Bad from start to finish.
- I did a check in, gave it to them. They did a check in, didn't even bother going upstairs and I never saw a copy of it despite repeated requests.
- Property was filthy on move in despite being 'professionally cleaned'. Grease on worktops, piles of dead woodlice in the kitchen, cream cake under the fridge(!), oven filthy, previous tenants' belonging left.
- They claimed the garden had been sorted before move in but the grass was 3 foot high. Repeated claims it had been cut and they weren't going to do anything about it. Eventually pinned them down in their offices and got them to check again - gardeners came, saw that the front garden was gravel and left. Back garden not touched. Something that shouldn't have taken months to sort!
- Move out, after 10 days asked when we were getting all our money back (as in contract). They were incredibly rude, claim they sent a letter to one of our guarantors (couldn't say which) and said they wanted money for ridiculous things and we couldn't do anything about it. Pointed out they were in breach of contract and needed to threaten court action to get money back.
Don't expect any call backs, don't expect prompt action, don't expect a clean property and don't expect your deposit without a fight.