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Aug 30,2013
Aug 30,2013
1
people found
this helpful
this helpful
I have unfortunately had to deal with Hazelwells who were managing a property I lived in and they have the most shocking customer service I have ever received. After numerous calls to them to sort out minor problems with my house I had no luck. I had to chase them continuously and got nowhere and they just kept fobbing me off. I think they may need. Some training in customer service. In the end I managed to speak to the owner of my house and was completely unaware of what had been going on, I explained the minor problems that I had and she arrange for repairs less than 24hours later, something which I would have expected a so called 'reliable' estate agent to be able to do.
What agent could do to change your mind?
Learn some customer service skills and call people back to keep them up to date with progress.Attached Filesnbsp;
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Latest Reviews
8th Nov 2021
reviewed by 'Cath Podmore'
30th Aug 2013
reviewed by 'Chris'
Opening Hours
Address
Hazelwells Estate Agents
45 Market Street
West Houghton,Bolton
Lancashire
BL5 3AG
01942 814666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Nov 08,2021
Nov 08,2021
1
people found
this helpful
this helpful
If I could add a minus score I would. Julie was my letting agent for 4yrs. In this time I had numerous problems and issues. Finally I terminated the agreement and have been charged an enormous amount, deducted without consultation or explanation, resulting in legal ...
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Aug 30,2013
Aug 30,2013
1
people found
this helpful
this helpful
I have unfortunately had to deal with Hazelwells who were managing a property I lived in and they have the most shocking customer service I have ever received. After numerous calls to them to sort out minor problems with my house I had no luck. ...
read full review
read full review
What agent could do to change your mind?
Learn some customer service skills and call people back to keep them up to date with progress.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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