This is an awful agents! They're so nice to you at the beginning while they're slyly taking away 2months (non refundable) rent for so called management fees for the rest of the tennancy. Then they don't care what happens once the tennants are in. If you by mistake go for the easy option of using their 'insurance' people (whoever they may be!) then your really in for it. Tennants legged it and Ludlow Thompson were happy to take all the insurance money and bank it for themselves. I wrote soooooo many emails asking for the money which was owed to me! But they ignore that and have the nerve to keep calling asking when I want to let my property again! Not with them no way never again!