“I had a bad feeling about this agent from the ......”
1 Star Review
Aug 07,2013
By:
'Geraldine'
Aug 07,2013
Branch: London, 658 High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E11
Branch: London, 658 High Road
Lettings (as a Tenant)
Postcode: E11
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people found
this helpful
I had a bad feeling about this agent from the moment I walked into their office. They did not look up from their desks to greet me which is indicative of the level of customer attentionand service they provide. Against my judgment I let a property with them because I was very short on time. They are poor communicators, they treat me like a criminal for no reason, they are unhelpful when I have a legitimate problem, they rush to judgment, they always assume I have done something wrong when I have not. I am a reliable, examplary tenant and good neighbour and am really shocked at the poor way they have treated me. I assume they are just low level workers and are underpaid, I have no real explanation for why they do such a poor job. I met the landlord and found out he has been trying to sack them from managing the property where I live and is in a protracted dispute over their contract because he agrees they are unreliable, rude, unhelpful and unprofessional. Please don't consider letting with Alan Harvey Properties if you are a tenant. It will not surprise me one bit if they are out of business in a few years. This is a competitive business and you simply must do better, treat people better, and provide better customer service. I hope this review will help even one person.
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