“Been using EPS for about a year. Fast action......”
5 Star Review
Apr 11,2023
By:
'Ben'
Apr 11,2023
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: CB4
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: CB4
1
people found
this helpful
Been using EPS for about a year.
Fast actions on any of the issues we raised. Good communication through the whole application process. I really am happy with how we was treated at EPS compared to all the bigger letting agents in Cambridge....
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1
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5 Star Review
Oct 14,2020
By:
'Lynn'
Oct 14,2020
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CB4
Lettings (as a Landlord)
Postcode: CB4
0
people found
this helpful
We have been landlords using the services of EPS for more than seven years and have always found the whole team to be extremely professional, helpful, well informed and giving a very kind personal service.
We would highly recommend this company. Our properties have always ...
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0
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5 Star Review
Jul 16,2020
By:
'Frank'
Jul 16,2020
Services: Lettings (as a Landlord)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: CB2
Lettings (as a Landlord)
Rent PCM: £1350
Postcode: CB2
0
people found
this helpful
The team has always been helpful knowledgeable and efficient. They have always made us feel they give a personal service. We were delighted and astonished that during this pandemic they found new tenants for us so quickly....
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0
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“Carelessness and incompetence personified...”
1 Star Review
Aug 11,2019
By:
'Clementine'
Aug 11,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB3
Lettings (as a Tenant)
Postcode: CB3
0
people found
this helpful
Carelessness and incompetence personified
We have been renting a flat with ESRA turned EPS properties for 3 years (29 Cockcroft place) and we have had such a bad experience with this agency that it's even difficult to find words to describe.
For a start they did zero ...
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0
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“I have experienced great dissatisfaction with this company and as ......”
1 Star Review
Apr 08,2017
By:
'Shanglee'
Apr 08,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CB1
Lettings (as a Landlord)
Postcode: CB1
0
people found
this helpful
I have experienced great dissatisfaction with this company and as a result am currently going through the appropriate judicial processes to expose this letting agent. I would like to hear of any further comments/experiences you have had or if you would like expand on ...
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0
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“Telephoned and within 5mins had a response Via Email and ......”
5 Star Review
Nov 17,2016
By:
'Miss'
Nov 17,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CB4
Lettings (as a Landlord)
Postcode: CB4
0
people found
this helpful
Telephoned and within 5mins had a response Via Email and problem was dealt with, Very Fast and Prompt Service A*...
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Comment on agent fees
Good
0
people found
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“Personalised service. Been dealing with this Agent for over 10 years ......”
5 Star Review
Nov 17,2016
By:
'D2'
Nov 17,2016
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: EH12
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: EH12
0
people found
this helpful
Personalised service. Been dealing with this Agent for over 10 years and do not have any complaints what so ever!...
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Comment on agent fees
Great
0
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“Efficient, good value and fun to deal with these professional ......”
5 Star Review
Nov 17,2016
By:
'GT'
Nov 17,2016
Services: Lettings (as a Landlord)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: CB1
Lettings (as a Landlord)
Rent PCM: £1350
Postcode: CB1
0
people found
this helpful
Efficient, good value and fun to deal with these professional people. They local knowledge of the market has been invaluable for me over th elast 3 years, especially with the amount of new build coming onto the letting market....
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Comment on agent fees
Good value, especially compared to others we looked at.
0
people found
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“As tenants who rented out a property from ESRA, they ......”
1 Star Review
Aug 09,2016
By:
'Sara'
Aug 09,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB1
Lettings (as a Tenant)
Postcode: CB1
1
people found
this helpful
As tenants who rented out a property from ESRA, they were very unprofessional. They did not seem to know what they were doing and they came across generally rude. They claimed to send renewal emails that never arrived and threatened to arrange for us to ...
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What agent could do to change your mind?
The agent took a ridiculously high deposit that 3x more than other agents!
Attached Filesnbsp;
Comment on agent fees
The agent took a ridiculously high deposit that 3x more than other agents!
1
people found
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“Susan and Sharon were both incredibly helpful. They gave great ......”
5 Star Review
Feb 12,2016
By:
'PP'
Feb 12,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CB1
Lettings (as a Landlord)
Postcode: CB1
0
people found
this helpful
Susan and Sharon were both incredibly helpful. They gave great advice about both furnishing and also letting my flat. They found a tenant very quickly and were very knowledgeable about the local market. I would definitely recommend them....
