Caxtons
Canterbury, CT1
2.5/5, 21 reviews
38% recommended
73% sales valuation accuracy
64% sales fee satisfaction
100% lettings valuation accuracy
57% lettings fee satisfaction

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“What an awful service! Absolute nightmare trying to get deposit ......”

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Sep 09,2013
Minithumbdown
By: 'chomp09'
Sep 09,2013
17 people found
this helpful
What an awful service! Absolute nightmare trying to get deposit back (even after 3 months of moving out), staff are unhelpful, very rude and don't take responsibility. Didn't bother to do an inventory prior to the start of tenancy so check-out report was fabricated; landlord is trying to rinse us of the deposit money despite having no evidence. Worst members of staff are Kirk Morris and Olivia Austin as they provide a shameful service- do not be fooled by the fact that this firm is ARLA registered. Caxtons should be closed.
What agent could do to change your mind?
- Provide a fair service for the return of deposit i.e. ensure that all claims are heavily backed up - Provide a friendly & helpful service -Be transparent and honest throughout the tenancy
Attached Filesnbsp;
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By: Caxtons
Sep 11, 2013
We are sorry you are unhappy with the length of time that finalising your deposit return is taking.

However, whilst we are committed to providing the best possible service to our clients - both landlords and tenants - issues in dispute do take longer to resolve in order to achieve a mutually amicable conclusion. We will endeavour to settle the issue as soon as possible.
By: review01
Sep 09, 2013
Clearly I am not the only tenant to have received a poor service, If your service was any good I would have received my full deposit by now and there would have been no need for this review. You need to review your entire approach to customer service and property management. My deposit claim has been "in progress" since June. This is ridiculous and I sincerely hope prospective tenants read these review sites because quite frankly, you do not deserve to be in business.
By: Caxtons
Sep 09, 2013
Thank you for your feedback, and apologies that you have not had a positive experience with Caxtons. Please get in touch with us directly with regards to the property and the issues you have had, so that we can help resolve these as swiftly as possible for you. Many thanks.

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Latest Reviews

View all Reviews 21
29th Oct 2021
reviewed by 'Disgusted'
“Unhelpful, patronising, disorganised, ineffective. Do not use this lettings agency. Kevin Tubb is the student lettings manager, messed up our ......”
28th Sep 2020
reviewed by 'Laura'
“extremely unhelpful, unorganised, house in a state from before we moved in, rubbish in the garden, broken products left in ......”
30th Jul 2020
reviewed by 'Clare'
“We were a group of students who went with caxtons. The landlord for our house was helpful herself but we ......”
16th Nov 2018
reviewed by 'Ex-Student'
“Disgusting! They have humiliated us, told us we'll be made homeless by them, lied about us not giving back the ......”
17th Apr 2018
reviewed by 'Edward'
“Caxtons helped my group and I find a lovely 4 bedroom house in the City were we lived in the property ......”
28th Feb 2018
reviewed by 'Clare'
“I have been using Caxton's for four years now they are extremely professional. Any queries I have they help me ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Caxtons
1 Castle Street
Canterbury
Kent
CT1 2QF
01227 788088

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 73% 64% £0 £0
Lettings 100% 57% £350 £7,434
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 7 13 0 0 0 0 0 0
Areas covered
  • CT1
  • Canterbury
  • Ashford
  • Bexley
  • Chatham
  • Dartford
  • Gillingham
  • Gravesend
  • Maidstone
  • Sevenoaks
  • Tunbridge Wells
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Canterbury, CT1
Caxtons Property Consultants Head Office, DA12
Caxtons Property Consultants Maidstone, ME14
Caxtons Residential Management & Lettings, ME7

“Unhelpful, patronising, disorganised, ineffec......”

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Oct 29,2021
Minithumbdown
By: 'Disgusted'
Oct 29,2021
3 people found
this helpful
Unhelpful, patronising, disorganised, ineffective. Do not use this lettings agency. Kevin Tubb is the student lettings manager, messed up our moving in dates to the point that one of us was homeless for 10 days. refused to take calls or respond to urgent queries. Left broken ...
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“Awful....”

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Sep 28,2020
Minithumbdown
By: 'Laura'
Sep 28,2020
17 people found
this helpful
extremely unhelpful, unorganised, house in a state from before we moved in, rubbish in the garden, broken products left in house, no support to fix problem, extremely rude employers would not advice using them....
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By: Duncan Reeves
Oct 05, 2020
View all comments (1)
Hello Laura, I am very sorry that our service has not lived up to your expectations. We would like to resolve any issues you may have so please can you advise which property you are renting and one of our team will contact you to see what we can do to help. ...

“Not for students...”

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Jul 30,2020
Minithumbdown
By: 'Clare'
Jul 30,2020
16 people found
this helpful
We were a group of students who went with caxtons. The landlord for our house was helpful herself but we found caxtons sadly to be condescending and rude to us and it felt that this was to be a part because we were students. I ...
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“Disgusting...”

