They were very charming when initially meet - do not be fooled by this!
Full details of my offer were not passed on to vendor, misleading information provided regarding fees. Currently compiling a complaint to the Property Ombudsman as they stubbornly refuse to accept any liability.
Avoid Knight & Rennie, stick to the better estate agents situated on the Parade. Connells and Wiglesworth were far more professional in my previous house moves.