Sutton, SM2
4.7/5, 20 reviews
90% recommended

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“I really disliked using this agent for a number of ......”

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Aug 19,2013
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By: 'Fuming'
Aug 19,2013
0 people found
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I really disliked using this agent for a number of reasons.
They got the big and the simple things wrong. This included having the wrong information on our property, a lady doing our open day was under the impression their was ground rent (it was freehold) and this would have been the information going out if we didn't brief her even though all information was provided to agent.
Many calls were not returned and we found it very difficult to receive updates. After a viewing there was often no contact to provide feedback. This would have been appreciated, it would also have helped if the feedback information was in a set format covering basic info like price, layout, location, disadvantages so it could be compared. Much of the feedback information, I would question.
Agents were often not turning up, instead we received many calls to say sick, unavailable, can we do the viewing etc. Agent even turned up late for our open day, that was after changing the time of the open day and not informing us until the courtesy call the day before which massively inconvenienced many people.
Overall they didn't develop any bond with us as customers, everything just seemed generic and running off script. I also suspect highly dubious methods being employed to secure new customers and to influence sellers.
What agent could do to change your mind?
Updated seller on progress, provide feedback immediately after open day not a couple of working days later. Deal with us individually and not in a generic fashion. Have a point of contact, that is involved in the selling of the flat, not to use multiple agents for viewings unless they are familiar with the property. Which they haven't been.
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Latest Reviews

View all Reviews 20
19th Aug 2013
reviewed by 'Fuming'
“I really disliked using this agent for a number of reasons.They got the big and the simple things wrong. ......”
19th Aug 2013
reviewed by 'Fuming'
“I really disliked using this agent for a number of reasons.They got the big and the simple things wrong. ......”
14th Jun 2013
reviewed by 'Emma'
“Very efficient and professional. After my previous move fell through unexpectedly, I had nowhere else to live and this agent ......”
14th Apr 2013
reviewed by 'F'
“Leanne has been absolutely fantastic, she immediately found us the ideal property at the right price. We have had a ......”
18th Mar 2013
reviewed by 'Gareth'
“Sam was absolutely fantastic; helpful and accomodating. The service we received was a warm welcome compared to so many past ......”
10th Mar 2013
reviewed by 'Selina'
“We had an excellent service from start to finish. Once putting in a request to view the property, we had ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 05:30
  • Sunday: 09:00 - 05:30
Address

Cubitt & West
6/7 Regent Parade, Brighton Road
Sutton
Surrey
SM2 5BQ
020 8642 6266

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 13 0 0 2 0 0 0 0
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I really disliked using this agent for a number of ......”

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Aug 19,2013
Minithumbdown
By: 'Fuming'
Aug 19,2013
0 people found
this helpful
I really disliked using this agent for a number of reasons. They got the big and the simple things wrong. This included having the wrong information on our property, a lady doing our open day was under the impression their was ground rent (it was ...
read full review
What agent could do to change your mind?
Updated seller on progress, provide feedback immediately after open day not a couple of working days later. Deal with us individually and not in a generic fashion. Have a point of contact, that is involved in the selling of the flat, not to use multiple agents for viewings unless they are familiar with the property. Which they haven't been.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“I really disliked using this agent for a number of ......”

Share on :
Aug 19,2013
Minithumbdown
By: 'Fuming'
Aug 19,2013
0 people found
this helpful
I really disliked using this agent for a number of reasons. They got the big and the simple things wrong. This included having the wrong information on our property, a lady doing our open day was under the impression their was ground rent (it was ...
read full review
What agent could do to change your mind?
Updated seller on progress, provide feedback immediately after open day not a couple of working days later. Deal with us individually and not in a generic fashion. Have a point of contact, that is involved in the selling of the flat, not to use multiple agents for viewings unless they are familiar with the property. Which they haven't been.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“Very efficient and professional. After my previous move fell through ......”

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Jun 14,2013
Minithumbup
By: 'Emma'
Jun 14,2013
0 people found
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Very efficient and professional. After my previous move fell through unexpectedly, I had nowhere else to live and this agent helped me find somewhere within a week, making a very stressful time a lot easier. Thank you!!...
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“Leanne has been absolutely fantastic, she immediately found us the ......”

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Apr 14,2013
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By: 'F'
Apr 14,2013
0 people found
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Leanne has been absolutely fantastic, she immediately found us the ideal property at the right price. We have had a few viewings and have never been rushed, nothing has been too much trouble. She is professional, yet friendly and bubbly and has been an absolute ...
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“Sam was absolutely fantastic; helpful and accomodating. The service we ......”

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Mar 18,2013
Minithumbup
By: 'Gareth'
Mar 18,2013
0 people found
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Sam was absolutely fantastic; helpful and accomodating. The service we received was a warm welcome compared to so many past experiences. Thank you again for all the help....
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“We had an excellent service from start to finish. Once ......”

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Mar 10,2013
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By: 'Selina'
Mar 10,2013
0 people found
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We had an excellent service from start to finish. Once putting in a request to view the property, we had a call the same day and were able to arrange a suitable time to visit the property. Felt instantly comfortable with the member of staff ...
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“Very quick in responding to online queries.Followed up with ......”