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Comment on agent fees
Their standard rates are at or slightly below the market.
0
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“I rented a flat with ESRA for 6 years and I ......”
4 Star Review
Feb 07,2016
By:
'Elizabeth'
Feb 07,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CB4
Lettings (as a Tenant)
Postcode: CB4
0
people found
this helpful
I rented a flat with ESRA for 6 years and I had to say a couple of things:
1) I was really impressed by how quickly and generously was my deposit returned by the end of tenancy (basically nothing was deducted from it!)
2) The agency was very ...
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Comment on agent fees
The fees were reasonable for the property for a while (it was a very old flat), however they started to increase every year quite significantly for the last few years. The last renewal letter offer was ‚£725 pcm (quite a jump from ‚£690 pcm).
0
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“After a recommendation we have used ESRA to let our ......”
5 Star Review
Feb 07,2016
By:
'GT'
Feb 07,2016
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: CB1
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: CB1
0
people found
this helpful
After a recommendation we have used ESRA to let our apartment and found them to be:
1. Professional
2. Quick to find suitable tenants
3. Understand the local market
4. Good value for money
5. Excellent feedback
6. We have had some good feedback from our tenants how appreciative they have ...
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Comment on agent fees
Very good value
0
people found
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“We have 3 flats managed by ESRA. I cannot think of- ......”
5 Star Review
Feb 02,2016
By:
'Vicdan'
Feb 02,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: CB2,
Lettings (as a Landlord)
Postcode: CB2,
0
people found
this helpful
We have 3 flats managed by ESRA. I cannot think of- a better service than what they have been providing for years!
They are incredibly good at:
looking after the flats,
looking after the tenants,
looking after our interests.
In fact they have been the reason ...
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Comment on agent fees
Good
0
people found
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“* Do not use. Broke into flat mistakenly thinking there was ......”
1 Star Review
Nov 11,2015
By:
'jennifer'
Nov 11,2015
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: No
Postcode: CB2
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: CB2
2
people found
this helpful
* Do not use. Broke into flat mistakenly thinking there was a leak then forced me to pay locksmith bill, and plumber call out. even though there was no leak. Got solicitor but lost. Then, forced me to move out with a months notice for 'decorating' ...
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Comment on agent fees
They shouldn't even be in business
2
people found
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“starWe have used this company on our previous two stays ......”
5 Star Review
Jun 08,2015
By:
'JC'
Jun 08,2015
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
this helpful
starWe have used this company on our previous two stays in Cambridge. It is so refreshing to deal with people who "does what says on the tin." A no nonsense professional service run by two no nonsense sisters! We told them what our requirementa were ...
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0
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“Worst service ever...They call you on the same day ......”
1 Star Review
Jun 03,2015
By:
'Bruno'
Jun 03,2015
Services: Lettings (Prospective customer)
Rent PCM: £1150
Would you recommend?: No
Postcode: CB2
Lettings (Prospective customer)
Rent PCM: £1150
Postcode: CB2
2
people found
this helpful
Worst service ever...
They call you on the same day of the appointment to see a house, 30 minutes before the agreed time to try and confirm the appointment and if you don't have the opportunity to take the call they will cancel the appointment (with ...
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2
people found
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“ESRA are inept and dishonest. They refused to fix a ......”
1 Star Review
Dec 05,2013
By:
'M'
Dec 05,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB1
Lettings (as a Tenant)
Postcode: CB1
5
people found
this helpful
ESRA are inept and dishonest. They refused to fix a recurring problem with the property caused by poor maintenance until forced to by the city council.
At the end of the tenancy they tried refusing to return the deposit, listing costs so high they would ...
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5
people found
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“These agents absolutely destroyed my trust when renting. They lied ......”
1 Star Review
Oct 22,2013
By:
'Disappointed'
Oct 22,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB24
Lettings (as a Tenant)
Postcode: CB24
5
people found
this helpful
These agents absolutely destroyed my trust when renting. They lied constantly and didn't seem to care about any issues once I moved into the property. I went for 8 months with no keys to the windows (moved in May) and could not open any of them ...
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What agent could do to change your mind?
Been honest.
