Useless! Had a 1st of may deadline to move, had to spend hours phoning them to get them to sort the paper work. After we moved in we were expected to sort every problem out ourselves, only time anything was done was when we contacted the landlady directly.
Had to threaten to take to court to get our deposit back after many phone calls (there was no issue with the house therefore no reason for a delay).
Never ever rang back, only got an email back when I threatened them. Never again!