanging on our property any day'
Half an hour or so later Sandra Brown called back saying that they have received a higher offer on the property and what did my Mum want to do about it. Mum's answer was 'But our offer has been accepted, please speak to the vendor as we have shaken on this, I don't want to get into bidding wars but and they insisted that they were not interested in any other offers and the property was ours'
We subsequently waited for a call back from Ibbett Mosely all day. As this clearly wasn't happening we decided to call them. We eventually got through late in the afternoon (their line was constantly engaged) and was met with 'The deals done and you pulled out' At this point I had to take over with the call as My Mum was too distraught to carry on the conversation. We had a very heated argument and I told her that she was blatantly lying and that at no point did my Mum say 'Im pulling out'. I was present at both conversations and I can confirm this was the case. The call was ended by Sandra Brown slamming the phone down on me - professional eh??
It seemed to us that Sandra Brown had her client and we were an obstacle in the way of her 'sale' which was clearly in the bag!
I reported this extreme unprofessionalism to a gentleman at their head office Robert Wickham who was very apologetic and did try his upmost to help with the situation and other than putting in silly offers there wasn't really much else he could do. But he did confirm that:
a) We could put an offer in direct to the client (it wasn't our fault that they decide to close on Sundays)
b) You can put in an offer at anytime and that you don't have to wait until you've exchanged
c) And the deal isn't 'done' (as sandra kept repeating down the phone during our heated exchange) until exchange of contract.
All which was wrongly 'quoted' by Sandra Brown
This whole experience really shook my parents who are 'getting on a bit' They hadn't dealt with Estate Agents in over 25 years and it left them feeling like nothing has improved in that time and that the bad reputation Estate Agents had in the 80's was still evident.
Since this has happened the property is back on the market - no surprise there as its on an extremely busy road. Also its on for £15K more that last first marketed... good luck with that is all I can say - maybe just maybe the vendors will regret going back on their word ? But we'll never know.
Also, my Parents have now found their dream house in a very 'quiet' location and have had the 'pleasure' of dealing with Simon Miller estate agents in West Malling who were lovely and professional and restored their faith in human beings ... oh and Estate Agents!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Jun 2016
reviewed by 'Elliott'
9th Sep 2013
reviewed by 'CBrack'
20th Aug 2013
reviewed by 'Robert'
Opening Hours
Address
Ibbett Mosely
71\/73 High Street
West Malling
Kent
ME19 6NA
01732 842668
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 06,2016
Jun 06,2016
2
people found
this helpful
this helpful
Lettings beware! The fees that this agent charges are significantly higher than other agents in the area. Also we had some issues with getting the agent to turn up for a viewing on time and even with the right set of keys.
Don't waste your ...
read full review
read full review
What agent could do to change your mind?
The agent who showed us the property was very friendly and professional. She was the only positive from the experience.Attached Filesnbsp;
Comment on agent fees
The agent who showed us the property was very friendly and professional. She was the only positive from the experience.
Was this helpful?
Yes
Yes
Sep 09,2013
Sep 09,2013
5
people found
this helpful
this helpful
My Mum viewed a property, fell in love with it and arranged a second viewing on the following day Sunday at 2pm. Early on the Sunday morning Mum decided to put a note through the door offering the asking price. A call was received from ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2013
Aug 20,2013
7
people found
this helpful
this helpful
Sandra came to my house to value it. Our first interaction was shaking hands - Insipid!! She floated round the house telling me there was a good aura, made all the right noises then came up with a price 45K less that what I had ...
read full review
read full review
What agent could do to change your mind?
NOAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
