“WORST RENTING EXPERIENCE EVER! They took over £150 out of our ......”
1 Star Review
Aug 28,2013
By:
'fumingataccommod8'
Aug 28,2013
Branch: Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L7
Branch: Liverpool, Unit 64 Parliament Business Centre, Commerce Way
Lettings (as a Tenant)
Postcode: L7
8
people found
this helpful
WORST RENTING EXPERIENCE EVER! They took over £150 out of our deposits when we moved out, our house was spotless! When I tried to query this via phone I was told they only deal with complaints via email. That puts the customer service as bad to start off with. So I then made a complaint by email asking for a rundown of how the money had been taken out of our house's deposit. It took them over a week to reply.
When we did receive a reply they had charged us for things that were their fault! For example there was a faulty seal in the shower upstairs which lead to water leaking through the ceiling and damaging the wall below. This was pointed out and reported to the maintenance team when they came to fix the shower. They then decided to take the money out of our deposit to fix it!
NEVER, EVER consider getting a house with these cowboys!
What agent could do to change your mind?
Stop ripping off students! The ‚£200 deposit we give to many companies is on top of paying half rent over summer when we can't even move in! This half rent over summer is supposed to pay to get the house ready for us, so why do we then have to pay again at the end of the year out of our deposits despite leaving the house in a clean state!?
Companies like this are turning students into cash cows and there should be a law against it.
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We are sorry you have had a less than acceptable experience with accommod8.
We house over 800 tenants each year in our accommodation and the issues you describe certainly do not reflect the experience of the vast majority. These issues will be investigated as far as they can without the specific details of the property and tenancy.
We manage a large portfolio of student property and commit significant resources to ensure the standard of our accommodation and customer service meets expectations. We will examine the issues raised to ensure this informs our ongoing business review.
We endeavour to communicate our policies and procedures both in advance of accommodation being secured by tenants, during the formalities and throughout the tenancy. We are aware some of this important information is not always understood by those it is intended for.
We have an FAQs page on our website which provides a full outline of the tenancy commitment once a deposit is paid and also the more important terms of the tenancy such as rent payments, retainers and deposits. During the tenancy we advise and assist on various topics including how to leave to leave the property to get deposits returned.
Tenancy agreements and application forms are issued to prospective tenants at viewings to ensure they have time to check the terms before they make a commitment and pay a deposit.
To provide our customers with a route to raise problems with us we have a comprehensive complaints procedure which also outlines the steps our customers can take should they feel our response to their complaints has not been satisfactorily addressed.
The FAQs and Complaints Procedure can be found here www.accommod8.biz/faqs.html
accommod8 is licensed and regulated by the Association of Residential Letting Agents (ARLA) and The Property Ombudsman (TPO). We are members of the Tenancy Deposit Scheme (TDS) requiring us to administer deposits following strict rules and procedures.
Our priority for 2014 is to improve our communications and increase the capacity for responding to and carrying out repairs and maintenance.
Thank you for bringing this matter to our attention, we are sorry you were disappointed with our service.
The accommod8 Team