Attached Filesnbsp;
5
people found
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“As a landlord, I would not recommend ESRA as an ......”
1 Star Review
Sep 06,2013
By:
'Wadbarda'
Sep 06,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CB1
Lettings (as a Landlord)
Postcode: CB1
3
people found
this helpful
As a landlord, I would not recommend ESRA as an agent for my property again. They promised to take care of it and manage it well, but they certainly did not keep their promise. They do not seem to inspect the property once it was ...
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What agent could do to change your mind?
Had the agent inspected the property and took action to remedy any obvious damage before it becomes worse; water leakage down a wall was left unattended for a long time causing serious damage to the wall. The garden was spoilt and the agent refused to deal with the damage.
Attached Filesnbsp;
3
people found
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“Absolutely Incompitant ! The worse lettings company I have ever had ......”
1 Star Review
Aug 27,2013
By:
'JJ'
Aug 27,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB2
Lettings (as a Tenant)
Postcode: CB2
3
people found
this helpful
Absolutely Incompitant ! The worse lettings company I have ever had to deal with. Watch out for Sharon and Susan, they will shout and swear at you for no reason. Money grabbing !
BEWARE ESRA...
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What agent could do to change your mind?
Don't be so rude. Employ some people who understand what it is to be polite and give a good service. Learn the laws (you didn't even know council tax law for students which is pathetic for a lettings agent.
Attached Filesnbsp;
3
people found
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“One of the worse letting agents I have ever dealt ......”
1 Star Review
Aug 26,2013
By:
'Joe'
Aug 26,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB3
Lettings (as a Tenant)
Postcode: CB3
3
people found
this helpful
One of the worse letting agents I have ever dealt with !
Money grabbing and sneaky !
Incredibly poor service and remedial staff.
Prime example was they didn't even know council tax laws properly.
Watch out for Sharon and Susan, the most ill mannered aggresive people I ...
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What agent could do to change your mind?
Improve your quality of service
Hire some people who aren't excessively rude and have an attitude problem.
Know what you are actually doing.
Attached Filesnbsp;
3
people found
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“Absolutely atrocious. As other reviewers have mentioned. Incredibly rude, and ......”
1 Star Review
Aug 09,2013
By:
'stuntman'
Aug 09,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: CB24
Lettings (as a Tenant)
Postcode: CB24
3
people found
this helpful
Absolutely atrocious. As other reviewers have mentioned. Incredibly rude, and money grabbing. They don't want to know unless they can make money out of it and are trying to inappropriately claim our deposit. They are precisely why the rental industry needs more regulating. They charged ...
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3
people found
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“When we first moved into the house, it was full ......”
1 Star Review
Apr 24,2013
By:
'sftrabbit'
Apr 24,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB1
Lettings (as a Tenant)
Postcode: CB1
4
people found
this helpful
When we first moved into the house, it was full of dust and the walls of some of the bedrooms were caked in black mould. It clearly hadn't be cleaned very well (if at all). They only cleaned the mould after we requested it. Luckily, ...
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4
people found
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“Diabolical. Constantly accusing us of damaging the property for standard ......”
1 Star Review
Aug 28,2012
By:
'random458265'
Aug 28,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
Diabolical. Constantly accusing us of damaging the property for standard repairs. Very rude. It's almost as if they get off on having disputes with tenants. Avoid at all costs, seriously....
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6
people found
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“Absolute rubbish. Pity we can't give 0 stars. They tried to ......”
1 Star Review
Sep 30,2010
By:
'Jam'
Sep 30,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
Absolute rubbish. Pity we can't give 0 stars. They tried to steal our deposit suggesting that there were marks on the carpet etc. Also extremely rude when it came to the checkout inspection (I was always under the impression this had to be done by a ...
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5
people found
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“It pains me even to give them 1 star - they ......”
1 Star Review
Jan 25,2010
By:
'Amazed'
Jan 25,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
It pains me even to give them 1 star - they deserve none. They constantly are ignoring our phone calls about issue that can actually damage the property. They are yet to actually run a house inspection even though we have had numerous letters to suggest ...
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5
people found
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“They are just useless and so rude...”
1 Star Review
Dec 16,2009
By:
'Nadia'
Dec 16,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
They are just useless and so rude...
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4
people found
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