Suttons (Austin Lee) Ltd
Coventry, CV1
3.7/5, 9 reviews
67% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“I have dealt with many lettings agents before but none ......”

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Sep 05,2013
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By: 'Prospective'
Sep 05,2013
2 people found
this helpful
I have dealt with many lettings agents before but none with this sort of lack of professionlism.

Having arrived at my first location to view the house. I waited outside for the letting agent. Observing a couple leave the apartment block she greeted me with a "You for the viewing ya?". Walking up the stairs not a word from her - about the property or its surrounding area. Upon entering the flat - she walked in placed herself in a stationary position and said absolutely nothing regarding the flat unless I prompted to with a question. Asking her about the neighbouring tenants - she seemed to be bluffing her answer hundred percentage obvious she has no clue about the neighbours. When I said I was finished viewing - she gave a quick nod and I let myself out. Totally unacceptable. That was apartment viewing 1.

An hour later I was viewing a second apartment. First of all I noticed how unprepared she was for this viewing. Again - I was waiting outside the building and only upon ringing the apartment flat did she come down somewhat 15 min later. Being a block viewing (which I was not informed about upon arranging) the other tenant viewing was talking about the lack of parking and she agreed informing us about she was blocking a drive immediately giving the impression "she just got here, in a rush and leaving again soon" walking upstairs she informed us the apartment was in no condition to view !! Yet she nevertheless guided us to view it - again showing lack of her not being prepared.

The flat was in a condition that can only be described as appauling and how you let people view in this condition is not only unacceptable but unprofessional. Your lettings agents should arrive prior to the viewing to ensure the property is at a mininum standard for viewing. At expected the letting agent - just stood there again as before in a stationary position only informing another viewee not to look inside the bathroom.

In my opinion this letting agent needs a course on basic communication skills as even if I liked any of these propeties I would request for a different letting agent. If her sales/lettings are down it is definately due to her lack of friendliness and communication skills.

Two incidents with this letting agent - I will ensure none of my acquintances use this letting agent.
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Opening Hours
Address

Suttons (Austin Lee) Ltd
2 The Quadrant
Coventry
West Midlands
CV1 2EL
02476 525111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £150,000 £150,000
Lettings 100% 99% £695 £1,485
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 3 2 0 0 0 0 1 1
Areas covered
  • CV1
  • CV6
  • CV7
  • CV12
  • CV2
  • CV8
  • CV3
  • CV9
  • CV4
  • CV10
  • CV5
  • CV11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS DPS
Latest Properties

No Properties

“Was very sorry to leave suttons after 11great......”

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Feb 15,2024
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Megan
By: 'Brian'
Feb 15,2024
0 people found
this helpful
Was very sorry to leave suttons after 11great years with them , they were always helpful and polite whenever we spoke and problems with the property were always addressed. Megan and Melissa in particular went above and beyond for me always and was a pleasure to ...
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By: MELISSA AUSTIN
Feb 15, 2024
View all comments (1)
Thank you so much for your lovely review and feedback Brian! Also, thanks for being such a great tenant for so many years, we are sad to see you leave but wish you all the best for the future and if you ever look to move again, please dont hesitate to contact us! Best wishes, Suttons Team :) ...

“AMAZING RENTAL VALUATION AND SERVICE...”

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Mar 17,2023
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Megan
By: 'Matthew'
Mar 17,2023
1 people found
this helpful
I came to Suttons with wanting some advice of an investment property i was looking at purchasing through another agent. Megan from Suttons provided me with some amazing pointers and information needed to become a new landlord. Once the property completed she visited and provided ...
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“We as a family have used Suttons Estates for ......”

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Mar 17,2023
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Megan
By: 'Lolly'
Mar 17,2023
1 people found
this helpful
We as a family have used Suttons Estates for a long time, their customer service is outstanding, the go above and beyond for you, nothing is to much hassle. Would highly recommend this company....
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“I have been renting with Suttons for over 3 y......”

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Mar 10,2023
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Melissa
By: 'anton'
Mar 10,2023
0 people found
this helpful
I have been renting with Suttons for over 3 years and have never had any issues. They are always very professional and friendly, happy to help with any queries. Not like any other agency I have dealt with in the past. I would not want to ...
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“Excellent Letting service....”

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Mar 10,2023
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Megan
By: 'MALCOLM SMITH'
Mar 10,2023
0 people found
this helpful
Excellent Letting service provided by Megan, Gina & Jodie, supported by Ryan in sales and Manager Melissa. The team work well together with regular feedback and professional communication throughout the whole Letting process with a pro - active approach. The team effort resulted in a better ...
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“Great experience with Suttons estate agents, ......”

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Feb 02,2022
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Megan
By: 'DC Properties'
Feb 02,2022
0 people found
this helpful
Great experience with Suttons estate agents, after trying several different agents and having a terrible experience I can’t recommend Suttons enough. The process was personal and professional, I wouldn’t trust any other agent to manage my property portfolio! Thanks to everyone at Suttons ...
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“Where do i start.I loved all suttons properties that ......”

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Apr 11,2017
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By: 'Katie'
Apr 11,2017
3 people found
this helpful
Where do i start. I loved all suttons properties that i look at online, especially this one flat. I arranged a viewing, and the women was 10 minutes late, she then didnt give me any helpful information about the flat AND forgot the forms for me ...
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Comment on agent fees
Prices were brilliant. Just rubbish service
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“I arranged to view this property on 17.09.14 @ 15.30. I was told ......”

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Sep 18,2014
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Paul
By: 'Singh'
Sep 18,2014
3 people found
this helpful
I arranged to view this property on 17.09.14 @ 15.30. I was told that the agent had to show me around the property as the owner was in residential care. I arrived on time but there was no one to meet me so I called Agent and spoke ...
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What agent could do to change your mind?
Employ staff that can handle calls from the public in a more professional manner. At the moment your staff are very arrogant.
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“I have dealt with many lettings agents before but none ......”

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Sep 05,2013
Minithumbdown
By: 'Prospective'
Sep 05,2013
2 people found
this helpful
I have dealt with many lettings agents before but none with this sort of lack of professionlism. Having arrived at my first location to view the house. I waited outside for the letting agent. Observing a couple leave the apartment block she greeted me with ...
read full review
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Vendor Fees

1.5%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 17/03/2023, 5:54 PM by melissa austin
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.suttonsestates.com/page/15-complaint-procedure
Last updated at 4:54 PM 17/03/2023 by melissa austin

Awards won by Suttons (Austin Lee) Ltd, Coventry CV1 2EL



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