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Mar 05,2013
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By: 'Rosie'
Mar 05,2013
0 people found
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Very quick in responding to online queries. Followed up with a viewing that same evening. Kept me informed at all times via phone and email of the progression of my application and went out of his way to help me on any issues that arose. ...
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“This was our first experience of dealing with letting agents ......”

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Mar 05,2013
Minithumbup
By: 'Lewis'
Mar 05,2013
0 people found
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This was our first experience of dealing with letting agents and after a few days of ringing around and struggling to find someone who would actually seemed interested in helping (not just selling) we found Leanne. She was absolutely fantastic and took the time to ...
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“From the moment we started looking for a flat, Cubitt ......”

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Mar 02,2013
Minithumbup
By: 'Lauren'
Mar 02,2013
0 people found
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From the moment we started looking for a flat, Cubitt and West were very helpful. Our agent Leanne Pitcher, was happy to help and found us the perfect property that covered all our needs and was under budget! Nothing was too much trouble and regular ...
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“Cubitt and West have been dealing with and letting my ......”

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Feb 06,2013
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By: 'Michael'
Feb 06,2013
0 people found
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Cubitt and West have been dealing with and letting my property over the last three years, now on our third letting. Leanne Pitcher has dealt with the most recent letting and has worked efficiently and professionally with excellent communication. I will continue to offer the ...
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“Sam was very helpful from the first point of contact. ......”

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Jan 30,2013
Minithumbup
By: 'Miss'
Jan 30,2013
1 people found
this helpful
Sam was very helpful from the first point of contact. Alway efficient in responding to emails and calls with our queries. We are now in the property and our very happy with the service provided from Sam. Thank you!...
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“Sam was very suppotive and made sure moving from one ......”

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Jan 28,2013
Minithumbup
By: 'Sam'
Jan 28,2013
1 people found
this helpful
Sam was very suppotive and made sure moving from one property to another was carried out as smooth as possible. Reviewing the apartmnet was carried out on time by both parties and every thing was explained by Sam clearly without any misundersatnding. Sam was very ...
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“I have worked with the team at Cubitt & West for ......”

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Jan 24,2013
Minithumbup
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leanne
By: 'John'
Jan 24,2013
0 people found
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I have worked with the team at Cubitt & West for some time and i am delighted to say how well Leanne handled a recent letting for me. She has a bubbly and enthusiatsic personality and is extremely polite and courteous. Her communication on this letting ...
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“We had previously had a very bad experience with Bernard ......”

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Jan 14,2013
Minithumbup
By: 'Debbieprice'
Jan 14,2013
0 people found
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We had previously had a very bad experience with Bernard and Marcus wich luckily fell through and had a bad first experience. Sam from cubitt and west totally restored our faith. As was first time moving out we had slot of questions/queries but Sam ...
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“Excellent service, professional respectable manner. Helpful nothing was too much ......”

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Nov 24,2012
Minithumbup
By: 'Nanette'
Nov 24,2012
0 people found
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Excellent service, professional respectable manner. Helpful nothing was too much trouble. Reliable and extremely efficient,, Sam managed to have everything done on time and always delivered. He made sure I understood every step of the process and always kept me informed. any questions I had ...
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“We have recenlty moved into area which is new for ......”

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Nov 21,2012
Minithumbup
By: 'Asif'
Nov 21,2012
0 people found
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We have recenlty moved into area which is new for us. But with proper guidance and best efforts of our estate agent, we've been able to find this property. Their positive attitude and dealing with clients in thoroughly professional manner are excellent....
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“We chose Cubit & West lettings after being impressed by their ......”

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Nov 08,2012
Minithumbup
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leanne
By: 'Ash'
Nov 08,2012
0 people found
this helpful
We chose Cubit & West lettings after being impressed by their sales team at another branch. We contacted the Sutton lettings branch to enquire about the costs involved in letting our property. We received a quick response with detailed information regarding there packages and options available ...
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“Above and BeyondI am delighted that Cubitt & West were the ......”

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Oct 31,2012
Minithumbup
By: 'Jessica'
Oct 31,2012
1 people found
this helpful
Above and Beyond I am delighted that Cubitt & West were the Estate Agents that were letting the property we found as after a few bad and mediocre experiences with other agents we had the sheer luck and delight of the wonder agent that is Sam ...
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By: Sam Eden
Oct 31, 2012
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Thank you for such a wonderful review Jessica, it has been a pleasure working with you. ...

“I have recently rented my property through Cubitt & West in ......”

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Oct 19,2012
Minithumbup
By: 'First'
Oct 19,2012
0 people found
this helpful
I have recently rented my property through Cubitt & West in Sutton and would like to take the opportunity to thank Leanne for all her help, Leanne has been very helpful and as a first time Landlady has made me feel comfortable renting out my house ...
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“Leanne was very professional when she turned up at my ......”

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Oct 02,2012
Minithumbup
By: 'Roch'
Oct 02,2012
0 people found
this helpful
Leanne was very professional when she turned up at my flat to do the viewings, she listened well and was very clear when she spoke. She made things very simple about what I needed to do as a landlord. I would highly recommend Leanne to ...
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