They make it a real hassle getting a flat, trying to act professional and not quite pulling it off. Flat was a disgrace when moved in, mouldy walls, dirty bathroom etc. generally poor condition. Were reasonably quick to act on problems at the start, but lost interest with the recurring boiler problem.
The main problem is the deposit return, they insist on mail redirection, and having the flat professionally cleaned. When the flat was left in significantly better condition than we were given it in, they decided to invent all sorts of cleaning issues, broken items etc. and after 4 weeks they finally return a cheque less