“I am very unhappy with the service I've received from ......”
1 Star Review
Sep 06,2013
By:
'Thomas'
Sep 06,2013
Branch: Leicester, 162 Narborough Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE2
Branch: Leicester, 162 Narborough Road
Lettings (as a Tenant)
Postcode: LE2
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I am very unhappy with the service I've received from Martin and Co and from their agent Prakash in particular. When viewing the property we were told that the rent was 675 but it turned out to actually be 775. This was still quite low so we decided to accept. We were then told that the house was having repairs done but that these would be finished by the 13th of September. A day later this was changed to the 20th of September, a full 16 days after the date we had indicated we would like to move in. We still went ahead and had very poor email contact with the agent over a period of two weeks at the end of which, one we had provided all relevant documentation and on the date we had indicated that we wanted to move in, we were told that we would have to wait up to a week for a references check. When I complained about this the agent was very deffensive and argumentative and claimed that we had received this information in an email. This was completely untrue. When I confornted him with this he then changed his story and said that he had told us at the viewing, also untrue. He then changed his story again and said he had told us at the signing of the preliminary contract. This was also a complete lie. He came back a few hours later saying the referencing was done but that it would now take up to five days to do the inventory, another surprise delay he hadn't ever mantioned to any of us involved, as well as the fact that this would cost £35. These delays leave us officially homeless for almost a week as we had made it very clear that we wanted to move in on the 4th or 5th of September. Communication has been terrible with the agent not answering emails fully and taking longer than expected to reply to urgent emails, and now we're left worrying what the next delay or charge will be. I will never be using Martin and Co again and would advise everyone to steer well clear.
What agent could do to change your mind?
The agent could have simply laid out every cost and delay to us in written form at the very start of the process and that way we woudl have been prepared for all this.
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My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, i was informed that the house was through the post bills for the gas and electric, there was a TV aerial in the master bedroom but one will be put in the second bedroom, certain furniture would be removed from the secondary bedroom (as i had my own furniture from a previous house) and a paint touch up on the walls throughout the house. On our moving day we discovered that the house was actually on a key meter for the gas and electric, BOTH bedrooms didn't have TV aerials, all the furniture was still in the secondary bedroom and the walls were patchy and bodged. When questioned about these he responded with complete denial of all knowledge of these promises and i was rudely spoken to and made to feel lost and very unsupported and even slightly threatened. I have had to find my own storage for the furniture, we had to wait three weeks for the TV aerials to be put in, including 2 days off work to meet the work men for the job, and we are now having to live with the pay by meter as this is something the landlord doesn't want to change. We strongly recommend to everyone that they avoid this agency at all costs!