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Nov 16,2018
Minithumbdown
By: 'Ex-Student'
Nov 16,2018
18 people found
this helpful
Disgusting! They have humiliated us, told us we'll be made homeless by them, lied about us not giving back the keys and renting the property after the end of tenancy took over a grand of our deposit for nothing! The staff is incredibly rude and ...
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Comment on agent fees
They'll drain 100 times the money you'll pay on agents fees throughout the year
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: John
Jul 20, 2020
View all comments (3)
Unfortunate it is shared by so many of their victims.We recently sucked Caxtons Gravesend as they constantly break our lease, tried to scam us on their always twice at least overcharged services that the best thing non us even noticed! Rent out cleaning company probably friend of their as price for simple clean was 5time local market , cause numbers of damages and never provided documentation being challenged.It end up in Tribunal and with solicitors, they eat them for breakfast! The biggest sc ...

“Fantastic Caxtons...”

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Apr 17,2018
Minithumbup
By: 'Edward'
Apr 17,2018
3 people found
this helpful
Caxtons helped my group and I find a lovely 4 bedroom house in the City were we lived in the property for 2 years. For the last year Dan was our house manager. I have recommended Caxtons to all of my friends....
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Comment on agent fees
Good
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“I have been using Caxton's for four years now they ......”

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Feb 28,2018
Minithumbup
By: 'Clare'
Feb 28,2018
1 people found
this helpful
I have been using Caxton's for four years now they are extremely professional. Any queries I have they help me with. I would fully recommend them if you are considering renting out your property as mine has always been let with excellent tenants. Thank you ...
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Comment on agent fees
Good
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“We had a viewing with Dan a few weeks back, ......”

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Dec 12,2017
Minithumbup
By: 'Alice'
Dec 12,2017
1 people found
this helpful
We had a viewing with Dan a few weeks back, he showed us a number of different student properties in Canterbury, he even drove us around in his car as it was raining. He gave us all the information we needed and we took a ...
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“As a parent of a student we found Caxton's to ......”

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Jul 31,2015
Minithumbup
By: 'Marion'
Jul 31,2015
2 people found
this helpful
As a parent of a student we found Caxton's to be very helpful and with good cooperative landlords any issues were sorted very promptly. We feel the landlord was especially fair in dealing with any issues. Monies were dealt with promptly as well. Special thanks ...
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“Great Service, Best agents for Student lettings in Canterbury! I ......”

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Jan 22,2015
Minithumbup
By: 'Jenny'
Jan 22,2015
1 people found
this helpful
Great Service, Best agents for Student lettings in Canterbury! I hope to use you again for the term of 2016-2017....
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Comment on agent fees
‚£200 WITH VAT! one of the cheapest around
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“Never replied to any of our emails, even when they ......”

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Dec 08,2014
Minithumbdown
By: 'Elizabeth'
Dec 08,2014
18 people found
this helpful
Never replied to any of our emails, even when they were a direct reply less than an hour after recieving an email Charged us our deposit money for problems that the previous tenants had caused that were not fixed prior to us moving in Left ...
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What agent could do to change your mind?
Literally they would have to have changed their whole practise because they were absolutely horrific, incredibly unprofessional and I would not recommend them to anyone!!!!!!
Attached Filesnbsp;
Comment on agent fees
Not worth the money Especially as they have been no help, have not fixed anything and have tried to take advantage and get as much money out of us possible giving little or nothing in return
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“Without a doubt the worst letting agents I have ever ......”

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Sep 26,2014
Minithumbdown
By: 'Unacceptable010'
Sep 26,2014
18 people found
this helpful
Without a doubt the worst letting agents I have ever had the displeasure to use in Canterbury in the six years I have lived here. The staff were incompetent at all stages, making vital administrative mistakes time after time. This including taking 2 months to replace ...
read full review
What agent could do to change your mind?
Talking to one another, improving their competency across the board. Customer service skills - they have none.
Attached Filesnbsp;
Comment on agent fees
Unnesscesarily high although this isn't indicative of Caxtons - referencing does not cost ‚£100+ it costs ‚£40
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“Mrs Bronwyn was so kind to wait for me and ......”

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Aug 21,2014
Minithumbup
By: 'Maria'
Aug 21,2014
0 people found
this helpful
Mrs Bronwyn was so kind to wait for me and my daughter who is a Law student at KENT Canterbury University at 0430 in the morning to hand over the keys for us. We have a delayed of 25 hours coming from Cyprus to Gatwick and i ...
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Comment on agent fees
Very reasonable
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“Caxtons were terrible landlords. They failed to fix dangerous problems ......”

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Aug 17,2014
Minithumbdown
By: 'Disappointing'
Aug 17,2014
16 people found
this helpful
Caxtons were terrible landlords. They failed to fix dangerous problems with the property, were rude and unhelpful and do not behave in a professional manner even within the confines of their own offices. You will have a battle trying to get any deposits back even ...
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What agent could do to change your mind?
Nothing could change my mind about this company.
Attached Filesnbsp;
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“I think we are an inconvenience to Gemma Marks, conversely, ......”

