Sep 12,2010
By: 'DrewKC'
Sep 12,2010
4 people found
this helpful
Management at the Crystal Palace branch have allowed a culture of poor customer service, no communication and tardiness to fester amongst their staff.

Having seen a property that we were interested in through their Croydon branch we were (laughingly with reference to this website) encouraged to put our property up for sale via the Crystal Palace branch.

19 visits (2 preliminary and 17 viewings) took place and Streets Ahead staff were late to 17 of them, on one occasion 45 minutes late. No apologies and no phone calls were forthcoming.
Our property details had glaring errors throughout which took two and a half weeks to correct (including online).

We complained via email to Streets Ahead MD Bob May (we got his details from All Agents) who delegated our complaint down, not even acknowledging receipt of our email. Two attempts were made to contact us when it was inconvenient. Nothing since in nearly two weeks.

Streets Ahead obviously realised that we were extremely unhappy with their service as our For Sale board was removed two days after we made our complaint.

We were prospective sellers, have been put off by our experience, and would never use Streets Ahead again, nor recommend them. Interesting that the other negative comments on here are about the same branch.
Was this helpful? Yes
By: Gary O'Hare
Sep 22, 2010
Andrew and Leigh,
I am sincerely sorry that things didn't go well for you both. Bob Hay gave me your details straight away in my capacity as the Senior Complaints Partner as we want to hear all feedback,both good and bad and this is more often a great opportunity and chance to improve our service.
Thank you for your email to me personally and i know we kept missing each other,i have kept your file firmly open as i do want to hear all your comments and put into place systems to avoid your issues arising again.
I hope all is well with you both and i will contact you again with a view to hearing your comments.
Thanks Again,
Gary O'Hare.

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Streets Ahead

4 - 8 Westow Street Crystal Palace, London
Greater London
SE19 3AH

020 8653 9222

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