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Aug 08,2014
Minithumbdown
By: 'James'
Aug 08,2014
13 people found
this helpful
I think we are an inconvenience to Gemma Marks, conversely, Hannah Pout is just an awesome person, very respectful. I remember the day I went to sign-up for accommodation, Gemma was just unhelpful and seemed distracted, playful with her other colleagues who seemed embarrassed. It ...
read full review
What agent could do to change your mind?
Please stop faking deposit returns just to please your clients (landlords), it goes two way. This shouldnt be like a serfdom
Attached Filesnbsp;
Comment on agent fees
I had like to know why they don't practice their deposit stipulations and other stuff written in the contract
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Caxtons
Aug 08, 2014
View all comments (1)
Thank you for your feedback, and apologies that you have not had a positive experience with Caxtons. Please get in touch with us directly with regards to the property and the issues you have had so that we can help resolve these as swiftly as possible for you. We take customer service and staff training very seriously. As Gemma has since left the company, please feel free to contact Hannah. With regards to deposit returns, we work within the guidelines set out by the TDS, who are always th ...

“They are awful and not only operated with no regard ......”

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Jun 20,2014
Minithumbdown
By: 'Nic'
Jun 20,2014
15 people found
this helpful
They are awful and not only operated with no regard to basic customer service, but they also had little regard for the law! Our deposit was used to pay a bill, which we were not informed of when we signed the contract, this is illegal ...
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“Matthew was extremely helpful in helping us resolve a broken ......”

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May 07,2014
Minithumbup
By: 'sarah'
May 07,2014
2 people found
this helpful
Matthew was extremely helpful in helping us resolve a broken washing machine complaint. From the first phone call to him, the same day he came to check the broken machine, and the following day a workman came to have a look at the machine. With ...
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“I have nothing but praise for the way Hannah handled ......”

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Apr 09,2014
Minithumbup
By: 'Marion'
Apr 09,2014
0 people found
this helpful
I have nothing but praise for the way Hannah handled our situation. I am a parent of one of the two students who needed accommodation for 2014/2015. Not not only did she stay late to accommodate them seeing more than the usual number of properties as ...
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“Please do not use this agent!! They completely take advantage ......”

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Feb 18,2014
Minithumbdown
By: 'lucylou122'
Feb 18,2014
17 people found
this helpful
Please do not use this agent!! They completely take advantage of student and non student tenants. AVOID AT ALL COSTS. All the staff I ever dealt with were rude and unhelpful, they made NO effort to make my rental experience a good one... I was ...
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By: CaxtonsAreCrap
Aug 08, 2014
View all comments (2)
100% agree. Awful company. Wish I had read these reviews before signing up to them!!! AVOID at all costs if you are reading now and thinking of using their services. ...

“What an awful service! Absolute nightmare trying to get deposit ......”

Share on :
Sep 09,2013
Minithumbdown
By: 'chomp09'
Sep 09,2013
17 people found
this helpful
What an awful service! Absolute nightmare trying to get deposit back (even after 3 months of moving out), staff are unhelpful, very rude and don't take responsibility. Didn't bother to do an inventory prior to the start of tenancy so check-out report was fabricated; landlord is ...
read full review
What agent could do to change your mind?
- Provide a fair service for the return of deposit i.e. ensure that all claims are heavily backed up - Provide a friendly & helpful service -Be transparent and honest throughout the tenancy
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Caxtons
Sep 11, 2013
View all comments (3)
We are sorry you are unhappy with the length of time that finalising your deposit return is taking. However, whilst we are committed to providing the best possible service to our clients - both landlords and tenants - issues in dispute do take longer to resolve in order to achieve a mutually amicable conclusion. We will endeavour to settle the issue as soon as possible. ...

“i also rented with caxtons and it was terrible. i ......”

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Jul 25,2013
Minithumbdown
By: 'Notapplicable'
Jul 25,2013
26 people found
this helpful
i also rented with caxtons and it was terrible. i would recommend that anyone considering renting with them thinks twice before getting involved. stay well away. seriously. i am also yet to receive my deposit back and doubt it will be the full amount of ...
read full review
What agent could do to change your mind?
i also rented with caxtons and it was terrible. i would recommend that anyone considering renting with them thinks twice before getting involved. stay well away. seriously. i am also yet to receive my deposit back and doubt it will be the full amount of money i originally paid. they even tried to charge me for leaving a new toilet roll in the toilet! absolute jokers.
Attached Filesnbsp;
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“I rented a student property with Caxtons for one year. ......”

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Jul 24,2013
Minithumbdown
By: 'Canterbunny'
Jul 24,2013
28 people found
this helpful
I rented a student property with Caxtons for one year. It was a year of absolute hell. The staff are rude and nasty. They tell lies and rip off students. We drove 4 hours to find our property was not ready on the day we were ...
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By: CaxtonsAreCrap
Aug 08, 2014
View all comments (5)
Totally agree with all your responses and review. Caxtons are a DREADFUL company - surprised they are still in business, most likely due to the fact they have a monopoly over most of the student housing in Canterbury and can get away with swindling students. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact Daniel Thackray, [email protected]
Complaints handling procedure can be viewed here: https://www.caxtons.com/complaints-handling-procedure/
Last updated at 1:54 PM 09/05/2018 by Daniel Eley

Awards won by Caxtons, Canterbury CT1 2QF



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